Stayed here for 7 nights with a family of 5. This is a terrific hotel for families and our Double Oceanfront Suite was just as inviting as we remembered from our week long stay last year. The clean, friendly resort atmosphere with excellent access to a spotless beach is perfect for your family vacation. The breakfast buffet for the kids is excellent, the wait times are minimal, and the staff is exceptional.
Unfortunately the Lunch restaurant "The Square Whale" has gone way, way downhill. You really have to scratch your head as to why it's been let go so badly. Really so disappointing because I do love the hotel but an onsite restaurant is what completes the resort feeling:
1) Tables wiped with dirty clothes and food under your feet
2) Consistently out of many of the staples like lemonade, ice tea, chicken, etc. - every day!
3) Average food wait times were 45min+
4) Food preparation was uneven. We had two lunches where it looked like a 6 year old plated our food
5) Staff was also a hit an miss. Many were simply inexperienced, some friendly, some uncaring, but some were plain dismissive and rude. Many staff chatting with friends. I never saw a manager in the 6 times we went there. Never once.
4) We were double billed twice
Yes the kids ate for free but my wife and I still paid over $50 a meal. I should have made a complaint onsite but I am not one to make a scene. I guess I just hoped it would get better but it didn't.
I would normally give this family hotel a 5 on 5 - the hotel suites really are perfect!! It's too bad the on-site restaurant spoiled the mood more than once and makes it difficult to spend $400/ night. Please fix your restaurant before our trip in June 2014!
- Official Description (provided by the hotel):
- Splash into 250,000 gallons of fun, enjoy a movie in our movie theater and relax on your private balcony. Holiday Inn & Suites North Beach guestrooms feature mini-refrigerator and microwave, flatscreen TV, iPod stations and free Internet. Splish Splash Lagoon features an outdoor lazy river & two 12-foot waterslides. Float down indoor Lay-Z-Rivah or lounge in the sun by the outdoor pool. For entertainment, enjoy activities for toddlers to tweens in seasonal kids Splash Kamp. ... more less
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- Also Known As:
- Holiday Inn And Suites North Beach
- Holiday Inn & Suites North Beach Hotel Virginia Beach
- Holiday Inn Virginia Beach
- Virginia Beach Holiday Inn