Everything was as expected for a 2.5 star hotel. However, some pretty basic things were not good and should be expected from any hotel. First when we checked in, our room had been cleaned but there was nothing for the coffee pot in the room (no coffee or cups etc) and there was food in the microwave, fridge, and freezer. Not the end of the world but it was something that should have been taken care of before our arrival. Second, the door handle to the bathroom was not working properly. It was very difficult to open, something was obviously wrong with the lock. It wasn't worth complaining to since they would have just had us switch room and we have a 2.5 yr old and 10 month old and had settled in. But this was very difficult with a potty training toddler! Our second day, the room was "cleaned". House keeping made one of two beds. The second bed was the bed that was dirty from my 2.5 year old and the sheets weren't changed and the bed was not made. Once again, nothing for the coffee pot. We didn't received any coffee items until our last day of stay when I had asked for a new set of sheets since they still hadn't changed my son's bed sheets and they gave us everything they would to reset the room. Upon checkout, the woman at the front desk asked about our stay, I told her everything listed above. She didn't apologize. She argued with me that my husband didn't know how to make coffee since he tried to make some once we had the coffee but the tray for the coffee grounds, the filter, was missing. She made a list and that was it. I walked out aggravated but thankfully I booked my trip through hotwire.com so despite the lack of attention, it was a decent stay. The room was clean, beds were comfy, a/c worked, and we were close to the beach. We didn't spend a ton of time in the hotel but when we did we took advantage of the new HD tv's in each room and hooked our laptop up so our children could watch their shows on Netflix. Overall, I rate this a 3/5 because the hotel was good, however the service of housekeeping and the front desk wasn't that great.
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- Also Known As:
- La Quinta Inn & Suites Virginia Beach Hotel Virginia Beach
- La Quinta Inn And Suites Virginia Beach
- La Quinta Virginia Beach
- Virginia Beach La Quinta