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“Could have been a 5”

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Best Western Plus Sandcastle Beachfront Hotel
Ranked #5 of 109 Hotels in Virginia Beach
Certificate of Excellence
Reviewed 20 July 2014

Hotel is clean, staff is very friendly. Beach views are stunning.
Pool is just ok but that is not the reason you go to Virginia Beach.
Check in process took 2 hours even putting someone else into my suite.
Last night of stay very very large roach in hallway which was a major
turn off.
Despite the problems, the good weigh out the bad.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Jaclyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this reviewResponded 22 July 2014

Thank you so much for taking the time out of your day to write a review regarding your most recent stay at The Best Western Sandcastle. I would like to apologize for the inconvenience you experienced during the check in process. We strive everyday to offer superior customer service to all our guests and I was upset to learn that we dropped the ball on you. But I was glad to hear that the positive out weighed the negative. I can assure you that on your next stay everything will be perfect. Please contact me directly when you are ready to discuss future reservations.

Yours in Hospitality,

Jason C.
General Manager
Best Western Sandcastle

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1,721 - 1,727 of 2,330 reviews

Reviewed 20 July 2014

My family vacationed at the Best Western PLUS Sandcastle Beachfront Hotel, Virginia Beach, Virginia. The staff was wonderful as very helpful. The rooms were comfortable and we had a nice view of the ocean. Nice to watch dolphins with our morning coffee.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Best Western
1  Thank Bob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this reviewResponded 24 July 2014

It was so nice to receive your review about your most recent trip to Virginia Beach. I'm so glad that you enjoyed your time with us and that you will be coming back to the hotel in the near future. We strive to provide all our guests with superior customer service and it's so nice to hear such wonderful and positive feedback from you. If I may be of assistance regarding making your reservations, please don't hesitate to contact me at the hotel directly.

Best Regards,

Jason C.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

Updated, clean, the breakfast is standard but plenty to eat before starting your day, decently priced for similar hotels, staff is friendly. We didn't have a single problem or complaint and will definitely use this one again when returning to Virginia Beach.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Jessica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

We haven't been at VB for greater than 20 yrs. We were pleasantly surprised. This Hotel was located in a very good location. Close to entertainment and restaurants on the boardwalk. Very clean, very nice hotel which included a buffet breakfast each morning. We would definitely stay here again.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
1  Thank Elaine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

This was my 1st trip to Virginia Beach and I was very impressed with this hotel. Great location on the boardwalk and near the pier. Looks newly renovated, clean and the staff is very helpful. Every staff member from front desk to housekeeping acknowledged me and asked how my day was. I would definitely stay again.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
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2  Thank MikeGwinnII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

the hotel and staff was wonderful. nicole, patrick and the entire staff was very kind and helpful. clean room. beach front and ocean view. great location on the boardwalk...............................

Room Tip: ocean view
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Crystal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

I really enjoyed my stay. Food is excellent. Room is very comfy and extremely clean with a great ocean view. Staff was super friendly. I would surely be staying here again and would recommend this hotel to anyone traveling to Virginia Beach.

Stayed: June 2014, travelled solo
1  Thank Jaden D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Sandcastle Beachfront Hotel

Address: 1307 Atlantic Avenue, Virginia Beach, VA 23451
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Virginia Beach
#7 Business Hotel in Virginia Beach
#8 Romantic Hotel in Virginia Beach
#13 Family Hotel in Virginia Beach
Price Range: £69 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Sandcastle Beachfront Hotel 2.5*
Number of rooms: 144
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Sandcastle Beachfront Hotel located directly on the world famous Virginia Beach boardwalk. Our guest will enjoy world class service, easy access to the beach, and spectacular views of the Atlantic Ocean. The BEST WESTERN PLUS Sandcastle Beachfront Hotel offers several types of accommodations to choose from. We offer you amazing views from 146 rooms with private balconies, two queen beds, or one king bed. All of our rooms offer you microwave and refrigerator, while our suites will provide you with a kitchenette. No matter how you must stay connected we offer free local calls, long distance access, and wireless high speed internet access. In addition, we have an on-site fitness center that overlooks the beach, on site laundry facilities, and complimentary business center. We are happy to provide you with conference rooms and meeting space for up to 150 people is perfect for your personal or professional functions. The Virginia Beach oceanfront is host to some of the best festivals and events you will find on the east coast such as; American Music Festival, Patriotic Festival, East Coast Surfing Championship, Neptune Festival, North American Sand Soccer Championship and the Boardwalk Art Show. Other nearby attractions includes Naval Air Station Oceana, Fort Story, Damn Neck Naval Base, Cape Henry Light House, Virginia Aquarium and Marine Museum, Virginia Beach Fishing Pier, and Ruddee Inlet.After spending the day enjoying Virginia Beach or working come back and enjoy the comfortable and spacious lobby or enjoy a great dinner at Pier 14. We look forward to seeing you soon! ... more   less 
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Also Known As:
Sandcastle Oceanfront Hotel Virginia Beach
Sandcastle Resort Va Beach
Sandcastle Oceanfront Resort Hotel

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