I booked three separate rooms for a wedding we were attending in the area. We arrived Saturday November 23 staying two nights. We were early but they had our rooms ready and allowed us to check in. The girl at the front desk, Karen, was extremely nice and informative. I had booked about three weeks in advance and at that time forgot to mention I needed a handicap room. So at the last minute I called to see what I could work out and spoke to Sonya and she eager to help accommodate me and worked it out for me. After the conversation she called me back and was apologetic and told me she couldn't work it out for all three rooms to be next to each other. I appreciated the gesture but wasn't a big deal to me since it was my fault for waiting till the last minute. I had an issue the first night with rowdy neighbors, laughing, beating on the door, slamming the door etc, I finally called after midnight to complain. They sent security right over and it was resolved. (No fault of theirs, but apparently no adults were staying in a room with 5 preteens/teenagers).
Everyone was so nice, hotel was very clean, and we hope to come back and stay again in the future. It was such a busy weekend for us I truly hate I didn't get more names so I could personally recognize them, as everyone seemed to go out of their way to be nice and very courteous to us.
The area is close to what looked like a fairly new shopping area. We ate at a Panera Bread after our arrival. Some family went to the Bed Bath and Beyond plus some other shops in the development to do some shopping.
- Official Description (provided by the hotel):
- Designed for the business traveler and near Suffolk, Virginia businesses. ... more less
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- Also Known As:
- Courtyard By Marriott Suffolk Chesapeake Hotel Suffolk
- Suffolk Courtyard
- Suffolk Marriott