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“Nice two night stay”

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Crowne Plaza Hotel Virginia Beach -Town Center
Ranked #59 of 109 Hotels in Virginia Beach
Reviewed 22 August 2013

The front desk staff was very pleasant and helpful in orienting us to the hotel. The room was very nice, clean and the furniture had a newer appearance. Temperature controls worked well and the room was a pleasant temperature day and night and where ever we had the setting.The linens were crisp and clean and all looked newer and the bed was very comfortable. The bathroom was very clean and the shower worked very well and the water was easy to regulate. I did mention that there was a noise from some equipment on our hall that was audible in our room and it was taken care of that evening. There was coffee & tea available on the hall by the elevator each morning on the Concierge Floor that was nice but it was not replenished that I noticed once it was set out. This hotel was not a great value but I will consider staying there again.

Room Tip: Our room was on the 8th floor on the side where the traffic noise from what I think was the Intersta...
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  • Stayed: July 2013, travelled as a couple
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Thank tampaandbeyond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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150 - 156 of 288 reviews

Reviewed 18 August 2013

I stayed here on business for three nights, with work requiring standard uploading speed using VPN. Work was near-impossible as upload speed in rooms is at absolute best only 10KB/ps - it would take 4-6 hours to upload a 100MB file.
Front desk told me that management slapped a governor-type device on internet service so people couldn't download porn, and it has affected uploading speed as well. As a consequence, their internet service at this hotel is downright terrible.
Even regular browsing speed in rooms was very, very slow.

I had to do uploading VPN work in the lobby, which ruined my stay since I should be able to do work in-room. Lobby uploading speed was only marginally better and sometime OK, but it depended on the time of day. I've stayed at cheap Best Westerns where I could upload a 100MB file to VPN in 5 minutes tops; at this hotel it would take 4-6 hours, and would sometimes knock me offline, so I had no free time at all during my stay. I got way behind on work and in trouble with the job, directly due to my staying here.

As a result, I cannot recommend this hotel to any business travelers - I simply could not stay here again, even though the room and bed were just fine, with all other amenities being just fine. There is much to like here in the way of comfort and amenities, but the internet service is one of the worst I've ever experienced in any hotel.

The staff were friendly and polite; however all inquiries regarding internet service had me pawned off to an 800 phone number; I spent most of my time in the room troubleshooting with the internet company, who could not solve the problem.

Unless internet service is seriously upgraded, I would not stay here again.

  • Stayed: August 2013, travelled on business
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2  Thank gymnopedies13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this reviewResponded 22 August 2013

Thank You for taking the time to express your thoughts and concerns. I appreciate you giving the Crowne Plaza Virginia Beach high scores on Sleep quality, rooms, cleanliness and service. However I understand your frustration with the internet. We work very hard to ensure our facilities and service are superior and we know how important the internet is to the Business traveler. We take all reviews positive and negative very serious and you feedback will help us.
Feel free to contact me directly Msmith@cpvabeach.com when you plan on staying with us again. I hope you give us another try. I will look into your concerns and hopefully have the issue corrected for your next stay...
Mark Smith GM

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Reviewed 10 August 2013

We wanted a hotel that wasn't right on the beach to avoid the crowds. The Crowne Plaza was very nice - love the Asian fusion design. THe only issue was our air conditioner. LOUD as a jet engine and it didn't cool very well. THere was a lot of activity in the halls in the evening so it wasn't the quietest place to sleep. THe location was close to 264 so we could hop on and drive to the beach early for a nice bike ride. The fridge and microwave are always welcome. No free breakfast.

  • Stayed: August 2013, travelled as a couple
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Thank macellucci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this reviewResponded 12 August 2013

Thank you for taking time to express your thought and concerns. I am glad you enjoyed the microwave and refrigerator in the room. I am sorry to read your dissatisfaction with our in room AC unit but am thank all you overall stay was good. Your input is very helpful.

Thank You
Mark

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Reviewed 30 July 2013

If you are looking for a great hotel that is not located on the beach; look no further!! Spent 4 nights from July 24-27th. The front desk staff were great and friendly. It was a wonderful stay!!! The room was very clean. The fridge and microwave was a great benefit. Housekeeping was good!! The Hotel is in a great location; most of the tourtist attractions are only 10 to 15 minutes away. We had one issue with our bill wich was cleared up promptly. The only other minor issue was that there was not a mirror in the room; only the bathroom had a mirror. Perhaps, it was not brought back in after the room was renovated.

Overall: Highly recommend!!!! Excellent Stay!!

Room Tip: Suggest the corner suites; slightly bigger room.
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  • Stayed: July 2013, travelled as a couple
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1  Thank janlyn213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this reviewResponded 7 August 2013

Thank you for writing a review about your recent stay with us. We work hard to ensure our facilities and service are superior and strive to be the best Crowne Plaza around. Thank you for bringing to my attention the missing Mirror. We take all reviews serious.

Again
Thank You
Mark Smith GM

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Reviewed 26 July 2013

Had a 4 night say during the July 4th week. It was an excellent stay ! The front desk staff was awesome. They let us check in early. We had one of the newly renovated rooms. There was an issue with the TV and that was fixed within minutes. Other then that it was a great stay. Used the business center with no issue, the bar area was ok. The bartender was very entertaining. Had breakfast on the last day which was one of the best I've ever had at a hotel. . Would have no problem staying here again !

Room Tip: All rooms should be quiet. Stayed on the 3rd floor. Not much noise at all.
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  • Stayed: July 2013, travelled with family
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1  Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

Spent a week here on a work trip and was very pleasantly impressed with the hotel.

My room was well equipped with a good sized desk, fridge, microwave and ironing board and and kept spotlessly clean during my stay. The air-conditioning was a little noisy but very efficient keeping the room cool and dry (it does need turning down at night as otherwise you will dry out!).

The hotel has a good bar off the foyer and a restaurant, both of which I used during the week and both of which were friendly and exhibited good service. I even made use of the hotel laundry and Gym. A small shoppette is available next to the reception desk - where the coffee is free for those who are members of IHG Rewards Club/Priority Club Rewards... which if you have taken the trouble to use hotel points also translates into a discount for hotel guests in the restaurant, bar and free breakfast ..!!

The breakfast is very good with the usual porridge, cereals etc, but also a wide cooked-breakfast selection (which is a bit different everyday) a good fruit salad selection, danish pastries etc. There is also a live chef service to cook the waffle or omelet of your choice. The staff at breakfast are very attentive, polite and go out of their way to help.

During my week I also made use of the very convenient free shuttle-bus service into Virginia Beach to also use the restaurants there. The knowledgeable concierge has many good tips on possible restaurants to try. The staff at reception can also provide you with a recommendation card to one of the local restaurants, which if you present it to the waiting staff will translate into a free starter for your meal (one starter per table).

  • Stayed: July 2013, travelled on business
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1  Thank SirGoogle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this reviewResponded 7 August 2013

Thank You for your comprehensive review, you covered all aspects of your stay I appreciate you mentioned our free shuttle service to local entertainment.

Thank You

Mark Smith

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Reviewed 8 July 2013

We stayed here during the 4th of July holiday weekend with intentions on going to the beach. Since we booked last minute, there was nothing available at the beach, so we went with the Crowne Plaza. Its a very quick and easy trip down 264 to the beach; 10 minutes tops as the hotel itself is just off the highway. The staff is very friendly. Both our check in and check out process took just a few minutes. The room itself looked brand new. I'm guessing we stayed in an area of the hotel that was recently renovated as it had a very modern look. The room had a flat screen TV and a safe at no additional charge which was appreciated. The soft, comfortable bed had me sleeping like a baby. The breakfast buffet was fantastic! Excellent spread with fresh omelettes and waffles made to order. The wait staff was particularly friendly.

The area around the hotel had plenty of restaurants and chain stores if needed. As I mentioned before, it's not on the beach but its location does allow you to avoid beach traffic on 264 when people are scrambling to leave after a long weekend. The hotel offers a free shuttle to the shopping/restaurant area from 5pm to 10pm. Unfortunately, no beach shuttle however. All and all, I definitely recommend this hotel and will likely choose it again on my next VA beach visit.

Room Tip: Beach parking is expensive but this hotel has a deal with the Country Inns & Suites on 18th Stre...
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  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this reviewResponded 12 August 2013

We strive to give great and impressive service to all of our guests and it makes up happy to read we met your expectations. We look forward to welcoming you back to our hotel. Thank you for your kind words.
Mark Smith GM

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Additional Information about Crowne Plaza Hotel Virginia Beach -Town Center

Address: 4453 Bonney Rd, Virginia Beach, VA 23462-3815
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Virginia Beach
Price Range: £63 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Virginia Beach -Town Center 3.5*
Number of rooms: 149
Official Description (provided by the hotel):
The Crowne Plaza Hotel Virginia Beach is located in the heart of the Town Center Business District, allowing corporate and leisure travelers easy access to Va. Beach, Norfolk and Chesapeake. We are just minutes from restaurants, shopping, attractions, military bases and the beach (8 miles) with convenient access to Interstates 264 and 64. The Crowne Plaza is within easy reach of Historic Jamestown and Colonial Williamsburg. The hotel offers 12,000 feet of flexible meeting and banquet space. Each guest room offers free wireless high speed Internet voice mail, coffee makers, make up mirrors, the Crowne Plaza Sleep Advantage Program which includes upgraded bedding, sleep amenities and more. Tines Restaurant & Aqua Bar features a wide range of food and beverage with, free wireless high speed Internet and wired high speed connections in the lobby. Additional amenities include an indoor pool, saunas, free business center with HSIA, 24 hour fitness center , gift shop and FREE shutle nightly to and from the Town Center entertainment area. Attractions: the Va. Science Museum, Verizon Amphitheater, and the Va. Sportsplex. The nearby Town Center features restaurants such as the Cheesecake factory, PF Chang, Ruth's Chris, Max & Erma s, and many more. Companies: Northrop Grumman, Lockheed Martin, Keane Inc., BB&T, SAIC, Amsec, Best Buy, Circuit City, Ford, EDS, and Ecolochem. ... more   less 
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Also Known As:
Crowne Plaza Hotel Virginia Beach -Town Virginia Beach
Crowne Plaza Virginia Beach
Virginia Beach Crowne Plaza

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