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“Poor customer service”
Review of Cavalier Hotel

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Cavalier Hotel
Ranked #85 of 109 Hotels in Virginia Beach
Pinehurst, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Poor customer service”
Reviewed 16 October 2013

We were scheduled to come to VA beach for my daughter's soccer tournament. This was one of the hotels that was on the list for teams to choose from. When the tournament was cancelled three days before due to rain, The Cavalier refused to refund our deposit, insisting we pay one full night. I am sure I will visit VA Beach someday, but I am doubly sure I will never stay at the Cavalier Hotel.

Room Tip: Poor customer relations!
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  • Stayed October 2013, travelled with family
    • Service
Helpful?
3 Thank MoHo111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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84 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
herndon
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 October 2013

We really enjoyed the beach front suite in here. Trip advisor showed us the right hotel for our vacation trip in Virginia Beach.
The room has two balconies and we were two families. Its the right hotel for us with the ocean front room. I still cant forget the wonderful experience that we had.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mahesh a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 October 2013

Got a great deal online for mid-week. Oceanfront room - room was a bit small but the beds were good. Beach and ocean were fantastic. Hotel had chairs and umbrellas for guests. Parking was no problem. We ate lunch and breakfast at the restaurant. It was great - had a club sandwich - tasted like the way they used to, bacon was crispy, turkey was good (not the deli processed tasting like ham stuff). Got take-out breakfast - eggs & bacon were perfect. Front desk could not have been nicer or more helpful. They gave us a late check-out and one of the housekeeping staff even filled up my small cooler for me as I was loading my car. I wish I could have stayed longer.

Room Tip: Oceanfront rooms are best. North view rooms are over the pool.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank canespe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvan Beach, New York
Level Contributor
114 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 8 October 2013

The hotel is located on the northern side of the beach and is not near anything that is within walking distance. The boardwalk starts about 4 blocks away. There is limited parking spaces and the valet service is basically non-existence. Anytime we pulled in, no one was around to park the car. Not all the rooms are oceanfront. The staff is not helpful or friendly. The chairs at the pool were dirty. There is no complimentary breakfast, but there is a coffee maker in the room. We never knew there was a restaurant until the day we were checking out and saw the door open. The room was clean and the bed was comfortable. The pillows are very hard.

Room Tip: Higher floors have better views of the ocean.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gerri624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 October 2013

Had a most excellent stay on a hot October weekend. Great staff--working very hard despite the uncertain future of the property. VERY CLEAN room. Nice firm bed. Hotel is 1 block from Pacifica, 3 blocks from Taste and 8 blocks from Starbucks making it the PERFECT Va Beach location. We prefer the quiet residential area surrounding the hotel. I hope they stay open in 2014 so we can come back!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bootsrmade4wkn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 October 2013

Great views,but this place is definitely showing its age. It is a shame that previous management did not maintain it. The tear down of the beach front property cannot happen soon enough. The service was adequate, but several staff members were clueless. Restaurant is a joke. Go somewhere nearby to eat your meals. Parking is a big challenge and can be frustrating during the weekend when busier.

Room Tip: Ask for a room that had already been renovated prior to the sale of the property. Even though not m...
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gracie92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocky River, Ohio
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 October 2013

Great beachfront location. Sadly, the property is in transition and under new ownersip. Staffing is inadequate and a number of rooms are not habitable. Restaurant and banquet service woeful; the few employees on staff are overwhelmed.

Room Tip: 10th floor and above seemed to have decent rooms.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank William896
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cavalier Hotel

Property: Cavalier Hotel
Address: 4200 Atlantic Ave, Oceanfront, Virginia Beach, VA 23451-2608
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Virginia Beach
#7 Top resorts Hotel in Virginia Beach
#47 On the Beach Hotel in Virginia Beach
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Cavalier Hotel 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Cavalier Resort Virginia Beach
Cavalier Hotel Virginia Beach
Virginia Beach Cavalier Hotel Resort

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