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“2nd time around just as great”

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Country Inn & Suites By Carlson, Virginia Beach (Oceanfront)
Ranked #25 of 109 Hotels in Virginia Beach
Reviewed 5 August 2014

This was my groups 2nd time visiting this hotel and both visits were very nice. The hot breakfast is a wonderful change from the continental breakfast at other hotels. The staff is very nice and will assist to resolve any issues to make your stay pleasant. My group will be returning back to the hotel in the near future.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Country Inns & Suites By Carlson
1  Thank Kimberley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tsgm, General Manager at Country Inn & Suites By Carlson, Virginia Beach (Oceanfront), responded to this reviewResponded 6 August 2014

Dear Kimberley A,

Thank you writing a review about your recent stay with us, and I am really happy to read that this your second time staying with us, so thank you for returning. From reading the review I see that everyone enjoyed their time with us.
On behave of the entire staff we thank you for your business and PLEASE keep coming back.

Sincerely,

Tony Sierra
General Manager

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1,058 - 1,064 of 1,323 reviews

Reviewed 5 August 2014

Expensive for the room. Don't bother with the upgrade to the 2 balcony room. Not unless you have several kids and need places to store chairs etc. the couch is in the way and makes it hard to get in and out of it. The views are great! The elevator is SO slow! We took the stairs many times.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank aaronj768
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

Our family vacation trip could have been better if we would have spent a little more money for a hotel with the comparable offerings. One of two elevators were not working, our sink was clogged and the breakfast was horrible.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank Hemang S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tsgm, General Manager at Country Inn & Suites By Carlson, Virginia Beach (Oceanfront), responded to this reviewResponded 12 August 2014

Dear Hemang S,

I appreciate you taking the time to complete a survey regarding your recent stay with us.
Please accept my personal apologies for the inconvenience you experienced with your reservation at our hotel. I wanted to let you know that we are working diligently to improve the elevator service in our hotel. I understand that this is an important amenity for our guests, and I am truly sorry for any inconvenience this caused for you.

On behalf of our entire staff here at Country Inns & Suites we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback.
Please accept our apology and we hope to see you again when your travels bring you back to the area.

Sincerely,

Tony Sierra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Overall this hotel is very nice, staff very helpful. Great access to beach. Hotel is located close to lots of attractions, such as the Aquarium. My family and I had a wonderful 3 days here and would gladly return.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank Dennis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tsgm, General Manager at Country Inn & Suites By Carlson, Virginia Beach (Oceanfront), responded to this reviewResponded 6 August 2014

Dear Dennis,

Thank you for writing a review about your stay with us. I am glad that you and your family had a good time.
On behave of the entire staff, we thank you for letting us be part of your vacation and hope to have you return the next time you are in Virginia Beach.

Sincerely,
Tony Sierra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

Very convenient location. Relatively clean hotel. Lots of effort was seen by staff keeping the place clean during the busy summer month. Minor problems with service but corrected right away. Bathroom door stuck but we managed. Thermostat on wall didn't work which was confusing but controls on the unit itself worked fine. Free hot breakfast daily, kept well stocked even towards end of time period. Only two smaller slow elevators in building. One of them broke during our stay. Took the stairs a lot. The exercise helped balance the lounging on the beach. Free parking but the parking garage is difficult to drive through and has very steep ramps. It's manageable but if you don't like tight spaces someone else will need to park. We would definitely stay here again.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Joan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tsgm, General Manager at Country Inn & Suites By Carlson, Virginia Beach (Oceanfront), responded to this reviewResponded 4 August 2014

Dear Joan H.

Thank you for taking the time to write a review about your stay with us. I am glad you read that you had a good time. The staff and I would also like to apologize for the concerns you shared about your experience at this hotel. We are working diligently to improve the elevator service in our hotel. I understand that this is an important amenity for our guests, and I am truly sorry for any inconvenience this caused for you.

We appreciate your feedback and will use it to fine tune our operations so when come back on your next visit we can exceed your expectations.


Sincerely,

Tony Sierra
General Manager
Hotel Managment
757-437-9100

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Reviewed 2 August 2014

New lobby - very welcoming staff. Unusual private multi-storey car park attached to the hotel provides quick access to every floor. Room was clean but needed refurbishment. Likewise the corridors. Not worth $250+ for one night.

Room Tip: Ask for a room away from the ice-making machine. High floors are better.
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
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Thank oldfieldpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tsgm, General Manager at Country Inn & Suites By Carlson, Virginia Beach (Oceanfront), responded to this reviewResponded 4 August 2014

Dear Oldfieldpark,

Thank you for taking the time to write a review about your stay with us. I am glad to hear that our experience was pleasant. I also want to thank you for the kind words you shared about the staff.

On behalf of our entire staff here at the Country Inns & Suites we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!


Sincerely,
Tony Sierra
General Manager
Hotel Management
757-437-9100

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

This ended up being our second hotel room after our original reservation booked through Hotwire became an instant disaster. Hotwire assisted with booking this room for us and was very pleased from the moment I walked into the lobby. The room was clean, staff was courteous and being oceanfront made it perfect. Also, it is located towards the middle of the boardwalk and was easy to walk to various restaurants and shops. Next visit may just skip using a 3rd party to book the room and go directly through the hotel.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Plaidtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tsgm, General Manager at Country Inn & Suites By Carlson, Virginia Beach (Oceanfront), responded to this reviewResponded 4 August 2014

Dear Plaidtravels,
Thank you for taking the time to write a review about your stay with us. I also want to thank you for wanting to come back and stay with us. Our goal is to make every guest feel like they are a member of the family and they are at a place that is a home away from home.
On behalf of our entire staff, we thank you for your business and hope to see you again when your travels bring you back to the area!
.
Sincerely,
Tony Sierra
General Manager
Hotel Management
757-437-9100

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Virginia Beach (Oceanfront)

Address: 1801 Atlantic Avenue, Virginia Beach, VA 23451-3308
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Virginia Beach
#18 On the Beach Hotel in Virginia Beach
#28 Business Hotel in Virginia Beach
#34 Family Hotel in Virginia Beach
Price Range: £59 - £234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Virginia Beach (Oceanfront) 3*
Number of rooms: 114
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites Virginia Beach Oceanfront hotel! Located on the beach and just steps away from the world-famous Virginia Beach Boardwalk, our hotel provides easy access to the beach, area dining, souvenir shopping, entertainment and more. Every room features spectacular views of the Atlantic ocean along with a private balcony, microwave, refrigerator, and coffee maker. With its convenient amenities like complimentary hot breakfast, free high-speed wireless Internet access, heated indoor pool, fitness center, oceanfront restaurant, and on-site parking, our oceanfront hotel in Virginia Beach, VA is sure to please leisure and business travelers alike. Come visit us for a fantastic beach vacation! ... more   less 
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Also Known As:
Country Inn & Suites Virginia Beach Oceanfront Hotel Virginia Beach
Country Inn And Suites Virginia Beach Oceanfront
Howard Johnson Oceanfront Resort
Virginia Beach Howard Johnson Oceanfront
Howard Johnson Virginia Beach

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