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“Class reunion was wonderful”

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Sheraton Tysons Hotel
Ranked #8 of 14 Hotels in Tysons Corner
Miami, Florida
1 review
“Class reunion was wonderful”
Reviewed 25 June 2014

Thank you very much to the staff and supporting staff , the Hotel was clean, in fact everything looked new... the club level breakfast and snacks were more than we expected and the views from our room was stunning!! First time in the DC area and it was wonderful!! Our room service was delivered fast and was so delish..the attendant Saoub was a very sweet girl and so polite..Thank you everyone ...for a wonderful stay!!

Room Tip: The Hotel has great views 360...
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Green Features: very nice recycle bins every where..nice the Ac wasn't on blast when we got there so it was pleasant ..and the dark curtains maintained the room cool
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, General Manager at Sheraton Tysons Hotel, responded to this review, 27 June 2014
Dear Alice61,
Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of the staff and particularly Souad. Thank you for the review.
Sincerely,
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457 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
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English first
Austin, Texas
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2014

This was out tri-annual reunion for Nurnberg American High School. We had (360) students, teachers and guests join us for a week of fun and excitement. This hotel was FIVE Star from the moment we arrived. The doormen were polite and greeted (Bernard) us with a smile and welcome! The check-in desk was amazing! Nicole, Kevin, Dave, Miriam? and others treated us like royalty. Our rooms were perfect and well stocked. Our meeting areas and suites were fantastic. What made the difference you ask??? The EMPLOYEES! From top to bottom, these folks treat you like family and just never stopped trying to please our group. They had a sense of humor and worked with us on every element of our reunion. The Executive Staff (Mike, Jessica and Vicky to name a few) were fantastic. I know I am forgetting many names but I can't think of anyone I met that wasn't kind, courteous and willing to help! When Managers, Directors and Supervisors pitch in and help, it just makes such a difference to everyone. I would never stay in a different hotel in the DC area. This team is the BEST! Thank you all for making our stay so memorable and PRICELESS! I miss the hotel employees as much as I do my classmates and fellow alumni! WELL DONE TEAM Sheraton! Warmest regards, Tom

Room Tip: Stay on the CLUB level, worth the money! GREAT STAFF there also!
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Green Features: Exceptional! Had a recycle bin in every room! We also had support from the staff on ensuring we recycled our containers in the Suites and meeting rooms! Super Work!
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank RivRunOwnerESTK8626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, General Manager at Sheraton Tysons Hotel, responded to this review, 27 June 2014
Dear Tom,
What a pleasure it was to meet you in person! Thank you for staying with us and recommending our hotel to future guests! I was glad to know that you had such a great experience all around with our staff and Five Stars means a lot and we appreciate the score. The Staff gets much recognition from our guests and yours will be very much welcomed by the staff you mentioned and the rest of the team. We look forward to your next visit and I hope to have an opportunity to host your re-union in the future when the “East Coast” gets its turn again. Please do not hesitate to call on us for any hospitality needs.
Sincerely,
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Washington DC, District of Columbia
Level 6 Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 19 June 2014

I stayed here for one night in January 2014 for an office party being held in one of the ballrooms. The hotel has ample parking and is conveniently located right next to (literally walking distance) a Walmart and several eateries.
The room was fine; clean and spacious. My only complaint is that I could hear the person next door talk on his phone's speakerphone. The walls are a little thin.
Their brunch is decent. Hot food like eggs and bacon and sausage, as well as pastries and bagels. The ballroom is very spacious and was set up very nicely.
I would probably not return to his hotel because of being able to hear the phone conversation of the person next door but it is a fine hotel. Nothing special but nothing terrible.

  • Stayed January 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
Thank WashingtonDCgirl2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, General Manager at Sheraton Tysons Hotel, responded to this review, 21 June 2014
Dear DCgirl520,
Thank you for taking the time to review our property. We appreciate the fact you mentioned our clean and comfortable rooms besides the great quality of food in our Brix & Ale restaurant. Thank you also for expressing to future TripAdvisor’s guests about our location which is convenient to shopping and dining and within walking distance. We do apologize for the noise from the room next door as I would love to hear from you personally about your specific room number. It is our hope that you change your mind and choose us again during your next visit.
Sincerely,
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washington d.c.
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 June 2014

I attended a conference at this property. The building layout was a bit confusing and because our group dominated the hotel and lobby it might have impacted the solo traveler in a negative way.

That said, my room was immaculate and the public areas were exceptionally clean and well kept.

The restaurant was adequate and the pricing was fair. There was no place to walk outdoors unless you count parking lots or indoors at Walmart. The Sheraton has a nice gym and pools (outdoor pool was not open, too early in the year), however, to walk outside was difficult.

I gave my review an excellent rating because the staff was very friendly and the things that I did not like had nothing to do with the hotel facilities and staff.

Green Features: I took advantage of declining maid service. I like the earth friendly focus.
  • Stayed May 2014, travelled on business
    • Value
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Helpful?
1 Thank inthecar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, General Manager at Sheraton Tysons Hotel, responded to this review, 6 June 2014
Dear inthecar,
Thank you for taking the time to write a review and giving our very friendly staff an excellent rating. We strive to deliver to each of our guests a wonderful experience and it is gratifying when we hear we have met or exceeded our guest expectations. Cleanliness of our rooms and the public areas are also key factors in our hospitality experience and we appreciate your observation for that area. Your comment about the outdoors area is well taken as we are located within walking distance to local restaurants but also next to a well maintained walking and jogging trail right behind the hotel. We look forward to your return visit and please let us know what you think about the newly opened outdoor pool in addition to the indoor pool. Until then, Best regards.
Sincerely,
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Orlando, Florida
Level 5 Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 May 2014

i was in DC for a Conference held at this Hotel.the hotel. The service, rooms and food were outstanding. The Hotel is a great value and a quick ride from Dulles Airport. With the addition of the new train station right in front of the hotel will be an added value. I was here in late winter as it was not open at that time. We will be back. The GM was great and his hospitality is reflected throughout the hotel - well done! Thank you!

Room Tip: get a higher floor!
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  • Stayed February 2014, travelled on business
    • Value
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Helpful?
Thank Keith W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, General Manager at Sheraton Tysons Hotel, responded to this review, 31 May 2014
Dear keith W,
Thank you for staying with us recently and taking the time to share these comments. The “five stars” sign tells me that you enjoyed your stay! Your praise for this hotel is very much appreciated. We hope to welcome you back again soon.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
denver, colorado
Level 6 Contributor
189 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 28 May 2014

I was so disappointed in this Sheraton. I'd just come from the Sheraton downtown Atlanta and it was wonderful. This was was dirty. I checked into my room, lifted the toilet seat and it had a pool of urine on it. Yikes! Wiped it off, then went to wash my hands and there were medium-length black hairs in the sink. Had to run my dry cleaning down to the desk myself because they didn't have valets that day (ok, I can live with that), but then they lost my dry cleaning and it came back two days later. Thank goodness I had other things to wear and I was staying that long. Got it back just in time to leave. The staff was very polite and did their best to help accommodate my needs, but it's really unimpressive for a Sheraton.

Room Tip: Good luck...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bubblesbubbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, General Manager at Sheraton Tysons Hotel, responded to this review, 29 May 2014
Dear bubblesbubbules,
We appreciate you taking the time to share your opinions with us. We are glad that you felt our staff was helpful and that they did their best to accommodate your needs. We apologize that our Housekeeping staff did not leave your room in perfect shape and we are truly surprised with your findings. We will be sure to modify our practices and ensure that each guest receives excellent service with clean and comfortable room. Thank you again for your comments, we hope to get the opportunity to wow you on your next visit to Sheraton Tysons. I would appreciate a direct call to me as I would personally ensure your satisfaction in your accommodation.
Sincerely,
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North Carolina
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 May 2014

I don’t know where to begin or how to adequately explain the stay that we enjoyed this past Memorial Day weekend. The accommodations were awesome and the staff superb. Everyone was so hospitable. I have to say that the ladies working Brix and Ale are outstanding! It is rare to come across a staff that is so personable, attentive and a true delight to spend time with. Sunday evening we changed our dinner plans to Brix and Ale just so we could enjoy a bite early in the evening and then return later to enjoy some snacks, beer and the company of your staff.

We also enjoyed the constant procession of people attending the various weddings and we made new friends with several of the men that were a part of Rolling Thunder. The number of guests passing through your hotel was amazing and your staff kept everything flowing and well-coordinated.

We are already talking about when we can return to the DC area and there is no doubt that we will return to your property.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank naturist007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, General Manager at Sheraton Tysons Hotel, responded to this review, 28 May 2014
Dear taccoleo,
Thank you for choosing to stay with us recently and for taking the time to share your comments. I would like to offer my sincere apologies for the inconveniences you experienced. Clearly there were a number of opportunities where we could have performed better but we will use your comments as a vehicle for further training. The school kids happened to be in the hotel on a complete sold out night and that was unfortunate for us to have the chance to impress you. I do hope you give us the chance for another opportunity to be a service in order to make things right. I would encourage you to reach out to me directly and I will personally look after your accommodations.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Tysons Hotel

Property: Sheraton Tysons Hotel
Address: 8661 Leesburg Pike, Tysons Corner, VA 22182-2206 (Formerly Sheraton Premiere at Tysons Corner)
Phone Number:
Region: United States > Virginia > Fairfax County > Tysons Corner
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Tysons Corner
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Sheraton Tysons Hotel 3.5*
Number of rooms: 449
Official Description (provided by the hotel):
Sheraton Tysons Hotel is a great choice for traveling to the Washington, D.C. area. Our hotel is just moments away from Washington, D.C. and from many local corporate offices. ... more   less 
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Also Known As:
Sheraton Premiere At Tysons Corner Hotel Tysons Corner
Sheraton Hotel Vienna
Sheraton Tysons Corner
Sheraton Vienna
Vienna Sheraton

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