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“Great week long stay at lovely resort”
4 of 5 bubbles Review of Turtle Cay Resort

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Turtle Cay Resort
Ranked #47 of 109 Hotels in Virginia Beach
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great week long stay at lovely resort”
4 of 5 bubbles Reviewed 20 April 2014

We stayed in Turtle Cay for a week and had a thoroughly good time! We arrived much earlier than the 4pm check in time as we only had to travel from Williamsburg - an hour away - so were expecting to maybe park the car and go for a walkabout before our apartment was ready. However, the very efficient, friendly receptionist found us a lovely room on the third floor which was ready - a great start. Initially, we thought there may have been an error in the booking as we walked straight in to a bedroom, but on further examination - ie we opened a door! we found a bathroom with a 'jetted tub' and, further in, a spacious, fully equipped kitchen and open plan living area. All this led out to a balcony overlooking the pool. Bliss.
The only drawback though was that the walls between apartments are very thin and we could hear everything from our lively neighbours - on both sides!
All in all, this is a great place to stay. The service and staff are friendly, helpful and professional and will do their best for you, and all with a ready smile.

Room Tip: Try and get an apartment on the end so you just have one set of neighbours!
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Rhidep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette F, General Manager at Turtle Cay Resort, responded to this review, 22 April 2014
Thank you very much for your review! The staff will be pleased to know that their customer service efforts are noticed and appreciated.
I’m glad to read that we were able to get you situated into your suite before our normal 4pm check in time which allowed you the extra time to unwind and get settled in.
We are very happy you had a pleasant stay and look forward to welcoming you back soon! Thank you again.

Warmest Regards,

Lynette Fournier
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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374 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Muskoka Lakes, Canada
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 15 April 2014

Loved this property ! It was a block form the beach and had the greatest pool area. Wonderful for families. Had a kiddie pool 2 hot tubs & large pool. Most of the rooms face into this courtyard. The staff were excellent & service great. Our suite was a 1 bedroom king with full kitchen faced the road with a minor beach view. It was a great room large bathroom spa bath glass shower separate toilet room. Laundry room & full kitchen stainless appliances & granite counter bar & dining area. Large flat screen over fireplace & balcony. Will defiantly stay again !

Room Tip: Next time I think I would like a room facing the pool area didn't like facing the street but the...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Virg577
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette F, General Manager at Turtle Cay Resort, responded to this review, 18 April 2014
Thank you for taking the time out of your day to review our resort. Your kind words about our resort and our amenities are greatly appreciated and our staff will be pleased to hear that you enjoyed your stay with us. We hope to see you again soon.
Warmest Regards,

Lynette Fournier
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 March 2014

I stayed at the Turtle Cay Resort this weekend. Cici was excellent and so helpful. The rooms were clean and spacious. While having the bedroom in the front as you enter the room was a little odd....everything else was perfect. Jetted tub was a highlight....fully equipped kitchen, fireplace was wonderful on such a cold night. It also features a very nice large balcony overlooking the heated pools and hot tubs. I will definitely be back to stay!

  • Stayed March 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
5 Thank kathy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette F, General Manager at Turtle Cay Resort, responded to this review, 4 March 2014
Kathy ,

Thank you for taking the time to share your experience at the Turtle Cay Resort. Cici will be delighted to hear that she provided exceptional guest service. Thank you again for the kind words. We are all looking forward to seeing you soon.


Warmest Regards


Lynette Fournier
Resort Manager
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Lake George, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 February 2014

We purchased a time share at Turtle Cay last June, and went this month to see what we purchased. LOVED the resort. Have absolutely no complaints. Everything was amazing. The shower water pressure was spot on, the room was clean and the bed was wicked comphy. The weather was a bit chilly, but the in room fire place made it very romantic and warm. CiCi at the front desk gave amazing customer service, and always with a smile. So glad we went there, can't wait to go back.

Room Tip: Ask for a third floor room.... the sky lights are a nice touch!
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank RogerNBarb99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette F, General Manager at Turtle Cay Resort, responded to this review, 28 February 2014
Your comments made my day! Thank you so much for your very kind feedback. The team and I are delighted to hear you are pleased with your ownership here at Turtle Cay. Cici will most definitely be pleased to know she provided great customer service. The team and I look forward to seeing you soon!


Warmest Regards,

Lynette Fournier
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 February 2014

My husband and I celebrated our wedding anniversary last weekend at the Turtle Cay. We had a one bedroom unit with a huge porch overlooking the pool area. I chose this hotel because I read that the outdoor pools were heated. It was snow on the ground, yet I was able to swim in one of the pools! It was only 2.5 ft deep so children would love it! The deeper pool was cold, one hot tub was only luke warm, but the other hot tub was toasty! The whole courtyard was very romantic when lit at night. The sound of the waterfalls was very calming. Our room was like a small condo with a gas fireplace, updated kitchen with granite counters, and the fridge made ice so no need to hunt for an ice machine. The bathroom is gorgeous, but if one person showers, you have to wait quite awhile to fill the jacuzzi tub with hot water. Another review said there was no maid service, but they cleaned our room nicely. Having a washer & dryer in the unit made drying bathing suits a breeze! Mahi Mah's is directly across the street with $3 Mimosas, and Bloody Marys everyday. We ate breakfast, and dinner there. The food was amazing! The Turtle Cay is now my go-to place for a romantic weekend get away no matter what season. One plus about the winter months is that it's very quiet. Can't wait to go again!

Room Tip: We loved the 3rd floor room facing the pools. The view was beautiful! *A great locals place to eat i...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tkmetotx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette F, General Manager at Turtle Cay Resort, responded to this review, 10 February 2014
Thank you for you kind words and your comments about our resort. The team and I are pleased to know that you enjoyed your recent winter visit with us. I am pleased to hear you were able to utilize our heated outdoor pools and hot tubs, even in the cold 30 degree weather!

I do agree with you that the winter time here in Virginia Beach definitely has a different feel to it. Thank you again for the five-star review and we look forward to your return to your new “go to place!” when visiting Virginia Beach.



Warmest Regards,


Lynette Fournier
Resort Manager
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fairmont, wv
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 22 January 2014

Went to Turtle Cay Resort on an Interval International Exchange. After reading the reviewsbefore our trip, I was able to address some of our concerns by looking at the unit first that was assigned to us. Like some of the other reviews, you entered through the bedroom which WAS odd. Went into the kitchen and found that they had just done some sanding of the walls and there was white residue on the counters, appliances etc. so we went back to the front desk to let them know what we found and the gentleman was very thankful that we let them know that housekeeping had forgot to clean afterwards. He then gave us another unit which we went to look at also. It was in the far corner with a balcony overlooking the lake. Much better and you entered through a hallway with a half bath. It was a one bedroom with a king bed and Jacuzzi tub. Very lovely and large unit. It was clean,neat and comfortable. We had a problem with the washer and they came immediately. After they discovered it couldn't be fixed, they brought another one. They were very attentive. Everyone we came into contact with was friendly. The focal point of the resort was the center pool area. It had beautiful lights and would be very nice in the summer. Planning on going back as soon as we can.

Room Tip: Corner units are bigger and the ones facing the lake are nice
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank dubose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette F, General Manager at Turtle Cay Resort, responded to this review, 27 January 2014
Thank you for your nice review about your stay with us over the Thanksgiving holiday. Please know that your concerns that you had prior to your arrival are very important to us and I’m glad to hear that our team was able to address your concerns and answer any questions you had prior to your arrival.

It is also pleasing to hear that one of our Front Desk Agents was able to get you into a room that suited your needs the best for your week-long stay with us.

I agree that our courtyard-centered outdoor pools and hot tubs are our trademark feature that draws back many guests and timeshare owners year after year.

We hope the next time you exchange into Virginia Beach that the Turtle Cay will be your first choice of accommodations.


Warmest Regards,

Lynette Fournier
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 9 January 2014

Most everything is localized in VA Beach so location doesn't matter much in terms of lodging Except when it comes to the quality of that lodging.
Turtrlw Cay was an excelltent choice for the wife and I, and unbeknownst to us we found out we were upgraded to a mini-penthouse suite at our check-in.
Several top tier eateries are within walking distance or a short ride away.
The concierge in both Turtle Cay and it's sister location across the street were more than helpful in a all regards.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KNS_registered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette F, General Manager at Turtle Cay Resort, responded to this review, 13 January 2014
My management response:


Thank you for your review. I'm very pleased to hear you had a chance to enjoy the area but but more importantly, our Resort.

Thank you again for your kind words and we hope to see you again soon. Take care.


Respectfully,


Lynette Fournier
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Turtle Cay Resort

Property: Turtle Cay Resort
Address: 600 Atlantic Ave, Virginia Beach, VA 23451-3524
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 109 Hotels in Virginia Beach
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Turtle Cay Resort 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
Sit back, relax and enjoy a suite that feels more like home than it does a hotel room. Each of Turtle Cay's suites features thoughtful touches such as high ceilings, oversized bathrooms with jetted tubs, and a cozy gas fireplace. In addition to comfortable, home-like accommodations and amenities, our suites include extended-stay necessities like well-equipped kitchens and kitchenettes, washer and dryers in suites, and complimentary coffee and tea. ... more   less 
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Also Known As:
Turtle Cay Hotel Virginia Beach
Turtle Cay Virginia Beach
Virginia Beach Turtle Cay

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