Great gift from a family member!! :)
So this is a bit of a tough one to rate ....
On one hand, the customer service was impeccable at every turn. However if it were not for the amazing, over the top customer service we received - we would have to rate the hotel as just "average".
*** Maria - front desk: Once we found out they didn't offer room service, Maria began calling around to find out which restaurants nearby were open for service given it was only about 3pm when we checked in. She found a couple of them, and when we decided on one - she provided us with a $10 off gift certificate.
*** Brandon - maintenance/guest services: Not only did Brandon provide us with extra pillows & towels when we saw him in the hallway on the way to our room, but when my wife asked if there was a microwave in the room -- he responded with "your room actually doesn't have one, but I would be more than happy to get you one .... I'll grab you one in a few minutes & be right back with it". He followed through with the 1/2 hour and set up the microwave in the room. Hard to beat that level of service.
*** The view from the room was awesome. The balcony was a nice touch, and was set up so that the rooms to your left & right were walled off for privacy.
*** The bistro in the lobby has really EXCELLENT FOOD. You can order from the room, and the front-desk calls you when it's ready.
*** The toilet in the bathroom was (by far & away) the lowest to the floor my wife and I had ever seen. We are both fairly average height (5'6" & 5'11"), and found that to use this facility was frankly a bit ridiculous. In all seriousness, you would need to be well under 5' foot tall to comfortably use the toilet in the room we stayed in (RM 411). We probably should have taken a photo so that you could see for yourself. Kind of bizarre, really.
Maintenance issues .....
*** The heating/cooling unit in the room was quite loud. We opted to stay in the room because we were already unpacked, but we were offered another room when we told the front-desk about it. Upon our departure, we were told maintenance would be fixing it.
*** The part of the shower you pull down to route the water from the tub to the shower head only partially did it's job -- so that only (roughly) 1/2 of the water pressure came out of the shower-head .... with the rest of the water ending up down the drain. As with the heating/cooling unit; it's likely something that is has since been fixed.
Conclusion: In spite of the few hiccups, the customer service was so solid that we wouldn't hesitate here again.
- Official Description (provided by the hotel):
- If you’re looking for hotels in Virginia Beach, VA, you'll love the spectacular views and location of our Courtyard Virginia Beach Oceanfront South. Our hotel is located along the Virginia Beach boardwalk in the heart of this beachfront resort, minutes from Oceana Naval Air Station and Dam Neck. All of our spacious rooms and suites feature private, furnished balconies with ocean views, comfortable bedding, and complimentary high-speed Internet access. Our Virginia Beach oceanfront hotel also offers one-bedroom suites and Jacuzzi rooms. Drop by our oceanfront cafe for a wonderful breakfast, lunch, or dinner. Enjoy great local events like the Rock n Roll Half Marathon, Boardwalk Art Show, and Neptune Festival. Visit the nearby Virginia Beach Convention Center. Unwind in our indoor pool, whirlpool, or fitness room. If you're planning an event or business retreat, let us know - our largest space hosts up to 60. Few hotels in Virginia Beach, VA can match our great location, so make a reservation today! ... more less
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- Also Known As:
- Courtyard By Marriott Virginia Beach Oceanfront / South Hotel Virginia Beach
- Courtyard Virginia Beach Oceanfront
- Virginia Beach Courtyard
- Virginia Beach Marriott