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“Thieves!!”

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Clarion Inn & Suites Virginia Beach
Ranked #54 of 109 Hotels in Virginia Beach
Fredericksburg, Virginia
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Thieves!!”
Reviewed 12 August 2012

First off they charge me for using the safe both days I was there even tho it was never used and than after I paid my bill and made it all the way home I had a $25 misc charge for a missing pillow. Really! Who steals a pillow! A married mom with two kids is not gonna still a pillow. So I figure there making really good money charging people all these extra charges and hidden fees cause they can. Also when we first checked in the water was not working so no shower and you couldn't even flush the toilet. There is not even enough parking the elevator is so slow and the rooms smell horrible. Will never stay here again or recommend it to any of our friends who visit Virginia Beach all the time!

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jamie U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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285 reviews from our community

Traveller rating
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    26
    24
See reviews for
121
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2012

We stayed around the same time last year and had an enjoyable stay so we booked the same accommodations for this stay. I was disappointed in the cleanliness of the room. A dirty towel and used soap remained in the bathroom upon our arrival. I requested to have one of our beds changed. It was an 8+ hour pass the buck adventure ending with no clean bedding in the entire hotel and me laundering the sheets and making the bed at 1am. Some improvements include the poolside bar with very limited hours and the free breakfast.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank copez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WI
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 August 2012

The room was larger than we expected. We had a queen with a sofa/sitting area. View of the parking lot, but who cares. Room was clean, beds were very comfy, carpet looked new. Maid service was fine. I thought hotel may have been located too far down as it was on 26th, but it was a great location. Most of the action seems to be 17-26th. They have a bar that I believe is new that was a small pleasant place. the pool is on the small side but adequate. There were always a few open tables/chairs so I don't think people are spending much time at the pool anyway. I would stay again. The only comment I have is that there was plenty of space in the room, yet only two drawers to put your clothes in. Another dresser would have been nice. No complaints at all.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sunshineWi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Powhatan, Virginia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 August 2012 via mobile

This is by far the worst hotel I've seen for customer service. No check on until 4pm, then at 4the pm it takes 35 to minutes to check in. 1 person at the desk for 10 minutes then 1 more person comes down. That really did not help eith 25 people in line. The room is non-smoking, but reaks of smoke. I stayed in room 604 on August 5th. I will never stay here again!!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tank5862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JenniferMeads, Director of Sales at Clarion Inn & Suites Virginia Beach, responded to this review, 8 August 2012
It is with great dissappointment that we read your recent summary of your stay at the Clarion Inn & Suites. As you can see from other guest comments, this is not our standard level of service. Unfortunately in resort locations most customers do not check out until right at check out time to enjoy the most beach time possible so this does give us a limited time to turn the hotel and get it ready for people by 4:00pm. We make every effort to get people checked in early however because 4:00pm is our check in time it is usually our busiest.

We greatly value our customers and appreciate you taking the time to make us aware of this situation. We regret your recent experience and management has already taken corrective action with the front desk to insure this does not occur in the future. We hope that you will give us another opportunity to serve you. I will be happy to personally assist you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prince George, VA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 July 2012

I'm always nervous about making reservations online, but was thrilled when we checked into this hotel. It is not oceanfront but it is across the street from the beach. It is the nicest place we have stayed in years. The staff went out of their way to address us by name, the hotel was very clean, the beds were soft and wonderful with a choice of pillows. Would stay there again.

Room Tip: You could ask for a room facing Atlantic Avenue and you might have a view of the ocean.
See more room tips
  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Julia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2012

We stayed at this hotel during our 2 days stop by visit after DC. We arrived at 3 pm and check in
was quick, and found the rooms as seen on the pictures. Staff was great, justin at front desk was very courteous and helpful. The pricing $ 178 was a bit over priced, but it is SUMMER. the location is great, the beach is just across the street. Free breakfast and free parking is a plus.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abyssinia01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockville, Maryland
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 July 2012

Would not add points to my choice privileges because I booked through Expedia. This hotel messed up my reservation. We reserved a king sofa bed thru Expedia. Upon arrival we were sent to a room with no sofabed. Called to complain. We were switched to a second room which also did not have a sofa bed. Third room had two queens and a sofabed. That was resolved. The first day the room was not cleaned until 5 pm and that was after much complaining. We never had towels or toilet paper. The same thing happened the second day. I asked to speak to a manager and a manager never returned my call. I was told I could not receive any sort of refund because I booked through Expedia. I'm contacting Choice hotels corporate office because that's bull. I'm not satisfied so I need some sort of refund

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sugarbaby815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clarion Inn & Suites Virginia Beach

Property: Clarion Inn & Suites Virginia Beach
Address: 2604 Atlantic Ave, Virginia Beach, VA 23451-3144
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#32 On the Beach Hotel in Virginia Beach
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Clarion Inn & Suites Virginia Beach 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Clarion Inn & Suites Virginia Beach. Welcome to a great all-suite Virginia Beach hotel with spacious rooms at over 400 sq feet. All rooms feature flat screen TVs, refrigerators, microwaves, sofas, and complementary high-speed wireless and wired internet access. A seasonal outdoor pool and poolside bar and grill is great to unwind and relax. Steps to the beach this property is centrally located right in the heart of Atlantic Ave and walking distance to many of the best Virginia Beach attractions. Top it off with a complimentary hot breakfast each morning. Why stay anywhere else? ... more   less 
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Also Known As:
Clarion Inn & Suites Virginia Beach Hotel Virginia Beach
Clarion Inn And Suites Virginia Beach
Super 8 Motel Virginia Beach
Super 8 Virginia Beach
Super Eight Virginia Beach

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