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“Wonderful service”

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Red Roof Inn Roanoke - Troutville
Ranked #3 of 5 Hotels in Troutville
1 review
“Wonderful service”
Reviewed 12 May 2014 via mobile

My husband and I are long haul truck drivers, we came into town late and needed a hotel that was clean, nice beds and laundry facilities. We stopped at the red roof inn in Troutville, NC. Jojo was very accomidating. We will be staying at the red roof inn in Troutville NC the next time we are in town.

Stayed May 2014, travelled on business
Helpful?
Thank Carrie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JATIN P, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review, 15 May 2014
Dear guest,
Thank you for staying with us and your nice review. I am glad that our team provided the level of service which we promise during your stay. Our team strives to provide the best service experience and in this case, we felt that we assisted you with every need and service required swiftly and with care for your satisfaction. I appreciate your feedback as this will only help us to improve our levels of commitment to our guests.
We hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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260 reviews from our community

Traveller rating
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    28
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28
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Ottawa, Canada
1 review
Reviewed 8 May 2014

Each spring my wife and I make a leisurely migration north from our winter home in FL to ON,
and because we travel with a small dog, we have found the Red Roofs along the I-95, I-81 corridor to be excellent value, We spend three nights in motels, and this year discovered the RR near Roanoke VA off I-81. This has to be the friendliest and efficient RR we have stayed at. The 'continental' breakfasts at many motels are becoming quite skimpy, but not this one.
A good choice of hot and cold items, and coffee that has flavor. We were given a ground floor room near the rear entrance, making walking the dog easy, and my vehicle was parked right outside the window , leaving us feeling more secure.
The exit off 81 is easy, the motel is right there, and gas stations, fast food outlets are handy.
Definitely one for our favs list
ps; -the wi-fi was fast, and NO pass word!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JATIN P, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review, 10 May 2014
Dear snow birds,

Thank you very much for your Five Star review. More importantly, it made us happy to know that you had a very enjoyable stay. You made some very important remarks for our breakfast and Wi-Fi. Most of the time it is unfairly, compared to upper scale hotels quality. We are an economy brand and we promise you to provide guest services equivalent or better than full service hotels.

Hope to see you soon in fall. Our team will be ready for a warm welcome.
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2 reviews
Reviewed 4 May 2014 via mobile

Thanks red roof staff for making my business trip comfortable for my budget and my business. JoJo thanks for helping me out :) great they had a pack and play for my daughter. Only suggest maybe doing salt water pool if possible.. there was way too much chlorine and had an allergic reaction. Bed was comfy and I will be coming back :) great room for the value.

Stayed April 2014, travelled on business
Helpful?
Thank Megan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JATIN P, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review, 5 May 2014
Dear Guest,
Thank you for your kind review about your recent stay with us. We want you to know that we take every review very seriously and try to learn from that. Our team work very hard to exceed your expectations every time.
Thank you again for choosing us and we hope that we will be your first choice during your next trip.
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Lynchburg, Virginia
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 May 2014

Thanks JoJo for you kind service and helpfulness. I have been to several other Ref Roof Inns and they have all been very well kept, clean and convenient, but this one right outside of Roanoke had to be the nicest one I have yet to stay in. Will be coming back! Although better than nothing please put some more breakfast items on the bar. Otherwise, everything was perfect and beyond expecations for miles!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sawyer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JATIN P, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review, 3 May 2014
Thank you for staying with us and giving us an opportunity to serve you. We are thrilled to know that you had wonderful experience. We really appreciate that you took your valuable time to share it with the world.
We work hard every day to ensure our guests have the best experience during their visit with us. I will share your comments with our team, as they will greatly appreciate them. Thank you for your loyalty. We look forward to serving you again in the future
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Charlottesville, Virginia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2014

We stay here every time we have kids playing in Salem. Everyone who works here is nice and kind! Rooms are always clean and nice! Thanks for making our stays their feel like home away from home! King beds rooms are great!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JATIN P, Manager at Red Roof Inn Roanoke - Troutville, responded to this review, 1 May 2014
Dear Guest,
We really appreciate you taking the time to express positive feedback regarding your recent stay at our hotel. The Staff and Management would like to personally thank you for acknowledging their services and are glad that your experience with us met your expectations. We want our guest to have the best stay possible and are thrilled to know that you are a satisfied customer.

We value you as a guest and value your opinion. Once again, thank you for making the effort to share your thoughts. By doing so, it is letting us know that we are doing our part to provide you and others with exceptional service. We look forward to you staying with us again soon, as your business is important to us. Thank you for choosing Red Roof Inn, Troutville.
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New York City, New York
1 review
Reviewed 8 April 2014

We were greeted by JoJo and she was very friendly and helpful. She offered extra pillows and blankets and promised to make our stay a great one. The room was clean. The bed was comfortable. Our dog, Chap, was right at home.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Season V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JATIN P, Manager at Red Roof Inn Roanoke - Troutville, responded to this review, 1 May 2014
Dear Guest,
Thank you for sharing your nice experience with others. We always want our guests to give us an honest feedback. We want to know how to improve our services to make you feel like home, while you are on the road. We may offer limited aminities but no boundries for customer service. Our team members are really excited to read your review. A special thanks from them.
We hope to see you soon.
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new york
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 March 2014

One of the nicest Red Roofs Ive stayed at. Shirley at the front desk was great and also an animal lover. My dog was met with enthusiasm. Roof was large, well lighted and QUIET.
Bed was most comfy. Crack Barrel Restaurant with in walking distance. Wish all Red Roofs were like this one.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dwcsummit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JATIN P, Manager at Red Roof Inn Roanoke - Troutville, responded to this review, 1 April 2014
Dear Guest,
We do try our very best to hit the Five Star mark on service every day. It is gratifying to say the least to read reviews like yours. Thank you very much for your support and please consider our Red Roof as your home in Virginia for all of your future visits. A special thanks from Shirley.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Roanoke - Troutville

Property: Red Roof Inn Roanoke - Troutville
Address: 3231 Lee Hwy, Troutville, VA 24175-6319
Region: United States > Virginia > Troutville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Troutville
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn Roanoke - Troutville 2*
Number of rooms: 84
Reservation Options:
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Also Known As:
Red Roof Inn Roanoke - Troutville Hotel Troutville
Red Roof Inn Troutville
Troutville Red Roof Inn

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