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“Amazing Service, Great Value, Clean but older hotel”

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Four Points by Sheraton Virginia Beach Oceanfront
Ranked #20 of 109 Hotels in Virginia Beach
Certificate of Excellence
GreenLeadersSilver level
Charlottesville, Virginia
Level Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Amazing Service, Great Value, Clean but older hotel”
Reviewed 15 May 2014

Really had a great time at the Surfside Oceanfront. The property has a great location and an amazing staff. The quality of the staff is exceptional from top to bottom. The hotel itself is a bit older and quirky - elevator doors open both directions, small extra stair cases between some floors for no apparent reason - but very clean and well maintained.
The lobby has both coffee (pretty standard) and juice (a huge benefit) available 24x7.
Great value and unique experience make for a great stay. Highly recommended.

Room Tip: Suites add a lot of space. Being away from the elevator is a plus due to the traffic noise (true at...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 227GregS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meseret M, Guest Services at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review, 1 June 2014
Thank you for an awesome review about our staff and the hotel! Our staff exceeds in customer service and we do appreciate you recognizing that! We are happy to hear you enjoyed your stay!
Come back and see us again next year!

Dannielle Q-Guest Services
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652 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
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English first
Ruckersville, Virginia
1 review
Reviewed 13 May 2014

Bed and room was very comfortable, clean. The staff were always smiling asking if there was anything they could do for us. The waffle maker at the breakfast bar was a big hit and the coffee was very good.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay P, Director of Sales at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review, 14 May 2014
Thank you for selecting Surfside Oceanfront Inn and Suites for your family trip. We are glad you enjoyed the breakfast and found our staff accommodating. We would like to welcome you back on your next visit to Virginia Beach.
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Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 May 2014

MCC enjoyed their stay at the Surfside Inn during the 2014 Cheer and dance US Finals...Very friendly, helpful staff, breakfast was fair. The basic items for a free breakfast and enough was set out. The rooms are nice sizes but the powder area is small, therefore getting in and out the bathroom while someone is using the powder area could be a bit tight. Other then that the location was great, we walked to everything. Parking was good. Perfect ocean view!

Room Tip: Power area is a bit tight.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank litnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay P, Director of Sales at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review, 6 May 2014
It is always a pleasure having the US Finals Cheer and Dance at our hotel. We are glad you enjoyed your visit and will be thrilled to have you back next year.
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Warsaw, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2014

Staff was extremely friendly & helpful. Very clean rooms. Pool was exceptionally well kept & clean. Great view of the beach. Overall experience was AWESOME!! Highly recommend staying here! The kids had a ball. We were close to plenty of stores, in the middle of a few restaurants & across the street from a ice cream shop for the kids,

Room Tip: Oceanfront room were quiet & beautiful.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay P, Director of Sales at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review, 25 April 2014
Thank you for your marvelous review. We are glad you enjoyed the pool and beautiful view of the beach. It was our pleasure to ensure that your stay was enjoyable. We hope to see you again when vacationing in Virginia Beach.
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Leesburg, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 April 2014

Pros -
OCEAN VIEW, I got a suite and there was a balcony in the main area and a little sitting area in the bedroom both with fabulous full-on views. The view is 5 stars!
FRIENDLY STAFF: The desk employees, maintenance, and housekeeping were all very, very nice.
CLEAN ROOMS/BATHROOMS: Cleanliness goes a long way with me, so I was very happy regarding their standards.
HEATED POOL: This was a great option for a Spring getaway.

Cons -
BREAKFAST: It wasn't great. I was expecting more fresh/healthy options. There were sugary cereals, waffles out of a can, lots of donuts/pastries, hard-boiled eggs that didn't seem fresh. They had packets of oatmeal but when I asked what to heat them up in they pointed to styrofoam bowls. I guess they didn't get that memo on that one. The other thing is that you have to remember to bring your breakfast tickets down. They have people on guard to take your tickets and make sure you aren't a freeloader. Like I said, all the staff was super nice, but this just felt yucky.
AREA: What also felt a little yucky was the area. I think if I could afford it, I would choose to stay on the other side of the boardwalk. This hotel is near the carnival. There was a heavy police presence on the weekend. I saw one man being arrested. Again, just kind of felt yucky.
LITTLE THINGS: There were a bunch of little things that just made it not feel great. They required full payment upon arrival, which made me think they have a problem with people taking off on them…again, just feels yucky. The fridge opened to the wall and we had to squeeze our bodies in between the couch and fridge just to open it. There weren't many places to hang towels, we had to pay for the parking garage and overflow parking for our cars (not much though)

Overall, if you want an ocean view at a clean hotel with friendly staff and don't care that much about it being a little outdated or any of the other little things I mentioned, you could have a great stay here.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JenniferJune77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay P, Director of Sales at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review, 21 April 2014
I am glad you enjoyed the view from your suite and found our staff friendly and accommodating during your stay. Your satisfaction is very important to us and your constructive comments regarding other issues are appreciated.
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Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 April 2014

Keep in mind they were renovating this hotel in April 2014, so any of the later bad reviews have more than likely been fixed. We could tell the rooms had a makeover, new beds/furniture. New paint, even in staircase. Beautiful views of the ocean for a very decent price!!!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kari S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay P, Director of Sales at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review, 18 April 2014
Thank you for taking the time to write your review. We are glad that you enjoyed the beautiful view of the ocean from your room. We hope to see you again when in Virginia Beach.
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Elizabeth City, NC
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 14 April 2014

I booked this trip on a last minute decision. They had a room available and we checked in the next day. We were celebrating our 18th wedding anniversary and wanted a nice, clean, quiet room facing the ocean. This room was PERFECT!! The bed was super comfortable, the room/bathroom was very clean, the view of the ocean was breathtaking. We were on the 7th floor. We checked out the indoor pool on the 5th floor it was super nice but we didn't use it. The staff was extremely friendly, helpful and professional. I ran into many staff members in elevators, lobby or hallways, they always would speak and wish me a nice day. The morning breakfast was nice, just wish we could have taken it back to our room to enjoy privately. There is a rule of not taking the food out of the breakfast area. There is a convenience store in the hotel as well. The hotel is located between 12th & 13th street so everything is perfect distance for walking. We walked down to 5th street to Waterman's for dinner, what a nice walk it was. I do think the elevators were a bit slow. We weren't in a big hurry so it wasn't really an issue for us. Out of all the hotels at the Virginia Beach Oceanfront I would highly recommend this one. It was exactly what we were looking for!! Looking for a hotel that is reasonably priced, with amenities and clean is difficult. Staying at Surfside has stopped the search for us, we will ALWAYS stay here! Thank you to the amazing staff and hotel for making my 18th anniversary over the top perfect!!

Room Tip: The higher the room, the better the view. 5th floor is the pool floor, keep that in mind when booki...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KeKeinNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay P, Director of Sales at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review, 18 April 2014
Thank you for selecting our hotel for your 18th Anniversary. I would like to personally wish you a belated Happy Anniversary. It was our pleasure to provide you with excellent customer service during your stay in the hotel. We will be happy to welcome you once again when you visit us.
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Additional Information about Four Points by Sheraton Virginia Beach Oceanfront

Property: Four Points by Sheraton Virginia Beach Oceanfront
Address: 1211 Atlantic Ave, Virginia Beach, VA 23451-3539 (Formerly Surfside Oceanfront Inn & Suites)
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Virginia Beach
#7 Family Hotel in Virginia Beach
#11 Romantic Hotel in Virginia Beach
#14 On the Beach Hotel in Virginia Beach
#24 Business Hotel in Virginia Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points by Sheraton Virginia Beach Oceanfront 3*
Number of rooms: 99
Official Description (provided by the hotel):
Welcome, home to the longest pleasure beach on the planet, Four Points By Sheraton Virginia Beach Oceanfront helps you make the most everything this vibrant city has to offer. all rooms feature a magnificent view of the Atlantic Ocean with a private balcony. ... more   less 
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Also Known As:
Surfside Oceanfront Inn And Suites
Surfside Oceanfront Hotel Virginia Beach
Surfside Hotel Virginia Beach
Surfside Virginia Beach

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