We had gone down to VA beach to surprise my sister for her wedding!! I found a great deal online on a room, but I had to do a timeshare presentation. Which was fine! I am in the market to buy a timeshare anyways, so this was a win win situation! BUT when we arrived and checked in everything was fine. The next morning when I went down to do the presentation, I was told that I couldnt do it because my live in boyfriend was not with me? I was NEVER advised that he had to be with me. To me, it seemed like a scam. They wanted to charge me full rate for the 3 nights. At this point, the staff was very rude, and we left and put our money to better use at a resort with kind and well trained staff. Bill Mitchell, the hotel manager was very kind and helped out alot. I would just suggest that the staff get re educated. I don't like being lied to, let alone right to my face with a bad attitude. It was not very good customer service. I have very good friend that are bussiness owners and when I told them about this, they were amazed! The point is, I was told one thing on the phone and told another when I arrived. Is that how they get you there? We will never know!! This was a lesson very well learned!!
- Official Description (provided by the hotel):
- Staying at a VSA Resort gives you all the comforts of home without having to mow the lawn, do the dishes, or fold the laundry. We love having fun with our guests and strive to give each person–big and small, young and young at heart–the best vacation memories possible.The Ocean Key Resort is located at the serene south end of Virginia Beach, the 142 unit smoke-free resort offers a family-oriented atmosphere with beach accents and soft colors. All vacation units are two-room suites with kitchenettes.On site amenities include:• 24 hour front desk service• Daily activities for all ages• Indoor Pool• Indoor Jacuzzi• Fitness Center• Activities Center & Gaming Room• Party Deck & Sun Patio• On-site parking• Complimentary guest laundry facilities• Complimentary wireless internet access• Complimentary tanning • Harris Teeter on-line shopping & grocery deliveryUnit amenities include:• King size pillow-top mattress• Queen size sleeper sofa• Kitchenettes with smooth top burners, convection/microwave oven, dishware, cookware, glassware and utensils• Full size refrigerator• Dishwasher• 2 flat screen televisions ... more less
- Reservation Options:
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- Also Known As:
- Ocean Key Hotel Virginia Beach
- Ocean Key Virginia Beach
- Ocean Key Resort Virginia Beach Virginia
- Ocean Key Resort Va Beach