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“Penny pinching management”

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Beach Quarters Resort
Ranked #70 of 109 Hotels in Virginia Beach
Reviewed 9 November 2013

We came here for a family celebration and could not believe the poor quality of both the property upkeep and the "resort" amenities. Any corner that could be cut by management was cut. The staff is poorly trained in guest services . The "spa" attendant just tried to hit us up for a $5 fee after other attendants told us it was a free service to guests. Water is kept under lock and key -- apparently a measure instituted after kids tried a major energy drink heist. But there are no water fountains for exercisers! The spa bathroom was out of order and the ocean overlook was filthy. The downstairs pool reeks of chlorine. The concrete hallways need a simple power washing. Our ocean view room had a view obstructed by a massive dredging operation. The room bathroom is tiny and unnavigable. And the garage! You would have to be Mario Andretti to navigate the turns.
In short, Interval International should be ashamed to offer this "trade"opportunity to any owner. It is low end.

Room Tip: Choose a good room by driving right by.
  • Stayed: November 2013, travelled with family
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Thank Kyeditor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William B, General Manager at Beach Quarters Resort, responded to this reviewResponded 11 November 2013

HI, I'm BIll Beddie the Resort Manager at Beach Quarters. I appreciate the opportunity in replying to your comments in regard to your recent stay with us. Unique to our property is a fitness center that includes exercise equipment and full steam/sauna/spa interlaced with a complete gym. The charge for this area primarly supports a full time staff to monitor, clean, equip and assist guest. Like other establishments, our offering of bottle drinks is kept under lock and key so as not to incurr lost of goods and protect the product from others having free access and tampering with items. As mentioned, you thought there was no drinking fountain but actually there is a full size fountain located in plain view prior to bathrooms. I apologize if you may have not seen its location. Our interior pools are not chlorinated pools rather, salt pools that are regularly checked on a timed system throughout the entire day for any chemical imbalances by trained and experinece pool technicians. I apologize for the view of our city's ongoing recapture of the beach line. This operation takes place along the entire boardwalk area throughout the year and has been functional and active for years. It has tremendously improved and enchanced, not only the quality of our beachfront but, the depth and area of use for all guest. I hope my explainations clarify some of the troubles you encountered during your stay. We thank you for your business.

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270 - 276 of 508 reviews

Reviewed 8 November 2013

We have been coming to this resort for ten years. We like the slower pace of this end of the beach. However, I have noticed a decline in the maintance, and upkeep of the resort. The wallpaper is peeling off the wals at the corners, the grouting around the bathtub, and fixtures is breaking away, the carpet is stained, the hot tub at the indoor pool is very strong. It may be rime to look elswhere

  • Stayed: October 2013, travelled as a couple
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Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William B, General Manager at Beach Quarters Resort, responded to this reviewResponded 11 November 2013

I am Bill, the Resort Manager at this Resort. I would like to thank you for offering your feedback concerning your recent stay with us. I've requested the engineering department to check your room for any unknown issues with the mentioned troubles. All of your points are well received. We are in the process of completely outfitting all suties with new carpet this fall/spring. The lower Jacuzzi is operating at the strength desinged by manufacture. We have used your feedback as a training opportunity with our staff to better our resort. Your input is important and we look forward to your next stay at Beach Quarters. Thank you for your feedback and business!

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Reviewed 30 October 2013

The hotel is right on the beach, looks like all rooms are Ocean view. Older hotel, but our room was very clean. We had a kitchenette, which was convenient, bed was fairly comfortable, all staff were very friendly. Booked online, not realizing it was a time share. Concierge with local info and coupons was assigned to do the time share presentation pitch. We didn't see the presentation.

Stayed: October 2013, travelled as a couple
Thank bfh195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William B, Manager at Beach Quarters Resort, responded to this reviewResponded 1 November 2013

HI, I'm Bill Beddie, Resort Manger at Beach Quarters Resort. I'm delighted that your accomodations met your expectations. As mentioned in your response our rooms do all look at the Beach and is a feature unique to our area of the beachfront. Again, thank you for your comments and I'll surly share your inputs during our staff meeting. I hope your future travels allows us the opportunity to serve you again. Thank you for slecting our resort while staying at Virginia Beach. We appreciate your business.

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Reviewed 27 October 2013

We traded a Marriott platinum week through Interval International and were assigned this property. After staying at multiple resort properties in the US and Internationally, we would rate Beach Quarters as a hotel but not a resort. It is apparent the facility was built as a hotel and has been converted. The walls are thin so you hear the people in the rooms around and above and can also hear anyone walking down the open outside hallway. Our one bedroom unit was on the third floor so we could also hear the people walking along the boardwalk and playing on the beach.

The rooms were clean and everything except the bedroom closet doors worked. A light bulb burned out in the living room and was promptly replaced after a call to the office. We were looking forward to using the steam room but they were updating the spa so it was not available.

We felt that Mary at the front desk was very helpful and explained that our exchange using Interval International only gave us a Captain Suite with two full size beds rather than a King's Suite that has a single queen size bed. Disappointing for our holiday but she handled the explanation well. Also took advantage of a power walk with Andrew, one of the people from the activity team. Even though I was the only person that showed up for the 8am walk, he still made the walk. I really appreciated his suggestions on local activities and restaurants.

We visited the area during the off season so it was not crowded but during season there could be problems in the parking garage. The turns are very narrow and you could see from the walls that many people have had accidents. We were grateful that Mary warned us so we were very careful. Best part of our week at Beach Quarters was the good service from Mary and Andrew.

  • Stayed: October 2013, travelled as a couple
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Thank Travellers1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William B, Manager at Beach Quarters Resort, responded to this reviewResponded 1 November 2013

I'm delighted that yor experiences, especially with our staff. lived up to our reputation of serving our guests each and everyday. I will pass your praised to both Andrew and Mary (our companies employee of the year). I understand your concerns with noise and we honestly try to express on property the need to respect eachother's vacation. Thank you again for recongizing my staff. I hope your future travels will afford us the opportunity to serve you again. Enjoy your day. Sincerely, Bill Beddie.

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Reviewed 27 October 2013

This is clearly an older resort that was once a hotel. This explains the tiny kitchenettes. The kitchen area is very small and only one person can fit in the area. However, the resort made good use of the allotted space in placement of the appliances. We stayed in a two bedroom unit with two kitchenettes. One of the kitchenettes contained a full refrigerator, convection oven, stove top, (very small) sink and mini dishwasher. The other kitchen had a microwave, a mini refrigerator (tiny freezer that needed to be defrosted) and sink. The coffee maker in the mini kitchenette had rust and needed to be replaced. The unit with the mini kitchenette had a huge jetted tub that was large enough to fit two adults comfortably. The parking garage was hazardous and very hard to maneuver. We usually drive our van on vacations, but I read the reviews about the garage and we drove the Prius. Maneuvering the turns was still a problem and we found it easier to ignore the arrows after our first attempt of parking upon arriving at the resort. Entering the garage from the street and driving to higher levels in the garage was easier when we drove in the direction opposite of the arrows. The staff was very helpful and friendly during our entire stay. Cleanliness was a problem. The cleaning staff did not pay attention to detail, and one of our rooms was not very clean. There was long brown hair in the tub, in the sink, in the drawers and one of the spatula had dried egg on it. The cleaning staff did a mid-week complimentary cleaning to my satisfaction. Overall, this is a nice resort.

  • Stayed: September 2013, travelled as a couple
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1  Thank GarysgirlMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William B, Manager at Beach Quarters Resort, responded to this reviewResponded 1 November 2013

HI I'm Bill, the Resort Managers. Very pleased to hear that you enjoyed your stay at our Resort. I've shared your experience and remarks with team duirng early mornig preshift. It is comforting to know that we lived up to "your" standards. Our goals are to reach each and every guest needs. We would surely love to accomodate your next visit to the area. Sincerely, BIll Beddie Resort Manager

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Reviewed 16 October 2013

We traded into here, and are very disappointed. The rooms are small, the bathroom is so small that a large person could not fit into it! The "full kitchen" is so tiny that 2 people can't fit together in it. The garage is so tight fitting, that a small compact car has trouble parking. The 3 pools they advertise is not entirely true - one pool is across the street. The Wifi is terrible, and there are no beach chairs. Very disappointed - the resort is not up to Interval International standards at all!

The location is great. We walked to restaurants and shops, and it is right on the beach. The staff here is wonderful, but we would not stay here again. There are 4 of us traveling, and all of us are disappointed. It is nothing like the brochures!

  • Stayed: October 2013, travelled with friends
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1  Thank vacationkingCt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William B, General Manager at Beach Quarters Resort, responded to this reviewResponded 23 October 2013

I am Bill, the Resort Manager at this Resort. I would like to thank you for offering your feedback concerning your recent stay with us. We have used your feedback as a training opportunity with our staff to better our resort. The kitchens are compact yet efficient with the limited space associated with our suites. Your feedback is important and we look forward to your next stay at Beach Quarters. Thank you for your feedback and business!

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Reviewed 16 September 2013

This hotel was wonderful I would recommend to anyone clean , friendly , just great.My friends and I went to Va Beach for a girls weekend we had booked a different hotel upon arriving we discovered the hotel we booked was nasty so my friend went up and down the street looking for a new room and found this one . We had a wonderful time the room was great .

  • Stayed: August 2013, travelled with friends
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Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William B, Manager at Beach Quarters Resort, responded to this reviewResponded 23 October 2013

It's comforting to hear that you enjoyed your stay at our Resort. We would surely love to accomodate your next visit to the area. I will gladly share your response to my team of professionals. Sincerely, BIll Beddie Resort Manager

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Additional Information about Beach Quarters Resort

Address: 501 Atlantic Ave, Virginia Beach, VA 23451-3521 (Formerly Clarion)
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Virginia Beach
#41 On the Beach Hotel in Virginia Beach
Price Range: £62 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Beach Quarters Resort 2.5*
Number of rooms: 168
Official Description (provided by the hotel):
With the most amenities of any resort on the beach and all oceanfront rooms and suites, Beach Quarters is easily the best value on the Virginia Beach Oceanfront. One-bedroom suites that sleep up to six, and a full kitchen and queen sleeper sofa in living room, make it great choice for families vacationing for a week or more. Studios include one king bed or two double beds and a kitchenette. Get in a game of rooftop tennis or shuffle board, swim in the heated indoor oceanfront pool or soak up the sun at the 7th floor rooftop pool. Enjoy a frozen cocktail or a meal poolside at Sandbar, a tropical bar and grill on the 7th floor pool deck, open seasonally. Work-out in the expansive athletic club which features a sauna, steam room, whirlpool, and exercise machines. Additional resort amenities include a Business Center, laundry facilities onsite, free Wi-fi and onsite guest parking, a Youth Activity Center and Game Room, and easy access to water sports at Rudee Inlet. ... more   less 
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Also Known As:
Beach Quarters Hotel Virginia Beach
Va Beach
Beach Quarters Virginia
Clarion Virginia Beach
Virginia Beach Clarion

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