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“Excellent, Top Quality Service” 5 of 5 bubbles
Review of Ocean Key Resort

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Ocean Key Resort
Ranked #32 of 109 Hotels in Virginia Beach
Jacksonville, Florida
1 review
“Excellent, Top Quality Service”
5 of 5 bubbles Reviewed 14 March 2011

Myself and a colleague recently traveled to the VA Beach area for a buisness trip which lasted for 30 plus days. After staying at a different hotel for several days and realizing we had to find a new home for the next month, we spent a few hours traveling to multiple hotels/resorts along the strip. I have to say that I found the entire staff at VSA Ocean Key to be extremely helpful but would like to especially commend Miss Joanne and Miss Cristina of the front desk as they were always professional, friendly and willing to assist with any problems we encountered during our stay, whether I needed a second or third room key made out that day or forgot my uniforms in the dryer and needed the laundry room opened at some ungodly time of night. Even after our trip was over, we called the front desk to request reciepts for our stay which Miss Cristina personally saw that they were emailed to us both in a timely manner. I would recommend VSA to all of my colleagues traveling to the area and will continue to seek out VSA resorts on future buisness trips as well as vacations, especially if the entire staff is as accomodating as the professionals at Ocean Key. Thank you for an excellent stay away from home.

  • Stayed February 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BentleyRD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLewisRM, Manager at Ocean Key Resort, responded to this review, 12 April 2011
Thank you for taking the time to let us know we provided you with a great vacation experience at the Ocean Key Resort and for especially acknowledging Joanne and Christina. We appreciate your feedback and hope to see you soon.

Rob Lewis
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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418 reviews from our community

Traveller rating
    237
    99
    48
    18
    16
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Towson
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 2 March 2011

We recent had the pleasure of staying at the facility. The staff were very accommodating and friendly.
we requested a handicap unit which met our needs.
The unit was clean and nicely furnished.
We had a wonderful week thanks to all the staff.

  • Stayed October 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank couponqueen5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLewisRM, Manager at Ocean Key Resort, responded to this review, 8 March 2011
Thank you for taking the time to let us know we provided you with a great vacation experience at the Ocean Key Resort. We appreciate your feedback.

Rob Lewis
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
1 review
5 of 5 bubbles Reviewed 18 February 2011

My husband and I recently stayed at Ocean Key Resort in Virginia Beach with my inlaws and our toddler. The room was a newly renovated suite with a full kitchen, flat screen tvs in the living room and bedrooms, and some of the most comfortable bedding ever. Every room in the resort had been completely renovated and the staff are all very friendly and seem to be proud to work for the company. Our son loved playing in the Activities area and my mother-in-law raved about the massage from the resort masseuse.
We would highly recommend this resort to anyone looking for lodging in Virginia Beach. We'll definitely visit again!

  • Stayed February 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ShanKane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLewisRM, Manager at Ocean Key Resort, responded to this review, 8 March 2011
Thank you for taking the time to let us know that you enjoyed your vacation with the Ocean Key Resort. I appreciate your comments and we are looking forward to seeing you and your family again.

Rob Lewis
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
1 review
5 of 5 bubbles Reviewed 9 February 2011

To start, the staff was exceptional. They ALL went above and beyond regular duties to make sure our stay was as much and more than we expected. The room was immediately off the beach with a great view of the ocean. The hotel was also very clean and any amenity that could have been needed was offered if it wasn't already provided in the room. Would diffidently be back again!

  • Stayed January 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank carrieannp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLewisRM, Manager at Ocean Key Resort, responded to this review, 8 March 2011
Thank you for letting the staff at the Ocean Key Resort help you in celebrating your birthday. We look forward to your next visit with us.

Rob Lewis
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 7 January 2011

This was a terrible experience from the staff to the bosses. Everyone who is expecting
a great stay===BEWARE+++++. Nothing good to say. Would not at all recommend!!!!!!
There is a much better choice with better everything and that is The Atrium in Virginia
Beach, VA.

  • Stayed November 2010, travelled with friends
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank techampion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mcolsonvsaok, Manager at Ocean Key Resort, responded to this review, 13 January 2011
I apologize that your experience during your vacation did not meet your expectations. I have been unsuccessful in reaching you to better explain why you were denied seating for a resort preview dinner that you had not RSVP'd to attend. I sincerely hope that you will participate in future opportunities and that you confirm your attendance in advance so that the resort team can plan appropriately.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olmsted Falls, Ohio
1 review
4 of 5 bubbles Reviewed 14 December 2010

After reading several reviews we were not sure what to expect from this resort. However upon our arrival we were quite surprised. The staff was extremely helpful, knowledgeable and accommodating. They went above and beyond to make our stay as enjoyable as possible. Since this was our first time in Virginia Beach they helped us plan our tours of this wonderful area - Williamsburg, Jamestown, Yorktown, Aquarium, the Zoo just to name a few. There are so many good restaurants in the surrounding area. We did not cook as much as we normally would when on vacation. The kitchen was smaller than we were used to but sufficed our needs. It had all the necessary amenities. The rooms were exceptionally clean. We had a 2-bedroom with the 2nd room off the living room. It was well designed and nicely decorated. We were so impressed with the staff and this area especially the front desk and the activities director who went out of there way to cater to all our needs. We are planning to return next year. As a side note the restaurant - Roma's connected to the main lobby is well worth checking out - convenient, good food, good prices.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tantelilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mcolsonvsaok, Manager at Ocean Key Resort, responded to this review, 28 December 2010
Thank you for taking the time to provide us feedback on your first vacation with the Ocean Key Resort. We appreciate your business and look forward to seeing you again next year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burtonsville, Maryland
1 review
4 of 5 bubbles Reviewed 1 November 2010

This was a timeshare week and I was very very pleased with my stay and the weather was definitely on my side. I am very pleased with the renovations and the new owners have definitely made some very positive differences. The staff was very helpful and friendly and any request were quickly responded too. I did have to request wash cloths since there were only 2 but six towels. The unit was furnished with everything I need to cook or eat with. Television in both the bedroom and living room was great. I do wish the spa and pool were not on the lobby level. The convenience of walking distance to the beach and restaurants was great. This is off season so the trolley bus is not operating, but taxes are easy to get. It was a fantastic week! I can't wait to return and hope the new owners will continue to operate with such class and professionalism.

  • Stayed October 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank djlong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mcolsonvsaok, Manager at Ocean Key Resort, responded to this review, 2 November 2010
We appreciate your positive feedback on the improvements and service at the Ocean Key Resort. Thank you for your continued timeshare ownership with us and we look forward to your next vacation in Virginia Beach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ocean Key Resort

Property: Ocean Key Resort
Address: 424 Atlantic Avenue, Virginia Beach, VA 23451
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Virginia Beach
#7 Romantic Hotel in Virginia Beach
#21 Business Hotel in Virginia Beach
#23 On the Beach Hotel in Virginia Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ocean Key Resort 3*
Number of rooms: 142
Official Description (provided by the hotel):
Staying at a VSA Resort gives you all the comforts of home without having to mow the lawn, do the dishes, or fold the laundry. We love having fun with our guests and strive to give each person–big and small, young and young at heart–the best vacation memories possible.The Ocean Key Resort is located at the serene south end of Virginia Beach, the 142 unit smoke-free resort offers a family-oriented atmosphere with beach accents and soft colors. All vacation units are two-room suites with kitchenettes.On site amenities include:• 24 hour front desk service• Daily activities for all ages• Indoor Pool• Indoor Jacuzzi• Fitness Center• Activities Center & Gaming Room• Party Deck & Sun Patio• On-site parking• Complimentary guest laundry facilities• Complimentary wireless internet access• Complimentary tanning • Harris Teeter on-line shopping & grocery deliveryUnit amenities include:• King size pillow-top mattress• Queen size sleeper sofa• Kitchenettes with smooth top burners, convection/microwave oven, dishware, cookware, glassware and utensils• Full size refrigerator• Dishwasher• 2 flat screen televisions ... more   less 
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Also Known As:
Ocean Key Hotel Virginia Beach
Ocean Key Virginia Beach
Ocean Key Resort Virginia Beach Virginia
Ocean Key Resort Va Beach

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