We stayed for two nights earlier this month. The hotel is located right on the beach and conveniently located. Parking is directly across the street in an indoor parking garage.
We arrived early for our visit (shortly after noon-hour). The lady on the front desk said that our room wasn't ready, but she took our phone number and said she would call when it was ready. We waited until after 4pm and no phone call. We returned to the hotel it was complete chaos in the lobby. Staff were having a hard time keeping up with everything. We found out that our room was ready and had been for some time. The women explained that she got too busy to call us. This was very frustrating as we had travelled over 12 hours to enjoy Virginia Beach. Please don't say your going to do something and not follow through. Poor customer service.
The Bellhop was great getting us to our room and getting us settled. He took the time to show us the hotel. We ate the breakfast buffet at the main restaurant on our last morning. Service and food was excellent.
The room was excellent. Typical Sheraton Sweet Sleeper bed facing the ocean. We woke up in the mornings and enjoyed a coffee on the balcony watching dolphins.
The fitness center is excellent. Several pieces of equipment with large windows facing the ocean.
I would highly recommend this property if you are visiting Virginia Beach.
- Official Description (provided by the hotel):
- Warm welcomes and great ocean views greet you at the Sheraton Oceanfront Hotel. Situated on the exclusive northern end of the Virginia Beach Boardwalk with direct beach access. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Virginia Beach
- Virginia Beach Sheraton