Upon arrival to the hotel, we were pleasantly surprised at the spacious suite we were given and the wonderful large kitchenette with full-sized fridge and oven. We were scheduled to stay for several months, and the nice rooms made the prospect much more inviting. Both the indoor and outdoor pools are on the smaller side, but are well-maintained, and the daily continental breakfast is quite adequate. Every single desk attendant went out of their way the entire time to make our stay truly a great experience, with kindness and great attitudes, which makes a huge difference over an extended period. We did experience several small issues - our fridge needed servicing and there were some housekeeping issues and an overcharge, but the maintenance manager was wonderful and one of the general managers - Mr. Thomas Leviner - took time to sit down with me and genuinely listen to my complaint. He made it his personal mission to rectify the issues, and followed up with me the next day to be sure that everything had been taken care of. He is absolutely fantastic - very professional and efficient, as well as personable. He and his staff go the extra mile to do a great job. This hotel isn't perfect - but I would stay again ANY time I am in town, simply because of an amazingly competent staff, with a real desire for excellence. You guys are awesome, and provided us with an incredible stay!!
- Official Description (provided by the hotel):
- Our TownePlace Suites Suffolk hotel is near the Portsmouth Coast Guard Base, Norfolk Naval Base, and Joint Forces Command, and within steps of Lockheed Martin's Center for Innovation. ... more less
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- Also Known As:
- Towneplace Suites Suffolk Chesapeake Hotel Suffolk