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Holiday Inn Virginia Beach - Norfolk
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Reviews (477)
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Reviewed 21 August 2014 via mobile

My girlfriend and I came down to VA Beach for vacation for 3 days. The staff at the hotel was extremely friendly and did everything in their power to make the stay as pleasurable as possible. The hotel itself as well as our room appeared to be recently renovated, the lobby was beautiful and posed an awe factor as we walked into the hotel. The bathroom in our room was also beautiful with a slate shower and tiles with a very nice white sink and accents. Not to mention the bed was very comfortable as well! Only down side was room service was expensive and the bar was pricy for mediocre drinks. Only bar I know of that can butcher a Bloody Mary.

Stayed: August 2014, travelled as a couple
Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, sales assistant at Holiday Inn Virginia Beach - Norfolk, responded to this reviewResponded 26 August 2014

Dear Alex S,
Thank you for staying with us and for taking the time to write about your stay. We are happy to hear that you and your girlfriend had a pleasant stay with us. And that our staff was friendly and you enjoyed the décor of the hotel. We are sorry to hear that you found our room service to be expensive and that you were not happy with your Bloody Mary. Your comment will be brought to the attention of our Food and Beverage Team. We hope you will stay with us the next time you are inn the area.
Sincerely,
Michelle, Manager of Guest Satisfaction
Holiday Inn Virginia Beach – Norfolk Hotel & Conference Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

I frequently travel the Virginia Beach area on business. The Holiday Inn on Greenwich Road, Norfolk is the best overall place to stay in Virginia Beach. Location is perfect. Front desk staff gives you that "Welcome Home" feeling. The bar tender (Laurie) in the lobby bar provides great service with a big smile.

This hotel provides great value for the price.

  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Leaky88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, sales assistant at Holiday Inn Virginia Beach - Norfolk, responded to this reviewResponded 22 August 2014

Dear Leaky88,
Thank you for your loyalty to our property and for taking the time to write a review. We are happy to hear that our staff takes care of you and makes you feel at home. And we appreciate you mentioning Laurie by name; she will be recognized because of your review. We look forward to your future stays with us.
Sincerely,
Michelle, Manager of Guest Satisfaction
Holiday Inn Virginia Beach Norfolk Hotel & Conference Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014 via mobile

Cindy the over night person at the front desk is a pearl very friendly and helpful even arriving late night we got a smile and courteous service she handled a room problem effectively and while she was checking in a customer who was less than cordial :-) and with a smile on her face will definitely be back again

Stayed: August 2014, travelled with friends
Thank fabtrav58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, sales assistant at Holiday Inn Virginia Beach - Norfolk, responded to this reviewResponded 19 August 2014

Dear Fabtrav58,
Thank you for staying with us and for writing about your stay. We are happy to hear that Cindy took care of you and we appreciate you mentioning her by name. Because of your review she will be recognized. We look forward to your next stay.
Sincerely,
Michelle, Manager of Guest Satisfaction
Holiday Inn Virginia Beach Norfolk Hotel & Conference Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

Initially we arrived our room and it had a funny odor coming out of the AC. Not sure what it was.
We went right back downstairs and they immediately gave us another room and apologized for the trouble they said maintenance would look into it. We moved our stuff into our new room. Our new room was very clean and modern. I loved the look of this hotel it was very modern and very upgraded.
The pool was nice although it can use a little upgrade. They had an indoor pool but was not in use. If it would have rained as schedule that week we would not have been able to use the pool. :(
Overall staff was very friendly and nice and polite. I would definitely stay again with our family.
P.S. The beds and pillow are so comfy I forgot we were in a hotel.

Room Tip: Hotel is quite large. If you have a family with small children, rooms closer to the pool are recommended for easier access.
  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Wanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

My organization had a conference and the people were pleasant. One employee in particular was very receptive.

Sheena made sure any issues were resolved to our satisfaction. Her greetings were warm and genuine, the epitome of customer service. Sheena and her colleagues should be recognized for their efforts.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank T S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, sales assistant at Holiday Inn Virginia Beach - Norfolk, responded to this reviewResponded 19 August 2014

Dear T S,
Thank you for staying with us and for writing a review. We are happy to hear that Sheena took care of you and made a great impression. We have an employee recognition program, and because of your review Sheen will be recognized. We hope you will come back and stay with us the next time you are in the area.
Sincerely,
Michelle, Manager of Guest Satisfaction
Holiday Inn Virginia Beach Norfolk Hotel & Conference Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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