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“Nice overnight stopover hotel”

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Comfort Suites Suffolk-Chesapeake
Ranked #6 of 12 Hotels in Suffolk
Winston Salem, North Carolina
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice overnight stopover hotel”
Reviewed 21 September 2013 via mobile

We stayed here as a stop on the way to Ocean City, MD. It was clean, comfy and the price was right. The staff and management was wonderful. Everyone I met was super friendly. They really seem to care about their hotel and it shows. It is a little off the beaten path so you will probably need a car because there is not much around to do or eat. But you can find plenty of super fun stuff in the surrounding areas with just a short drive. Breakfast was standard hotel food, but was good. I will definitely be back.

Stayed September 2013, travelled with family
Helpful?
1 Thank ChristinaO656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taryn B, General Manager at Comfort Suites Suffolk-Chesapeake, responded to this review, 23 September 2013
On behalf of the entire team of the hotel, my sincere thanks for choosing the Comfort Suites Harbourview Suffolk, A Choice Hotel, and for your review.

It is indeed rewarding to find out that the hospitality and the friendliness of the team made your time with us special.

Thank you for the kind words and for making the suggestion of renting or bringing a car. Automobile travel is important in our area. Great point to those looking to stay at our awesome hotel!

Once again, thank you very much – we look forward to welcoming you back in the not too distant future.

Warm regards,

Taryn D. Boone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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116 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
New Haven, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 September 2013

I absolutely loved the stay here. However there are a few things that should be changed in the bathroom. There was no soap dispenser in the shower so I had to hold the soap during my shower. The shower is also very slippery. It should be a protection down for safety. Again the overall stay was very good.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TresaMay69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taryn B, General Manager at Comfort Suites Suffolk-Chesapeake, responded to this review, 23 September 2013
On behalf of the entire team of the hotel, my sincere thanks for choosing the Comfort Suites Harbourview Suffolk, A Choice Hotel, and for your review.

It is indeed rewarding to find out that the hospitality and the friendliness of the team made your time with us special.

I have also noted a few points where improvement is needed, and necessary action has already been taken. Let me take the opportunity to apologize for the inconvenience you had in regard to the shower. It is our Brand Standard to offer bar soap. I will be sure to share your observations with our Choice Brand Representative. Also, we are researching and will address the tub strips in your room. Once again, thank you very much – we look forward to welcoming you back in the not too distant future.

Warm regards,

Taryn D. Boone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
102 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 September 2013

Very nice Comfort Suites. It was clean, quiet and the staff was great. Price was good too.I was there on business and it served the bill well. King room was very spacious and very comfortable. Staff was most helpful in recommending a place to eat. I recommend it highly when you are in Hampton, Newport News and the area.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BillCarraway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taryn B, General Manager at Comfort Suites Suffolk-Chesapeake, responded to this review, 23 September 2013
Hey BillCarraway! On behalf of the entire team of the hotel, my sincere thanks for choosing the Comfort Suites Harbourview Suffolk, A Choice Hotel, and for your review.

It is indeed rewarding to find out that the hospitality and the friendliness of the team made your time with us special.

I will be sure to let the staff now how awesome they did in referring you to a local restaurant.

Once again, thank you very much – we look forward to welcoming you back in the not too distant future.

Warm regards,

Taryn D. Boone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
concord nc
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2013

Pricing on snacks and drinks super pricey, epic fail on that otherwise overall great!!! Great hot tub and good breakfast variety. Needed a few more travel carts though. Liked the flat screen and the king bed was comfy. Laundry room was great too! Location was quiet.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wayne m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taryn B, General Manager at Comfort Suites Suffolk-Chesapeake, responded to this review, 15 August 2013
On behalf of the entire team of the hotel, my sincere thanks for choosing the Comfort Suites Harbourview Suffolk and for your review.

It is indeed rewarding to find out that the hospitality and the friendliness of the team made your time with us special.

I have also noted a few points where improvement is needed, and necessary action has already been taken. Let me take the opportunity to apologize for the inconvenience you had to go through in regard to gift shop pricing.

Once again, thank you very much – we look forward to welcoming you back in the not too distant future.

Warm regards,

Taryn D. Boone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lumberton, North Carolina
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2013

I spent one night here in a KIng room. Very Spacious and plenty of room. Beds was very comfortable. Breakfast was more than enough. I also loved the fact I could get fresh air from the window. Although there was a party going on downstairs, it was still very relaxing. The young ladies at the front desk made sure noise was cut down by 10. They were very busy at the front desk but they handled it well. Our arrival was a bit late but it was still very busy. Parking was a bit tight for such a large hotel. Overall, I will visit again when I'm in the area.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ccbbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taryn B, General Manager at Comfort Suites Suffolk-Chesapeake, responded to this review, 15 August 2013
On behalf of the entire team of the hotel, my sincere thanks for choosing the Comfort Suites Harbourview Suffolk, A Choice Hotel, and for your review.

It is indeed rewarding to find out that the hospitality and the friendliness of the team made your time with us special.

I have also noted your comments on the parking lot. We made every effort to offer enough complimentary parking for guests but when we have a banquet and a full house, things can get tight.

Please allow me to apologize for the inconvenience you had to go through in regard to parking far from the entrance.

Once again, thank you very much – we look forward to welcoming you back in the not too distant future.

Warm regards,

Taryn D. Boone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hardy, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 July 2013

Stopped on our way to the Outerbanks. Got a good deal through a discount site. Room was clean, comfortable and very large. Breakfast was very adequate, waffles, eggs, sausage, etc. Would definitely stop there again.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mathlady14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taryn B, General Manager at Comfort Suites Suffolk-Chesapeake, responded to this review, 15 August 2013
On behalf of the entire team of the hotel, my sincere thanks for choosing the Comfort Suites Harbourview Suffolk, A Choice Hotel, and for your review.

It is indeed rewarding to find out that the hospitality and the friendliness of the team made your time with us special.

In addition, thank you for mentioning our complimentary breakfast. Many guests find it appealing.

Once again, thank you very much – we look forward to welcoming you back in the not too distant future.

Warm regards,

Taryn D. Boone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlisle, Pennsylvania
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 July 2013

I spent a Saturday and Sunday night at this hotel. I used Choice Points for the stay. The check-in took a half an hour. The employee mentioned it was her third day and was left alone on a very busy night. She did not know how to check in a person using points and another guest who reserved a handicapped room was told it was already given to somebody else. It wasn't her fault, she tried to call a manager three times before getting a response. Made for a slow start.
As for the room, I had a suite w/ a whirlpool bath that didn't work. The microwave didn't work either. Lights were out and no tissues - just an empty box. On the positive side the room was large, furniture nice and plenty of sports options on the two televisions. The frig in the room also was useful. Slept very well in the comfortable bed.
Sunday morning breakfast was a mess - not enough food or space. Hotel had various sports team and a family reunion. This morning was much better with the crowds gone. Plenty of food and seating.
Exercise room is fine and the pool looked good as well but I did not use it. They ran out of towels so there were not available after using the exercise room.
Finally , easy access from the hotel to the highway bumps this from 2 stars to three.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taryn B, General Manager at Comfort Suites Suffolk-Chesapeake, responded to this review, 15 August 2013
Thank you very much for your review and very valuable feedback.

It is my understanding that you experienced a few unfortunate situations during your stay, and I would like to sincerely apologize for the inconvenience caused.

I am sorry to hear about the issues you had to experience during your stay. Rest assured that they are isolated cases, which do not reflect the usual high standards of the Comfort Suites Suffolk in general. We have since taken the necessary action in order to address them and avoid any reoccurrence.

Lastly, I would like to thank you for your time in writing this response. Such feedback only helps us move forward and grow. I hope we will have the pleasure of welcoming you back to the Comfort Suites Suffolk Harbourview.

Warm regards,

Taryn D. Boone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Suffolk-Chesapeake

Property: Comfort Suites Suffolk-Chesapeake
Address: 5409 Plummer Blvd, Suffolk, VA 23435-3551 (Formerly Comfort Suites Near Joint Forces)
Phone Number:
Region: United States > Virginia > Suffolk
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Suffolk
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Suffolk-Chesapeake 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Comfort Suites Harbour View Hotel Suffolk

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