My first contact with the hotel was a call asking for information regarding the advertised free shuttle from Dulles Airport. The receptionist explained that there would be a shuttle every 15 minutes. After waiting for more than 45 minutes, I called again to ask the status of the van, and if it wasn't coming, how far the hotel was from the hotel (in order to estimate cab fare). When I asked these questions, I was berated for not being at the correct pick-up location (I was). I got yelled at for approximately 3 minutes before I could break in and ask how far away the hotel was. So, "free transport" to the hotel cost me almost $15 in cab fare.
When I arrived at the reception area, I was not impressed with its cleanliness or organization. That feeling continued when I went into my room. Although the bed was comfortable, the room was not well-apportioned and was not in good condition.
I checked out the following morning, thankfully, and had breakfast. The breakfast room was dirty and not well kept.
I was highly disappointed with this location, as I have stayed at great Towne Place Suites in the past. I am assuming this location is an outlier and does not represent the company. However, in the future I will be wary if I book a night with this hotel chain!
- Official Description (provided by the hotel):
- Welcome to the TownePlace Suites by Marriott Dulles Airport! Located within 4 miles of the Washington Dulles International Airport, the TownePlace Suites Dulles Airport offers a convenient commute for out of town guests. Our all-suite extended stay hotel offers all of the amenities to make you feel at home including, spacious living areas, flexible floor plans, free parking, complimentary Wifi, full kitchens with utensils and dishware, Free hot breakfast, and much more. TownePlace Suites Dulles Airport also offers complimentary shuttle service to the Dulles International Airport and to other local attractions. Ask front desk for shuttle details. Whether you are staying for business or pleasure our Dulles Airport hotel will be sure to meet your travel needs. ... more less
- Reservation Options:
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- Also Known As:
- Towneplace Suites Washington Dulles Airport Hotel Sterling
- Towneplace Suites Sterling