I went online to look for hotel room in Virginia Beach. I called the phone # listed online and ended up with EXPEDIA. I have never used EXPEDIA before and WILL NEVER DO IT AGAIN!!! I repeated many many times to the rep. I wanted an Ocean view room. I had the rep. repeat back to me many many times what I was looking for and he was correct. I was told by the rep from EXPEDIA I would get a e-mail confirming my reservation in 10 mins. I waited 2 hrs, I rec'd his other e-mails,but not my confirmation. I called Best Western Plus and found out why I didn't get my e-mail. The EXPEDIA rep.never processed my request correctly. He put me in for a non-ocean view room. I became angry, EXPEDIA kept me on the phone over 45 mins,only to lie to me NOT HAPPY. Thanks to the manager at the Best Western Plus,I explain to her what happened and how felt, she helped me get the room I wanted. It then took another 3 phone calls to EXPEDIA to cancell my reservation with them because the reps I spoke to could not understand English. DO NOT USE EXPEDIA. I will go back to old school and call the hotels when I need a place to stay. This is a good example bring the work force to the USA people. I will do a review on this hotel,but if they treat me the same they helped me with my reservation, I am sure I am going to enjoy my stay.
- Official Description (provided by the hotel):
- The BEST WESTERN PLUS at the Oceanfront offers several types of accommodations to choose from. Our non-smoking hotel has stunning views from the private balconies of our oceanfront rooms overlooking the boardwalk. Easy beach access is also available from our adjacent non-oceanfront room location across the street which features double-size beds as well as eight two-room suites with one queen bed. All rooms include microwaves, refrigerators, coffee makers and complimentary wireless internet service for your added convenience. Complimentary breakfast is also included in as well! Please note: One parking space is available per reserved room. We hope you will come and experience a wonderful vacation with us soon. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Oceanfront Virginia Beach Hotel Virginia Beach
- Best Western Virginia Beach
- Virginia Beach Best Western