I love to stay here when traveling for work because of it's convenient location. I can walk to tons of restaurants and there is a mall across the street, but this visit the front desk went so far above and beyond in customer service. I was supposed to stay from sun-Thursday but due to upcoming weather, I had to make a detour in my trip Tuesday night and check out and check back in on Wednesday. Maria, a super friendly bubbly lady, expressed her concern for my safety in driving in the bad weather but she and the other lady at the desk were so kind as to not charge me a penalty for canceling one night, which was a huge relief during my already stressful trip. When I checked back in on Wednesday Maria blew my mind because not only did she remember me by name, she told me she was worried about me driving this day, and (the best part) she upgraded my room to a whirlpool bath suite. Amazing! This level of customer service is not found often anymore. She made my night and made my final night in virginia beach extra nice!! I really don't mind now that I am not going home until tomorrow. Maria rocks! I highly recommend this hotel for their outstanding customer service and friendly faces and personalities. Thanks so much!!
- Official Description (provided by the hotel):
- The Hilton Garden Inn hotel in Virginia Beach, VA is located in the downtown Town Center district! Our hotel is within walking distance to great shopping, restaurants and nightlife. ... more less
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- Also Known As:
- Hilton Garden Inn Virginia Beach Town Hotel Virginia Beach
- Hilton Virginia Beach
- Virginia Beach Hilton