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Sheraton Tysons Hotel
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Reviews (502)
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377 - 382 of 502 reviews
Reviewed 16 October 2013

Stayed here over the Coumbus Day weekend (Fri- Mon) for close friend's family wedding. Horrible rainy weather but the check in was fairly smooth for only two clerks working. The guy was helpful in combining two reservations and giving me the same rate (negotiated rate for the wedding) for the whole weekend and made sure I could stay in the same room the whole time. I stayed on the 16th floor. Rooms were very clean and I even had a small refrigerator which was quite helpful. 16th floor was quiet and was able to sleep just fine. LOVED the pillows!!! Small drawback is that the bathroom sink area is VERY dark and it was hard to see putting on makeup. They need to put a lighted makeup mirror in the bathrooms if they continue to use the new squiggly light bulbs coz it is just too dark to pluck eyebrows or do makeup justice. Young boys staying in the hotel made a habit of pressing every floor on the elevator when they got out which did not help the situation as one of the elevators was out of service. Not good when you are trying to get lots of people up and down not to mention a wedding party that needed to get "to the church on time". Maid did not leave enough towels on Sat but once asked for were brought winin 20 minutes even though it was late in the evening. Bar service was slow but food was good. Breakfast buffet was ok, standard scrambled eggs, sausage, bacon, potatoes, waffles etc....still never think it is worth $20.00. Embassy Suites does a better breakfast as part of their rate!!! Monday morning (holiday and only day to lay in) the maids started banging around outside the door at 0810. So much for holiday rest. Overall I was very happy except for a few minor things mentioned above. Would stay here again.

  • Stayed: October 2013, travelled with family
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Thank Kernelclr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, General Manager at Sheraton Tysons Hotel, responded to this reviewResponded 23 October 2013

Dear Kernelclr,
Thank you for staying with us recently and thank you for taking the time to share your comments! We appreciate your praise for our front office staff and we will make sure they hear about it as well. Certainly we agree with you about the lighting and we are currently addressing it for a brighter system. Your praise of our pillows and the food is very much appreciated and we are glad to know that you will be coming back again. Thank you and we look forward to seeing you soon.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2013

Every six months my wife and I have to stay here to compete in a Arthur Murray ballroom dance event.

We arrive at 11 PM to check in and the bellmen totally ignores us. My wife gets the luggage cart herself and we unload the car while he bellmen sits inside. I mention it to the desk clerk and she appropriately says "sorry" and does not charge me for parking, which is ls also a big ripoff since it is a open parking lot that all the local businesses near by also use for parking.

The rooms are dark, all women in the event complained about not enough light to put on their makeup. If you do stay here get a corner room with additional windows for the necessary light.

The hotel is always short staffed in all areas of service, so get ready to wait in the Bistro, bar, or anywhere else. And when your ready to check out, your on your own as far as managing your luggage to your car.

I observed a ray of hope for improvement when I noticed they were finally installing room safes.

For the money you will spend here I suggest you find another hotel in the area, there are several other high quality choices.

Room Tip: Get a corner room with extra windows
  • Stayed: September 2013, travelled as a couple
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Thank DWL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, General Manager at Sheraton Tysons Hotel, responded to this reviewResponded 17 October 2013

Dear DWL,
Many thanks for recently staying with us while visiting the Tysons Corner area and attending the Arthur Murray Ballroom dance. Also thank you for having taken the time to provide us with your feedback via TripAdvisor.
We are disappointed to learn that we could not live up to your expectations during your recent stay with us in that you found the bellmen service was not up to the standards you had expected. Unfortunately the majority of the Arthur Murray group had preferred to use the card themselves but we should not have assumed everyone did. Again, please accept our apologies for having missed the opportunity to impress you and we do hope to have an opportunity to welcoming you back in the not too distant future and invite you to contact either myself or any member of our staff at any time we can assist to ensure your complete wellbeing in travel.
Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2013

This hotel is gorgeous! the rooms are clean and decorated beautifully. And the bed are really comfortable too! The area surrongding the hotel has some great restaurants and shops like Tysons corner mall and walmart just to name a few. The downside is there is heavy construction in the area so it's hard to navigate into the hotel. Other than that I had a peaceul and relaxing work trip!

  • Stayed: September 2013, travelled on business
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Thank Elle3125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2013

Hotel is nicely Located, staff is nice and friendly, clean, but not a lot of amenities, they try to charge you for every thing, no internet in rooms, and even if you got it you have to pay for it, there many other hotels could have better price and better amenities and services

  • Stayed: September 2013, travelled solo
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Thank hisham001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2013

Our room on the 20th floor was very nice. Having to ask that a roll away bed be removed three times is troubling, but these things can happen. It is nice, generic, and without charm, but it is not bad. It seemed as if the most demanding guests received quick attention at the front desk, and if you were unassuming and quite you were given short shift.

  • Stayed: September 2013, travelled as a couple
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Thank Lynn1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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