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“Hotel Staff Rating”

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Best Western Plus Sandcastle Beachfront Hotel
Ranked #4 of 109 Hotels in Virginia Beach
Certificate of Excellence
Gloucester, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Hotel Staff Rating”
Reviewed 24 May 2014

All the front end staff were very well trained for their position, they all performed in a professional matter and were very pleasant and helpful. Housekeeping were very friendly and do an excellent job in keeping the room's, hallways and lobby clean and supplied,

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Frank G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeAnn G, Front Office Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review, 27 May 2014
Thank you for the great review about our staff and the hotel! Our staff exceeds in customer service and we do appreciate you recognizing that! We are happy to hear you enjoyed your stay!
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1,882 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (299)
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English first
San Diego, United States
1 review
Reviewed 22 May 2014

If there's no room at the Navy lodge or the Gateway Inn, pick this specific hotel---not the Oceanfront Best Western. It may not be like getting the Marriott Points for Delta/United flights but there's breakfast and the points can be used for free nights at another Best Western

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeAnn G, Front Office Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review, 27 May 2014
Thank you for choosing to stay with us Mr. Matic! We are happy to have you and we are glad to hear you are enjoying your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 May 2014

Great stay! The location was great, and so were the staff. The view from my balcony was great. The only thing I didn't like was that in the pool area it was suppose to have a Jacuzzi but it was more like a kiddie pool. Other then that the Hotel was clean, the beds were comfortable. I would stay here again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Jamila D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeAnn G, Front Office Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review, 27 May 2014
Thank you for recently staying with us! Glad to hear you enjoyed the staff and the hotel amenities we had to offer! Come back and see us again next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
peterborough, ontario
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 May 2014

The Sandcastle was just off 'the strip' and therefore quiet. It was within easy walking distance of several good restaurants. It had windows and doors that actually opened, so we were able to turn off the air con, open our balcony doors and sleep to the sound of the ocean surf while breathing 'real' air. Highly recommended.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Catherine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeAnn G, Front Office Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review, 27 May 2014
Thank you for an awesome review! The Oceanfront balcony is very relaxing and has a great view! We are happy to hear you enjoyed it, See you next year!
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Louisa, United States
1 review
Reviewed 12 May 2014

We brought our kids down for the Monsters on the beach 2014 and to celebrate my birthday and mother's day! Beautiful weather and GREAT stay at Best Western Plus yet again. We will never chose to stay at another hotel as long as the staff continues the good work!!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ashley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeAnn G, Front Office Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review, 27 May 2014
Thank you for recently staying with us! Our staff goes above and beyond for our guests and yes we will be here next time you come back! Come see us again next year, the Monster Trucks on the beach come every may!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moncton, Canada
Level Contributor
79 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 9 May 2014

Booked in for 4 days in late April.

Was on the top floor. Nice room and great staff.

Laundry facilities were great. We had been away from home for 10 days and had another 10 to go.

As a Bonus there is an Air force base nearby, and Jets are always in the air. I did not notice any at night.

Breakfast is included at the hotel. Ask for Kelly, she will take good care of you. That have a buffet, however you can order specialties from the kitchen. Ask for the Strawberry pancakes....

Onsite parking was nice. There is a trolley that starts running in May.

We ate at the Cancun Mexican restaurant, basically across the road. We ordered combination plates and were amazed at how fast the food was brought to the table. Faster that a fast food restaurant.

Would definitely return......

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NBAdvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeAnn G, Front Office Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review, 4 June 2014
Thank you for such a great review about our hotel and hotel staff. Our staff takes pride in the cleanliness of the hotel and hotel rooms! See you guys next year
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax VA, United States
1 review
Reviewed 9 May 2014

Rooms were very clean and had everything we needed to enjoy our weekend . Staff was helpful and very pleasant .Breakfast was very yummy and the times were convenient.The view off our balcony was so wonderful .

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeAnn G, Front Office Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review, 27 May 2014
Thank you for the great review! We are happy to hear you enjoyed your stay, come back and see us again next year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Sandcastle Beachfront Hotel

Property: Best Western Plus Sandcastle Beachfront Hotel
Address: 1307 Atlantic Avenue, Virginia Beach, VA 23451
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Virginia Beach
#7 Business Hotel in Virginia Beach
#8 Romantic Hotel in Virginia Beach
#13 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Sandcastle Beachfront Hotel 2.5*
Number of rooms: 144
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Sandcastle Beachfront Hotel located directly on the world famous Virginia Beach boardwalk. Our guest will enjoy world class service, easy access to the beach, and spectacular views of the Atlantic Ocean. The BEST WESTERN PLUS Sandcastle Beachfront Hotel offers several types of accommodations to choose from. We offer you amazing views from 146 rooms with private balconies, two queen beds, or one king bed. All of our rooms offer you microwave and refrigerator, while our suites will provide you with a kitchenette. No matter how you must stay connected we offer free local calls, long distance access, and wireless high speed internet access. In addition, we have an on-site fitness center that overlooks the beach, on site laundry facilities, and complimentary business center. We are happy to provide you with conference rooms and meeting space for up to 150 people is perfect for your personal or professional functions. The Virginia Beach oceanfront is host to some of the best festivals and events you will find on the east coast such as; American Music Festival, Patriotic Festival, East Coast Surfing Championship, Neptune Festival, North American Sand Soccer Championship and the Boardwalk Art Show. Other nearby attractions includes Naval Air Station Oceana, Fort Story, Damn Neck Naval Base, Cape Henry Light House, Virginia Aquarium and Marine Museum, Virginia Beach Fishing Pier, and Ruddee Inlet.After spending the day enjoying Virginia Beach or working come back and enjoy the comfortable and spacious lobby or enjoy a great dinner at Pier 14. We look forward to seeing you soon! ... more   less 
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Also Known As:
Sandcastle Oceanfront Hotel Virginia Beach
Sandcastle Resort Va Beach
Sandcastle Oceanfront Resort Hotel

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