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“Staff Thieves at the Hotel”

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Hilton Garden Inn Virginia Beach Town Center
Ranked #8 of 109 Hotels in Virginia Beach
Certificate of Excellence
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Staff Thieves at the Hotel”
Reviewed 23 March 2014

We arrived on Saturday ca. 7:30 PM. Hungry. The restaurant was closed. The bar was closed. Room was OK. But the coffee machine only had coffee for one. Front desk had no coffee. Our son misplaced is iPod charger but was informed that cleaning staff had it. On Sunday morning when he went to retrieve his charger, he was told the staff would not arrive until 9 AM and only they had access to lost and found. At 9 AM there was still one there. Only much later he was told that they could not find his charger. Honor? Trust? Integrity? Good service? Customer Care? If those principles are important to you, don't go to this hotel.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ken1006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, 25 March 2014
Thanks for taking the time to fill out the survey. Is the charger the new flash charger or the orignal apple charger so I can locate it.

We take pride that our staff is trustworthy. Please call me so we can discuss this important matter ASAP. 757 326 6200

William
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1,026 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
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English first
Boca Raton, Florida
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 March 2014

They say a hotel property is only as good as its employees and this is no exception to the adage. Very attentive to making your stay a great one. I have stayed here on five of my six trips to this area which is the best compliment I can make.... repeat business. This is the first and usually only property i search when booking my lodging arrangements.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, 25 March 2014
Thanks for your GREAT review. Please let us know how we can achieve a five star rating?
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Virginia Beach, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2014

It looks like a cost-cutting hotel. Cut costs on toilet paper, tissue, vacuuming of rooms, cold breakfast offerings, hot beverages in evening (coffee, decaf, hot water). Slow service the one night we ate dinner there.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Lee P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, 25 March 2014
Thanks for taking the time to review our great hotel. We are to the HGI standard on all of our guest room amenities. If you need additional amenities please request them and we can accomidate.

Thanks
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Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 March 2014

I was shocked that the Hilton brand would allow this to take place. The room was nice and clean, however the bed was lumpy and very uncomfortable, my first reaction was like NO this can't be. But after pulling the sheets back I said NO. I know housekeeping had to see this and did nothing. I had a very non restful night. Mostly shocked that the Hilton brand would put out this type of service to customers.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank carolynw387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William_Gheen, Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, 7 March 2014
Thank you for taking the time to write a review on our property. My apoligies for your expreince on your most recent stay. Your comments help us retain our number one spot on trip advisor and help us become a better hotel. Again thanks and all the best to you.
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Baltimore
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 March 2014

Excellent hotel - great value, but more importantly great service. In a central location, but with the feel of downtown without the traffic and congestion. This is where we stay when we visit our grandkids - they love the pool. Never a problem - always extremely satisfied.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank grifter93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, 27 March 2014
Thank you for taking the time to review our great hotel! I'm glad you enjoyed your stay with us, come back and see us again!
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Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 February 2014

I had a horrible experience at the Hilton Garden Inn. My husband and I decided to get a room the night after Valentines Day since our family was down to watch our young kids. We went out to eat and went to check in at 7:30 PM, over 3 hours past normal check-in time. The front desk told me that the room was NOT READY and would be in 30 minutes. Why would a room that was supposed to be ready at 4PM. not be ready at 7? What if we checked in at 4:00, would we be told it would be ready in 4 hours? Absolutely ridiculous. She said that she would call us when it was ready which (would be in 30 minutes). Never called. At 8:15 we finally were able to check in. The room looked decent until we saw what looked like oatmeal and fried chicken crumbs in front of the side table. Wanting to relax and watch movies, which is why we went to this hotel in the first place, there were hardly any options for the TV. After calling down to the front desk, they said that there is no such thing as what is listed on the website which is " Our television system offers full cable with HBO and pay-per-view options for movies, video games, archived TV and music files." She then began to say that they probably need to update it. REALLY? We then decided we wanted to order room service. But, is there room service? We wouldn't know because there were no menus or information anywhere. After going downstairs my husband was told I had 3 minutes to order because it was almost 9, and that there should have been menu's in our room. After checking out, I wanted to talk to the manager. After being told the night prior that she would be available the next morning at 9, I was told that they were running late. Giving up, we left. I called later that day and supposedly the manager/owner does not show up until Mondays and that another note would be posted in their mailbox AND that they would contact us. We never received any contact. We will never go to this hotel again, and will make sure everyone that we know learns about our lousy experience.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Erica Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, 25 March 2014
Thanks for taking the time to review our great hotel. Please call me at your so we can discuss your stay. 757 326 6200.

Thanks and have a great day!
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Florence, South Carolina
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 February 2014 via mobile

Courteous staff and great location. We're here to spend my wife's birthday and to savor Filipino foods. Namely Jollibee and Red Ribbon. Overall it is a great stay. We will definitely come back again if we are in Virginia Beach.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank herbie888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, 27 March 2014
I'm glad you enjoyed your stay here with us! Thank you for the positive feedback and we look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Virginia Beach Town Center

Property: Hilton Garden Inn Virginia Beach Town Center
Address: 252 Town Center Dr, Virginia Beach, VA 23462-3044
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Virginia Beach
#3 Romantic Hotel in Virginia Beach
#5 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Virginia Beach Town Center 3*
Number of rooms: 176
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Virginia Beach, VA is located in the downtown Town Center district! Our hotel is within walking distance to great shopping, restaurants and nightlife. ... more   less 
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TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hilton Hotels Direct, TripOnline SA, HotelQuickly, getaroom.com, Cancelon and Evoline ltd so you can book your Hilton Garden Inn Virginia Beach Town Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Virginia Beach Town Hotel Virginia Beach
Hilton Virginia Beach
Virginia Beach Hilton

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