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“Poor management”

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Residence Inn Tysons Corner
Ranked #8 of 14 Hotels in Tysons Corner
Certificate of Excellence
Reviewed 21 June 2013 via mobile

Spider webs on your windows
Birds nests on the lamps
Jaccuzi turned in to swamp
No housekeeping on somedays
No security
Only one person on duty after working hours and most of the time does not answer the phone
Manager unreceptive to comments and criticism and it is always customers fault

  • Stayed: June 2013
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Thank DrJaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaune J, General Manager at Residence Inn Tysons Corner, responded to this reviewResponded 1 July 2013

Thank you for your review DrJaJ,
I'd like to apologize for your past stay experience. During your stay our spa pump did go down and unfortunately we had to wait on a part to return it to working order. We do offer housekeeping service everyday and if you felt you were missed we are terribly sorry. I would love to discuss your staff further with you especially the fact that you feel management does not listen. This is the first time your concerns have been brought to my attention and I'd certainly appreciate a moment to correct our faults. Please don't hesitate to contact me directly at 703-893-0120 when you have a moment.

Many thanks,
Shaune Johnson

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Reviews (231)
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173 - 179 of 231 reviews

Reviewed 9 June 2013

All of the guests for my daughter and son in law's wedding stayed here for an amazing weekend. From the moment my son in law found the property almost a year ago, until the last guest departed on the wedding weekend, the amazing and attentive staff were helpful, knowledgeable and a pleasure to work with. Steve Javor, the manager was so willing to assist us with anything we needed. The rooms were spacious, clean and comfortable. The rates were reasonable in an area where rates for hotel rooms can be very high. They provide a full breakfast in the lobby which is included in the rate. There is a nice pool, a single tennis court and a small basketball court. Wonderful for couples, solo travelers, family and business travelers.

  • Stayed: May 2013, travelled with family
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Thank djleek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaune J, General Manager at Residence Inn Tysons Corner, responded to this reviewResponded 11 June 2013

Thank you for your review djleek and congratulations to your daughter. I'm glad our Director of Sales, Steve Javor was able to assist you and your family during this important moment in all of your lives. We wish your family continued happiness and are looking forward to having you again in the future.

Many thanks,
Shaune Johnson

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Reviewed 7 June 2013

We contracted this property for our wedding and I must say I couldn't have asked for a better stay for our out of town guests and wedding party. The property itself underwent and major renovation and the rooms were private and spacious. Apartment style living in each room, and their executive suites were more than spacious.The staff was so accommodating and attentive to our every need, including different traditions. We are so pleased with everything that I intend to contract this hotel for all our out of town guests in the future.

Thank you again for making our wedding weekend extra special!

  • Stayed: June 2013, travelled with friends
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Thank meleepele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaune J, General Manager at Residence Inn Tysons Corner, responded to this reviewResponded 10 June 2013

Congratulations meleepele!

We are very happy that all went well at the hotel and your wedding. For something as important as your wedding the last thing we would want to happy is you or your guests having issues with the hotel. I wish you and your wife many years of happiness.

Many thanks,
Shaune Johnson

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Reviewed 3 June 2013

My husband and I visited the area to sightsee in Washington DC. The Residence Inn was a great place to stay. I really loved the individual buildings. It gave us quite a bit of privacy. The front staff was very responsive and helpful. The breakfast was the typical Marriott's breakfast.....a little bit of everything... make-your-own waffles, juice, plenty of fresh fruit, eggs, a different entree each day, muffins, etc etc The breakfast staff was incredible! It was easy to drive the four miles to the nearest metro, but within a year there will be a metro station right at the end of the street! The pool area was not open yet, but the fire pit in the back is a nice addition, with outdoor tables all around if you choose to take your breakfast outside. We did not take advantage of the complimentary dinners on Mon-Wed. The room was kept extremely clean and was spacious and quite adequate for our needs. The housekeeping staff did a nice job of keeping the room clean. I would most definitely stay at this Residence Inn again if I come back to the Washington DC area.

  • Stayed: May 2013, travelled as a couple
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Thank KarenandTag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaune J, General Manager at Residence Inn Tysons Corner, responded to this reviewResponded 10 June 2013

Thank you for your review KarenandTag,

I'm glad you enjoyed all areas of your stay. It sounds like the staff not only met your expectations but also exceeded them. The housekeeping staff and I take pride in making sure that every guest has a similar experience to yours. We are also very excited about the metro opening up at the end of our street which will certainly make it easier to travel to DC. We look forward to having you stay in the future.

Many thanks,
Shaune Johnson

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Reviewed 30 May 2013

Great place for an extended stay because of all the comforts of home and beyond in a quiet setting. Clean, clean, clean. Staff are the most accommodating. Best breakfast hands down. Close enough to walk to several restaurants & would recommend Paisanos Pizza,,,they have much more than just pizza, great service at a great price.

  • Stayed: May 2013, travelled as a couple
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Thank VoodooVicki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaune J, General Manager at Residence Inn Tysons Corner, responded to this reviewResponded 10 June 2013

Thank you for your review VoodooVicki,

I'm glad you enjoyed your stay at the hotel. Having a clean room is very important to me as a traveler as well. I will share your comments with the housekeeping staff as they work very hard to make sure all of our guests have similar experiences to yours. We look forward to having you again.

Many thanks,
Shaune Johnson

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Reviewed 1 May 2013

This hotel is on a quiet street and a very good location once the metro station is completed (within a 5 minute walk). For now, the hotel provides shuttle service to the closest station. The room was a suite with ample living area (with fireplace), a kitchen and a private entrance. Everything was very clean. Outside there was a propane firepit next to the pool which was very nice on a cool night. The breakfasts were great with various hot and cold foods. The hotel staff from the general manager on down was very friendly and eager to make your stay as comfortable as possible. A large shopping mall along with restaurants were close by ( a 5-15 minute drive depending on traffic). I will definitely stay there again whenever I visit DC.

  • Stayed: April 2013, travelled with friends
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Thank randy f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaune J, General Manager at Residence Inn Tysons Corner, responded to this reviewResponded 6 May 2013

Thank you for your review.

I am glad you enjoyed our firepit next to the pool as it is also a favorite of mine during cool evenings. The metro station will certainly be a big plus to the hotel once it opens later this year. I am pleased that the hotel staff met and exceeded your expectations during your stay. We look forward to having you again.

Many thanks,
Shaune Johnson

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Reviewed 5 April 2013

We stayed @ this location for the first time and will repeat when we are in the Tysons Corner area again, close to the mall, not many restaurants around ... The hotel is a great deal, free Wi-fi, free parking, free breakfast...the rooms are modern and stylish, ample parking, close to I-495, the lobby could use a decor redo, it is not as modern as the living quarters...great for long-term travel...someone's smoke detector had gone off around 11:30 pm and each room's alarm sounded, I really like this method, it insures everyone's alert, fire department arrived, less than 45-minutes, we were back in the room... I really appreciated the email which was sent explaining the incident...feels like your own apartment/condo.

  • Stayed: March 2013, travelled with family
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Thank rjones621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaune J, General Manager at Residence Inn Tysons Corner, responded to this reviewResponded 16 April 2013

Thank you for your review,

I am terribly sorry that the fire alarm did go off during your stay but again I am glad everyone was ok. I'm glad you appreciated the email that was sent to you. As I am a traveler myself, it's certainly the little things that go the furthest.

We look forward to having you return soon!

Many thanks,
Shaune Johnson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Tysons Corner

Address: 8616 Westwood Center Dr, Tysons Corner, VA 22182-2214
Region: United States > Virginia > Fairfax County > Tysons Corner
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 14 Hotels in Tysons Corner
Price Range: £64 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Tysons Corner 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Residence Inn Tysons Corner Hotel Vienna
Residence Inn Vienna
Vienna Residence Inn

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