I was asking for a one-hour late check-out extension, which was summarily and curtly rejected. I had to call again and even offered to pay for that measly extension. This was again rejected and I was offered a 30-minute extension and finally, after prolonged discussions, was finally given the full hour late checkout. Why I had to be subjected to the ordeal is beyond me – the person at the reception never even bothered to check my profile, never addressed me by my name and certainly never made me feel like I was a valued guest.
Having gained my precious hour extension, housekeeping then called my room to enquire on when I will be checking out – shouldn’t that be in the hotel system and rather than put the burden on the customer, why not enquire with the front desk? Some small details also leads me to believe this property's service quality, which used to be pretty good, is slipping:
• The room had no tissue paper;
• The shampoo and lotions were never replaced.
• Plastic cups instead of proper glasses in the room.
• The breakfast buffet was uninspired and unappetizing.
The hotel still has some value but this recent experience has made me take a second look at the many competitors in the area - Crowne Plaza, Marriott, Westin, Grand Hyatt (farther away at Reston) and Ritz Carlton.
- Official Description (provided by the hotel):
- Sheraton Tysons Hotel is a great choice for traveling to the Washington, D.C. area. Our hotel is just moments away from Washington, D.C. and from many local corporate offices. ... more less
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- Also Known As:
- Sheraton Premiere At Tysons Corner Hotel Tysons Corner
- Sheraton Hotel Vienna
- Sheraton Tysons Corner
- Sheraton Vienna
- Vienna Sheraton