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“NICE PLACE” 4 of 5 bubbles
Review of The Founders Inn and Spa

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The Founders Inn and Spa
Ranked #11 of 109 Hotels in Virginia Beach
Certificate of Excellence
Rockwall, Texas
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“NICE PLACE”
4 of 5 bubbles Reviewed 29 June 2014

The room needed updating and was lacking a microwave. Had a small coffee maker and fridge was small. Ice machine nearby was broken so had to go down the hall for ice. The landscaping, gardens and buildings were beautiful!! Not too far to travel to the beach ,,. It was a great experience !!

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank s0phia2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FoundersInn, General Manager at The Founders Inn and Spa, responded to this review, 1 July 2014
Dear S0phia2014,

I am glad to hear that you enjoyed your stay! It is our goal to help every guest have a great experience with us. While there are microwaves on the first floor of our guest lodges for guests to use, you are certainly welcome to place a request for one in your room; they are subject to availability. Upon making your next reservation, inform the Reservations Agent of your preference. We are currently in the process of making updates throughout the hotel including new fitness equipment and upgraded bathrooms. I hope that you will join us again soon to enjoy these improvements.

Best regards,
Sascha Hemmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,052 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
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English first
Cardiff, Wales, United Kingdom
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

We stayed at The Founders Inn and Spa for 4 nights. The room was very clean and facilities very good i.e. ice available and vending machines in the block should you require them. The Hunters bar served good food and had a pool table and televisions if you wanted to watch sport. The Chef Darren served up a fabulous vegitarian meal for my son's girlfriend and did exactly what she wanted, he was terrific. My only gripe would be that the Swan Terrace restaurant was not open most evenings and as the hotel was a bit out of the way you had to drive to a restaurant but when it was open the food was superb. All the staff were very attentive and friendly, Would very much recommend it if you were only staying a couple of nights.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FoundersInn, General Manager at The Founders Inn and Spa, responded to this review, 1 July 2014
Dear Karen W,

Thank you for taking the time to let us know of your experience at The Founders Inn & Spa. We offer a wide variety of amenities, like the Hunt Room and Swan Terrace Grill restaurants, as you noted in your review. The Swan Terrace is open every day for breakfast and lunch (Brunch on Sundays) and is open Tuesday-Saturday for dinner. I apologize that you were not able to enjoy dinner as often while you stayed with us. I am happy to hear that Chef Darren was able to accommodate the dining requests of your party members. We strive to provide personalized service for every guest. Please join us again soon!

Best regards,
Sascha Hemmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 28 June 2014 via mobile

The good: beautiful propert in and out, felt like I was aboard the Titanic or something (a good thing). Great for couples. Far away from the mess of the boardwalk but only minutes away by car and is right by the freeway. Courteous staff. Very clean rooms, hallways etc. no smoking in any room.

The bad: not much really. Far from the beach but they do offer a shuttle bus. Decor is very old luxury, if you need modern this is not your place. Room was on the small side. Small weird stain on the comforter but maid apologized and changed it immediately.

All things considered, it was a great experience.

Stayed June 2014, travelled as a couple
Helpful?
Thank Anibal R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FoundersInn, General Manager at The Founders Inn and Spa, responded to this review, 1 July 2014
Dear SanJuanSky,

Thank you for your review; you described the property so eloquently. We are centrally located to most attractions in and around Virginia Beach, making us a great stop during your travels. Please accept my sincerest apologies for the cleanliness issue you encountered. I am glad it was quickly resolved for you, but I thank you for letting us know so we can avoid repeat occurrences. I hope that you will join us again soon for more great summer activities and our upcoming holiday events, like Thanksgiving Brunch and Grand Illumination.

Best regards,
Sascha Hemmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delmont, Pa.
Level Contributor
76 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 24 June 2014 via mobile

I had read reviews and some were not very good. My husband and I have traveled a lot and I do refer to trip advisor for other travelers input. I was somewhat hesitant , but the inn had a great summer promotion so we booked a three night stay. Our first impression was how lovely the gardens were and so well maintained. The employee at the front desk was so professional and personable. She noted my request for a quiet room and a firm bed. She also informed us she was giving us a room with a newly renovated bathroom. The room is a little dated, but it was very clean and the new bathroom was very nice. It had a great large shower with a super shower head. I loved having a room safe also. The breakfast buffet that came with our room was very good. It is served in the main dining room which is lovely. The selection of breakfast foods was nice and they will make you an omelet if you wish. The outdoor pool was very nice and we noted the staff checking the PH of the water often. We didn't use the indoor pool or jacuzzi, but it looked very nice. I would highly recommend Founder's . Also every employee we met was courteous and very respectful . They had a buffet and a live group on Tuesday. We weren't able to attend the buffet, but the jazz group was great!!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Conniedelmont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FoundersInn, General Manager at The Founders Inn and Spa, responded to this review, 25 June 2014
Dear Conniedelmont,

Thank you for taking the time to write a detailed review on your recent stay. I am glad to hear that you had an enjoyable visit and were able to experience our updated bathrooms. We offer great amenities like the spa, indoor and seasonal outdoor pools, and the award-winning Swan Terrace Grill. There's something for everyone to enjoy. I hope to see you again soon! If you are able to join us again during the summer months, I do hope you will join us to experience the delicious food options at Tuesdays on the Terrace.

Best regards,
Sascha Hemmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 24 June 2014

Rooms seemed small and not very decorative. Mattresses were so soft ( old) that when u sat on them, top almost touched bottom. Linens were nice, so were pillows and mattress overlay. Fridge VERY small, large tv, small coffee pot and microwave in hallway where ice was. Requested one and got it promptly. Light burned out in front of closet, replaced quickly but looked up and saw really dirty filter. Came right back and replaced it too. Indoor heated salt water pool was nice. Hot tub was Extremely small, only seated 3 but was nice and hot but had sand (?) in it. Gym was good with lots of machines. Outdoor pool was large and way better than expected. Was told this was a 4 star hotel, but definitely a 3 star.

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kywomansnowskier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FoundersInn, General Manager at The Founders Inn and Spa, responded to this review, 25 June 2014
Dear Kywomansnowskier,

Thank you for letting us know of your recent experience at the Founders Inn & Spa. I am glad you enjoyed the outdoor pool and gym during your stay. I was disappointed to hear of your experience with the guest room mattress. We do offer rooms with firmer mattresses. I recommend contacting the Reservations Department (757.366.5700) to confirm your preference and they will be happy to notate your preference for your next stay. I hope that you will join us again soon to enjoy great updates, like bathroom renovations and new fitness equipment.

Best regards,
Sascha Hemmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartford, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 June 2014

I was recently in Virginia and visited the Founder's Inn and Spa for a massage, manicure and pedicure. The Flowering Almond Spa was amazing!!!

Before my services, I mentioned that I had recently changed to a shellac polish and asked if they carried that particular polish. They did not have that brand, but because I anticipated this might happen, I brought my own with me! I met Noriko who would do the manicure. Noriko was familiar with shellac polish and wasn't sure if they had the proper light to cure the polish. She said that while I had my massage she would test it to be sure.

Then I met Julia. Wow, she gave one of the best massages I have ever had! I was so relaxed.

After the massage I was escorted to the Conservatory before my next services. This room is so beautiful. It does not have the feel of a cold impersonal spa, but rather reminiscent of a graceful southern parlor. There were lovely decanters with water with orange slices. I was also offered a glass of champagne, which I accepted. It was a wonderful way to move from one service to another.

Next I was greeted again by Noriko. She tried the shellac polish with the light and it worked!! She was so delightful!!! I felt like I had known her for a long time. If I lived in Virginia, I would make this Spa a regular treat!!! I highly recommend this Spa to compliment your stay!!!

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank sonlovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FoundersInn, Manager at The Founders Inn and Spa, responded to this review, 25 June 2014
Dear sonlovers,
Thank you for your lovely review! We are so pleased that you enjoyed your visit to the spa! Your kind remarks about our conservatory are very much appreciated and the comparison to a "graceful southern parlor" is simply wonderful! I will pass on your compliments to Noriko and Julia!
Sincerely,
Pennie Watson
Director of Spa and Fitness
The Founders Inn and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cotati, California, United States
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 23 June 2014 via mobile

We booked 4 days from a online booking site. We received email confirmations showing all dates were correct. On the day we were to arrive our flight was delayed. I call hotel before our flight took off to tell them that we are coming but won't arrive till 11:30. She took our name and I also asked for a quiet room if possible. Well we get there only to be told that they were completely sold out and the dates they show in their system was not for a week later. The front desk lady said she can put us in a different hotel for the night. After arguing finally another lady came out and was able to give us a room that was reserved for someone else that had not yet arrived (Guilt guilt!). Supposedly the woman i spoke with on the phone was just a operator. I was ticked. So my advice if you book online is to call the hotel and make sure they confirm that your reservations are actually for the date that you booked. Take names on who you spoke with.

Overall the room was nice but bathroom and carpet needed updating. Room was located right next to stairwell and you can hear doors opening, talking and clunking up and down stairs. The gym and the grounds are beautiful. The front doorman is awesome. Cute older guy that was very helpful. Was about 20 from NAS Oceana. The same to Virginia Beach.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FoundersInn, General Manager at The Founders Inn and Spa, responded to this review, 25 June 2014
Dear Jennifer G,

Please accept my sincerest apologies for the inconveniences you experienced during your stay. This is certainly not our standard. We strive to make the reservation-arrival process easy and efficient and I am disappointed that this is not what you experienced. Thank you for letting us know so that we may work towards even better service and processes.

We are excited for the hotel updates currently in process. A large majority of the guest bathrooms are being updated to offer a luxurious and relaxed experience. I hope that you will stay with us again the next time you are in the area so that we may prove our standards to you and so that you can enjoy the great hotel updates.

Best regards,
Sascha Hemmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Founders Inn and Spa

Property: The Founders Inn and Spa
Address: 5641 Indian River Rd, Virginia Beach, VA 23464-5247
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in Virginia Beach
#18 Business Hotel in Virginia Beach
#23 Romantic Hotel in Virginia Beach
#23 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Founders Inn and Spa 4*
Number of rooms: 240
Official Description (provided by the hotel):
The timeless Founders Inn and Spa is a Virginia Beach resort that pampers guests with the comforts of home, concierge attention and hi-tech conveniences. Select guest rooms with fireplaces and views of the serene lake and lovely Colonial garden are especially unforgettable. The Founders Inn and Spa features a wealth of excellent amenities and guest services including comfortable rooms and suite accommodations, in-house restaurants, a spa and fitness center, a shuttle service, pet-friendly rooms, complimentary wi-fi, a business center, special event spaces and meeting venues, to name a few. Whether it is a business stay, a family vacation, or a life event, we are looking forward to a chance to serve you at The Founders Inn and Spa near Norfolk, Virgnia. ... more   less 
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Also Known As:
The Founders Hotel Virginia Beach
Founders Hotel Virginia Beach

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