On our arrival to our room it was not the room described in brochure. Upon entering the room, the smell of urine, smoke and dirt filled our nostrils. Within no time we switched rooms that we were told was an upgrade - no, looked just like first same unhealthy conditions. Tried to make best of situation - then comes the ROACHES - everywhere in fridge, microwave all over. Front desk lady says she had exterminator over the day before and that is why they are out now. Like it was normal. Immediately we wanted a refund and be checked out. Well she would give us 2 nights deposit back but needed $45 in cash before she could do it. We had already paid over $100 more than the booking price ? now more money. Needless to say we had to pay it and looked for another hotel at midnight with a 3-year-old in tow. Can anyone tell me who to report this hotel.
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- Also Known As:
- Sandpiper Hotel Virginia Beach