The hotel was in a good location for our visit. We were there for two nights. Our room was on the backside of the hotel and the view was of high power electrical lines which went over the hotel. Oh well, that wasn't that important for this visit because we weren't in the room except to sleep.
The first day housekeeping skipped us. So when we returned to the room it was exactly how we left it. So we had to call and get extra towels and deal with the room as it was. Also the first day we went to breakfast about 8am. We were the only ones there except for the breakfast "attendant" person. She was sitting there watching the tv. I went to get cereal and there were no bowls. She was totally oblivious to the supplies in the breakfast area!
The second day we had a similar experience at breakfast. Again, it was empty except for the same "attendant" who was diligently watching tv. There was no milk available in the canisters. Now note that this was early in the morning (about 8:30) and there was no one there. The hotel only had about 10 total cars so the place was pretty empty. Additionally, the huge trash can to throw everything away was literally spilling over! The girl in the breakfast area apparently was doing nothing! Not sure why she was even there.
On the positive side, the guy at the front desk was very helpful to us. It's a shame no one else in the hotel had his attitude.
Bottom line, I think that the issues with this hotel was because the hotel manager does not hold the staff accountable for high (or even mediocre) service.
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- Also Known As:
- Country Inn And Suites Norfolk Airport South
- Country Inn & Suites Norfolk Airport South Hotel Virginia Beach