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“Great Service, Wish I was on a Higher Floor”

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Embassy Suites by Hilton Tysons Corner
Ranked #3 of 14 Hotels in Tysons Corner
Certificate of Excellence
GreenLeadersBronze level
Reviewed 11 June 2014

Embassy Suites never disappoints!!!
I checked in kind of early and was told they were sold out the night before so I had to wait a while. The lovely girl at front desk took my luggage and stored it and I went out for a while (Tyson's I and Tyson's II are right down the road.) The staff is very friendly and professional which I always enjoy as a traveler.
I was ready to return after a little while and called the hotel for a shuttle back. (Getting a local cab out that way, seemed like a bit of a chore.) The shuttle is first come first served so I got it first and he arrived promptly to pick me up from the mall. I tipped :)

I was able to check in when I returned and was given a room right by the pool, it was pretty noisy, but there was nothing I could do being by a pool full of kids.
The room was great all in all except for the wet spot on the floor, I wasn't sure what that was about but I was only there for a day so no worries. It has a microwave and a fridge and a living room, so you feel as though you are in an apartment more so than a hotel. There are two TVs an office area and a little walkway to your room and bathroom.

Dinners are okay and breakfast was nice but I prefer to eat out and get food from grubhub.
At night, it's the most comfortable sleep you will ever have and I really enjoyed it.

Great hotel and must stay!

Room Tip: Avoid rooms around the pool, and first floor rooms. If you check in early, you can go to the mall an...
  • Stayed: June 2014, travelled solo
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Thank AlienNoir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma S, Guest Relations Manager at Embassy Suites by Hilton Tysons Corner, responded to this reviewResponded 16 June 2014

Dear Guest,

Thank you for taking the time to share your feedback.
I apologize we were not able to accommodate your early check in but I am pleased our front desk team were able to store your luggage.

I am pleased you found our shuttle convenient for getting around.


We hope to welcome you back to our hotel very soon and next time please ask for a quiet room to ensure that you have a slightly more restful stay.

We look forward to seeing you again soon,

Sincerely,

Emma S

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,274)
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817 - 823 of 1,274 reviews

Reviewed 9 June 2014

The staff here are great. The only time you see them is when you need them. Otherwise they stay out of the way. When you do need them get the stopwatch on your phone ready. You will be happily surprised. Bar none the BEST breakfast in the hotel industry.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
1  Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2014

My husband and I stayed here, while visiting family, and we were very satisfied with the room, the included breakfast buffet, the evening reception and the pool/spa. The free shuttle service to Tysons Corner Mall was much appreciated, as well. The staff in the lobby were very pleasant and helpful.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Kathryn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma S, Guest Relations Manager at Embassy Suites by Hilton Tysons Corner, responded to this reviewResponded 10 June 2014

Dear Kathryn,

Thanks so much for staying with us in Tysons Corner!
I am so pleased you enjoyed all the amenities and facilities that we offer here.
We are happy that you received excellent service from our front desk team,

We look forward to seeing you on your next trip to Tysons Corner!

Sincerely,


Emma S
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014 via mobile

We did a disappearing act. We needed to get away the holiday weekend. I waited the last minute to get reservations. All hotels that weekend were booked. I went on line came across this one tried to book it was the last room. We took it and ran. It was just my husband and I. The staff was very friendly. Also they were very helpful. We had. Jose. He was good at customer service. We had enjoyed the quick get away we stayed an additional night. It was pleasant experience. The was a little noise in the center but what can you expect gnus is a family hotel with children. We stay in embassy suite during a family reunion so I was not surprise. breakfast egg omelet superb. I enjoyed an omelet to my order each morning . The location great near mall and McCormick
seafood. We thank you all for great weekend get away.

  • Stayed: May 2014
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1  Thank Coolbreeze_1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma S, Guest Relations Manager at Embassy Suites by Hilton Tysons Corner, responded to this reviewResponded 10 June 2014

Dear Guest,

Thank you for the great review of our hotel!


I am so glad you choose us for your disappearing act! Thank you for the kind words about our staff as we pride ourselves in providing exceptional customer service for our guests.

We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Emma S

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

Good rate for a suite in that area. Included breakfast offered several good choices including fresh cooked eggs. Staff was very friendly and knowledgeable. Shuttle van is very convenient. Access from Dulles is very quick and very simple. Located close to several restaurants and the Tysons Corner malls.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Sue A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

When we travel, our family tries to stick with Homewood Suites and other Hilton Brands that have the bedroom separate from the living area. Upon calling a Homewood suites in the area, they told me to call the Hilton Honors line in order to use my points for a reservation. After talking with the Honors rep on the phone, she told me I did not have enough points to use at the Homewood suites. She did tell me I had enough for a stay at the Embassy suites and they did have separated suites that we like. We were able to get an executive suite on the top floor.

Upon arrival, we were greeted as Hilton Honors members and received some of the best customer service in any Hilton Brand Hotel (we stayed at the Tysons Hilton in March and your service was better than theirs!)

We were told that parking was $7 a night and that there was a charge for the internet. We were pleasantly surprised when the hotel bumped us up to diamond level (we are only blue level honors members) for the stay. We were not charged at all for either the parking or the internet.

We also came in too late for the free drinks at the manager's reception but we found a complimentary bottle of wine placed in our room!!! Thank you!! The kids also enjoyed the 2 candy bars placed in the room!!

The breakfast was very good!!! Make sure that you get to breakfast before 9am. We managed to get there before 9 the first morning. As we were ready to leave the area, it got very busy!! We did not make the 9am threshold the second morning. When we arrived around 10am, we found it hard to find a place to sit and very busy! The signs they place telling you when to come to breakfast are correct, abide by them!!

The only odd thing about the trip was that we had to check back in on the second day. For some reason (with no fault to the hotel), Hilton Honors reserved our room as two separate reservations instead of one reservation for 2 days.

This location is going to be even better when the Silver line Metro Station opens!!

Thanks Embassy Suites for a great stay!!!

Room Tip: Get to Breakfast as early in the morning as possible.
  • Stayed: May 2014, travelled with family
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Thank Rick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma S, Guest Relations Manager at Embassy Suites by Hilton Tysons Corner, responded to this reviewResponded 4 June 2014

Thank you for taking the time to share your experience about your recent stay at our hotel and we thank you for your continued loyalty as a HHonors member.
We pride ourselves on great Guest service, and we are very pleased that you found our staff to be courteous. I am glad we were able to upgrade you to a diamond level, We always do our best to provide little amenities to show our guests how much we care so I am glad to hear you enjoyed the wine and candy.
We apologize for any inconvenience caused by the Hilton Honors booking agent, I am glad we were able to correct it.

Thank you for your review, and we look forward to welcoming you back in the future!

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Reviewed 31 May 2014

Have stayed here twice and with the new Metro to open soon this hotel will be even better for Washington area stays. The pool and fitness area are wonderful and kid friendly. The breakfast like all Embassy suites is a great value and worth the extra hotel cost. Staff is usually very friendly and attentive. The omelet guy has been there for years and knows how to get it done.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma S, Guest Relations Manager at Embassy Suites by Hilton Tysons Corner, responded to this reviewResponded 4 June 2014

Thanks so much for staying with us in Tysons Corner! We are happy to hear that you enjoyed using our facilities during your stay.

We also cannot wait for the new metro to open as it will certainly make our location even more prominent. I am glad you received excellent service from our staff and our breakfast exceeded your expectations, its great to hear such wonderful feedback and it is most appreciated!

We look forward to seeing you on your next trip to Tysons Corner!
Sincerely,

Emma S
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Tysons Corner

Address: 8517 Leesburg Pike, Tysons Corner, VA 22182-2406
Phone Number:
Region: United States > Virginia > Fairfax County > Tysons Corner
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Tysons Corner
#3 Romantic Hotel in Tysons Corner
#4 Green Hotel in Tysons Corner
#5 Business Hotel in Tysons Corner
Price Range: £73 - £276 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Tysons Corner 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
The Embassy Suites Tysons Corner hotel is beautifully situated one block from the Silver Line Metro Station and only 20 minutes from the Dulles International Airport and Downtown Washington DC, and provides stunning accommodations in a relaxed and friendly environment. Our suburban Washington DC area hotel offers guests convenient location for exploring some of the area's most desirable tourist attractions, including: Wolf Trap National Park for the Performing Arts, Tysons Corner Shopping, Smithsonian's Air and Space Museum, Lincoln Memorial, and The White House. Our guests may also enjoy:•Spacious two room suites•Complimentary Cooked-to-order Breakfast every morning•Complimentary Evening Reception every evening with free drinks and snacks•Business Center and a variety of Business Amenities•Complimentary transportation to local businesses within 3 mile radius of hotel. Corporate travelers will also find that our Vienna hotel is located within close proximity to a wide selection of local businesses and corporations, such as:•NADA•Capital One•SAIC•Northrop Grumman•Freddie MacOur spacious hotel suites are perfect for either work or leisure. Stay in one of our beautifully designed guest rooms and discover amenities to suit even the most discerning hotel guest, including: spacious work area, television with cable and pay-per-view movies, high-speed Internet access, microwave, refrigerator, coffee maker, hairdryer, iron and ironing board.Whether you prefer to dine in-room or to discover local restaurants, you'll find your dining needs perfectly catered to at our hotel. Not only are all guests invited to enjoy our superb and nutritious cooked-to-order breakfast in the morning, you'll also find our hotel restaurant, The Atrium Cafe, serving an excellent selection of contemporary American cuisine daily. Unwind over breakfast, lunch, or dinner in the welcoming atmosphere of our stunning hotel atriums and recharge your batteries for an exciting stay in the Washington DC area. ... more   less 
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Also Known As:
Embassy Suites Tysons Corner
Embassy Suites Vienna
Vienna Embassy Suites

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