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“Friendly Staff and Clean Rooms”

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Crowne Plaza Hotel Virginia Beach -Town Center
Ranked #57 of 109 Hotels in Virginia Beach
Annapolis, Maryland
Level 6 Contributor
136 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Friendly Staff and Clean Rooms”
Reviewed 30 June 2014

Enjoyed our recent stay at the Crowne Plaza. Staff was very helpful and friendly. Rooms were clean and so was lobby and pool area. Convenient location -- not close to beach, but close to shops, restaurants and Mt. Trashmore park. Beach was about a 10-15 min. drive.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renee Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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287 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
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English first
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 June 2014 via mobile

Beautiful hotel. Wonderful staff. Clean. We came in late and The bar tender kindly stayed open past closing time for us. He was friendly and funny! Comfortable beds. The shower had intense water pressure! We didn't eat at the restaurant - but the option was there.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Ryda086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review, 23 June 2014
Thank You for your comments. We look forward to serving you again

Mark Smith GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, Virginia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 June 2014

A few of us decided to stay at the Crowne Plaza in Va. Beach during a girl’s weekend trip. We arrived on a Thursday afternoon and planned to leave on Sunday. The front desk staff was pleasant and answered all of our questions. We were checked in fairly quickly. The elevators are pretty close to the front desk, and the unloading area is covered. Our room was on the 5th floor, and it had a view of a summer carnival. The rooms were very clean, as well as the bathroom. The bathtub was a little rough on the bottom, from a previous mat that must have been glued. The beds were comfortable and the pillows were nice (since I left mine at home) but didn't need mine after all. The room felt kind of small for 3 female adults and lots of luggage. Parking lot area is nice, but could use some extra lighting. The hotel offers a shuttle service between 5 pm and 10 pm. You just call when you are ready to be picked up. He showed us around the Central Park area, showing us the different food options. Carlos the shuttle driver was very nice and very professional. It was nice having him just a phone call away to pick us up when we were ready!


On Friday we were going to concert and the front desk called our cab, and they arrived on time. The cab driver was even nice enough to come back to get us after the concert. Our room was cleaned earlier in the day while we were at the beach, and it looked as if we had just arrived. The only thing, they will not touch your belongings if they are on the bed, so your bed will not get made. Which I completely understand, and the staff were nice enough to leave a note explaining the situation.

We did venture to the pool area which was nice and cozy. The water was freezing, and it was the beginning of June. I felt that the pool water did look discolored, by my friends were assuring me it was the chemicals. The fitness room was excellent and the equipment operated without any issues. The hotel does have two Sauna's one in the female locker room, and one in the men's. We did hang out in the Sauna for a few minutes, and it did heat up fairly fast. The locker room itself did have a horrible sewer smell. There is a small laundry room that is available for guests but we didn't use this. There was a bar and a restaurant located in the lobby, but we didn't visit either one. There is a patio area located behind the pool area, with chairs and tables. This was nice area to sit and relax during the late hours. Could use a little more lighting in the area. There is a lounging area inside as well, and the chairs are comfortable.

I will say that we were surprised to have an extra $60.00 fee that was applied to our credit card after we checked in. This was for the third person that was with us. When we booked the hotel, we were not aware, but it must have been located in the small print!!

I would stay at the Crowne Plaza again if I needed to. Only downfall to the hotel, it's so far away from the actual beach. If you don't mind the drive, having to pay for parking each time you visit the beach, then I would strongly recommend this hotel.

Room Tip: Stay in room thats away from 264, or the motorcycles and loud cars will drive you crazy!!
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Smashan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ridgeway, South Carolina
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 May 2014 via mobile

I had a conference in Virginia Beach so I brought my wife along and we stayed at the Crown Plaza. We had a great stay! We were on the 8th floor which is set up as a quiet floor. We had an awesome room, very clean and modern, and the amenities were great. There is complimentary coffee in the foyer by the elevators every morning so you don't have to ride the elevator down and don't want to brew your own in the room. The free breakfast in the hotel restaurant is really nice. We didn't use the pool or exercise room but they looked great too. If your spending the night in the Virginia Beach area, treat yourself to the Crown Plaza!

Stayed May 2014, travelled on business
Helpful?
3 Thank Romadfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chesterfield, Virginia
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 May 2014

This hotel is nice. Customer service is good. This hotel has been updated but not as nice as most Crown Plazas I have stayed at. I don't think this hotel was worth paying 35K in my IHG points for the night possibly 15 to 20K at the most but definitely 35K was way too much.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauraleeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Beach, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 April 2014 via mobile

This was my first stay @ a Crowne Plaza. I generally book @the Va Beach Westin, but they were sold out. Had a slight issue checking-in, but the front office manager, Kate Little, bent over backwards to accommodate me. Will definitely be back.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Bbr256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review, 25 April 2014
Thank You for your nice comments especially mentioning our staff by name.

Mark Smith GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 April 2014

I was in Va Beach to see my son who was about to leave on Deployment. His home had a fire 4 days after christmas 2013 and i needed a place to stay so i could see him. I am very glad i did! The room was beautiful, the bed comfy. The staff were AAAAA awesome! I did have an issue with the room and had to be transferred to another room at 5am in the morning. The gentleman at the front desk was very kind and didnt treat me like i was crazy when i told him i had "unseen" company in the room that made noises in the room all nite and startled me awake by sitting on the corner of the bed with jarring force at 4:44am. I wasnt scared but annoyed and knew i needed to move out of that room,. i would definitley stay there again just not in that particular room. Housekeeping confirmed that there was indeed something of a paranormal nature at the hotel as did front desk staff confirm that others have had similar experiences. Despite being put out by a resident ghost, this hotel is so very nice and not to be passed up..

Room Tip: room 805 is haunted. If your a ghost hunter, this is the room for you! The 8th floor is quieter with...
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WildAngel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review, 25 April 2014
Thank You for your positive review of our Hotel. Please feel free next time visiting to ask for lower rooms or our west side ,both is relatively free of any highway noise.

Mark Smith GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Virginia Beach -Town Center

Property: Crowne Plaza Hotel Virginia Beach -Town Center
Address: 4453 Bonney Rd, Virginia Beach, VA 23462-3815
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Virginia Beach
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Hotel Virginia Beach -Town Center 3.5*
Number of rooms: 149
Official Description (provided by the hotel):
The Crowne Plaza Hotel Virginia Beach is located in the heart of the Town Center Business District, allowing corporate and leisure travelers easy access to Va. Beach, Norfolk and Chesapeake. We are just minutes from restaurants, shopping, attractions, military bases and the beach (8 miles) with convenient access to Interstates 264 and 64. The Crowne Plaza is within easy reach of Historic Jamestown and Colonial Williamsburg. The hotel offers 12,000 feet of flexible meeting and banquet space. Each guest room offers free wireless high speed Internet voice mail, coffee makers, make up mirrors, the Crowne Plaza Sleep Advantage Program which includes upgraded bedding, sleep amenities and more. Tines Restaurant & Aqua Bar features a wide range of food and beverage with, free wireless high speed Internet and wired high speed connections in the lobby. Additional amenities include an indoor pool, saunas, free business center with HSIA, 24 hour fitness center , gift shop and FREE shutle nightly to and from the Town Center entertainment area. Attractions: the Va. Science Museum, Verizon Amphitheater, and the Va. Sportsplex. The nearby Town Center features restaurants such as the Cheesecake factory, PF Chang, Ruth's Chris, Max & Erma s, and many more. Companies: Northrop Grumman, Lockheed Martin, Keane Inc., BB&T, SAIC, Amsec, Best Buy, Circuit City, Ford, EDS, and Ecolochem. ... more   less 
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Also Known As:
Crowne Plaza Hotel Virginia Beach -Town Virginia Beach
Crowne Plaza Virginia Beach
Virginia Beach Crowne Plaza

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