We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“We Had High Hopes, But ...”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
DoubleTree by Hilton Hotel Virginia Beach
Ranked #13 of 109 Hotels in Virginia Beach
GreenLeadersSilver level
Commack
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“We Had High Hopes, But ...”
Reviewed 25 August 2010

We checked in early and there was a lovely sign at the front desk acknowledging our anniversary. It was so touching and nice. Along with the sign, the front desk personnel were lovely and accomodating. They gave us a tin of the wonderful doubletree cookies and even sent a bottle of champagne up to our room.
The hotel is decent and the shuttle to the beach is great. The kids who drive the shuttle are personable and knowledgeable and you really should tip them.
Other than that the hotel was clearly lacking. The hallways were warm as was the restaurant (Max and Ermas). The breakfast buffet was adequate and not expensive but the service was horrible. The bar that we went to for happy hour was nice as was the bartender.
I would say the hotel is decent enough for the money, however I doubt we will stay there again. Id much rather be closer to the beach and boardwalk.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heartsonmysleev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTbyHiltonVB_GM, General Manager at DoubleTree by Hilton Hotel Virginia Beach, responded to this review, 13 November 2012
Dear Heartsonmysleev:
We are always pleased to provide the personal touches, such as the ones you experienced during your visit. I do hope you will visit us again to enjoy our warm hospitality.
Sincerely,
Melanie Bowman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,319 reviews from our community

Traveller rating
    458
    381
    238
    129
    113
See reviews for
398
259
80
421
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
Lansing, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2010

I booked this hotel on priceline so I didn't have the chance to pick it. I was a little disappointed at first because it's a few blocks from the beach, but the customer service and shuttle to the beach totally made up for it. From the restaurant, to the front desk agents, to the shuttle driver, and even the engineer/maintenance gentleman I rode in the elevator with - everyone was so natural and friendly! The front desk staff, particularly Hannah and Timothy, were helpful and knowledgeable. Housekeeping even wrote us cute little notes while we were away for the afternoon. This is a typical chain hotel but with a personal touch. The shuttle runs every half hour until later at night. For these reasons and so many more, I was thrilled with my stay!

  • Stayed August 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JetSet0509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTbyHiltonVB_GM, General Manager at DoubleTree by Hilton Hotel Virginia Beach, responded to this review, 13 November 2012
Dear JetSet0509 :
Thank you for staying with us and for your wonderful review. We are so pleased you enjoyed he property and look forward to your next visit.
Sincerely,
Melanie Bowman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2010

I thoroughly enjoyed my stay at the Doubletree. I found it super convient that the hotel wasn't directly on the beach; it was nice to get away from the crowds. They did have a shuttle service with the FRIENDLIEST van drivers that drove us the 8 blocks it took to get to the oceanfront. The cleanliness of our room was never an issue, our housekeeper kept it looking immaculate. The front desk helped me and my friends find activities and suggested some pretty good restaurants. Best of all I was able to bring my dog! Definitley coming back next summer!

  • Stayed August 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank misscara02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTbyHiltonVB_GM, General Manager at DoubleTree by Hilton Hotel Virginia Beach, responded to this review, 13 November 2012
Dear misscara02:
Thank you for your wonderful review. We are so pleased you enjoyed your stay and look forward to your next visit.
Sincerely,
Melanie Bowman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coplay, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 August 2010

Their website is completely misleading. Their front desk staff is courteous but their facility fell completely off the radar. The breakfast was terrible, indoor pool filthy, the bar overpriced, and all a whopping 8 blocks from the ocean. They DO provide a shuttle that runs every 1/2 hours (with great drivers who are knowledgeable of the area) IF YOU CAN MANAGE TO SQUEEZE AMONG THE OTHER 18 PEOPLE ALSO WAITING FOR IT! If they didn't have a cancellation policy that would have screwed us royally, we would have never gotten out of the car! NEVER AGAIN!!

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank erosson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTbyHiltonVB_GM, General Manager at DoubleTree by Hilton Hotel Virginia Beach, responded to this review, 13 November 2012
Dear erosson:
While we are not on the ocean front, we are very pleased to provide free transportation for our guests there and back. I do apologize that you were disappointed with your experience and hope that you will visit us again.
Sincerely,
Melanie Bowman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Virginia Beach hotels

Arkansas
Level 5 Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 6 August 2010

When we arrived, we saw groups of kids in the lobby and were told the junior olympics were in town. My husband and I were in town for business. We also have kids of our own, and hoped we might be able to have some time alone, but when we asked if we could cancel our reservation, we were told no because there is a 72 hour cancellation policy. The staff overall were very blunt and not accomodating. Service in the restaurant was slow and not attentive at all. The halls and common areas were hot. But the worst was that it appeared our room had not been cleaned thoroughly. The first night I noticed sequins on the floor. I also found them in the bathroom and on the second night, found them in the bed. So at least three key areas of the room were not cleaned. Yuck. Overall, not what we expected from a Doubletree.

  • Stayed August 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ksloan1252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTbyHiltonVB_GM, General Manager at DoubleTree by Hilton Hotel Virginia Beach, responded to this review, 13 November 2012
Dear ksloan1252:
I do apologize that your past experience was underwhelming. We would be delighted to have you visit us again, without the Junior Olympics in town for a suitable couple's escape.
Sincerely,
Melanie Bowman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holland, MI
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 July 2010

...but, there were a few things that irked me. First, upon check-in, I was told that I had booked a room for 1 person, not 2, and they simply had no way to change that b/c I had prepaid, so we had to pay for 1 breakfast everyday ($40 extra dollars). Meanwhile, another family in our group checked in with their 3 kids, and were told no problem, they could surely get extra breakfasts added for no charge. Frustrating!!!

The room is actually very nice, comfortable, and modern. They are a bit shady about their internet service, as one would assume that it was included, however, it was actually $10 per day!

The beach shuttle is wonderful- friendly staff and very prompt. This saves lots of headaches, as parking around there is a nightmare.

  • Stayed July 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crystal_in_Michigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTbyHiltonVB_GM, General Manager at DoubleTree by Hilton Hotel Virginia Beach, responded to this review, 27 November 2012
Dear Crystal_in_Michigan:
Thank you for your review. We look forward to your next visit to Virginia Beach!
Sincerely,
Melanie Bowman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 July 2010

Stayed here with my wife and family over the weekend. The staff was generally very helpful and friendly. The rooms were well maintained and clean. The Max & Erma's restaurant was a decently priced hotel restraunt, whose staff was very friendly. Of particular note was a waitress we had 2 times, Lyra, who was very friendly and helpful especially with our yound kids.

The elevators in the hotel were VERY slow, and there were some maintenance issues with them during our stay. In addition, the lobby area on our floor was hot and humid due to an A/C maintenanc issue.

The pool was ok, needed a cleaning pretty bad and there was a pool light that was pulled out from the wall with the power cable still attached to the wall.

Overall, a decent hotel, some upkeep issues in the public areas is needed but the room was nice.

In-room internet was expensive, but free in the lobby area.

  • Stayed July 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seamus73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTbyHiltonVB_GM, General Manager at DoubleTree by Hilton Hotel Virginia Beach, responded to this review, 27 November 2012
Dear seamus73:
Thank you for your review. Since your visit we have completely redone our indoor pool and it is 100% better! We hope to see you again the next time you and your family are in town.
Sincerely,
Melanie Bowman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Virginia Beach hotels
7.8 mi away
Hilton Garden Inn Virginia Beach Town Center
1.1 mi away
Best Western Plus Sandcastle Beachfront Hotel
1.3 mi away
Hilton Virginia Beach Oceanfront
Hilton Virginia Beach Oceanfront
#15 of 109 in Virginia Beach
1,946 reviews
Show Prices
Show Prices
Show Prices
1.4 mi away
Hilton Garden Inn Virginia Beach Oceanfront
1.0 mi away
Comfort Inn & Suites Oceanfront
Comfort Inn & Suites Oceanfront
#1 of 109 in Virginia Beach
604 reviews
1.2 mi away
Best Western Plus Virginia Beach
Best Western Plus Virginia Beach
#17 of 109 in Virginia Beach
1,437 reviews
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton Hotel Virginia Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel Virginia Beach

Property: DoubleTree by Hilton Hotel Virginia Beach
Address: 1900 Pavilion Dr, Virginia Beach, VA 23451-5551
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Virginia Beach
#27 Business Hotel in Virginia Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree by Hilton Hotel Virginia Beach 3*
Number of rooms: 292
Official Description (provided by the hotel):
The DoubleTree by Hilton Virginia Beach is perfectly located adjacent to the Virginia Beach Convention Center in the resort area of Virginia Beach. The Hotel is just eight blocks from the sand and surf of the beautiful Virginia Beach Oceanfront and Boardwalk. Our newly-appointed, spacious guestrooms set us apart from the others, and feature all the comforts of home with a long list of amenities to include Neutrogena products. For your convenience, we have upgraded the high-speed Internet access that is available in all guestrooms and meeting rooms. Enjoy a workout in our Precor® Fitness Center, take a dip in the indoor pool or sunbathe on our sundeck. Our on-site Max & Erma's Restaurant is ready to serve you from sunrise to sundown. Whether you visit for business, vacation or getaway weekend, our friendly, helpful staff at the Doubletree Hotel Virginia Beach looks forward to welcoming you with our special, signature warm chocolate chip cookie at check-in. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Hotels.com, TripOnline SA, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your DoubleTree by Hilton Hotel Virginia Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Virginia Beach Hotel Virginia Beach
Doubletree Virginia Beach
Virginia Beach Doubletree

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing