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“Great comfort and service”

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Hilton Garden Inn Virginia Beach Town Center
Ranked #8 of 109 Hotels in Virginia Beach
Certificate of Excellence
Reviewed 21 July 2014

I traveled to Virginia Beach last week and stayed at the Hilton Garden Inn Virginia Beach Town Center and couldn't have been happier.
The staff was courteous, genuine, and helpful. They upgraded me without even requesting the upgrade and when I got to the room had a jacuzzi tub at my disposal. The breakfast served was very good. The next time I'm in Virginia Beach I know where I'll stay.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
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4  Thank Sabia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this reviewResponded 29 July 2014

Dear Sabia M,

Thanks for the review of our great hotel. I am very happy you had a great stay with us. Please return to us during your next trip to Virginia Beach. Have a great day today.

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603 - 609 of 1,039 reviews

Reviewed 20 July 2014

We travel a lot, and exclusively in the Hilton Family. (31 Stays for 76 nights in 2014 and counting), Very pretty hotel, nice front desk personal, great servers in the dining room, and Carolyn in Housekeeping went about and beyond. These were my hang ups with our stay and they are the little things that can make a huge difference. Our request is low floor away from elevator, we were placed on the top floor, no big deal except the hallways are about 100 they don't cool them. No trash cans outside the hotel or in the lobby. No note pads in your room to make a note on, I was told they don't furnish them. The only lobby coffee for free was at breakfast time other than that there was a sign that said you could get a Keruig Cup from the Pantry for $2.00. NEVER have we stayed in any hotel where they did not offer free coffee in the lobby. The only thing air conditioned in the entire hotel that I found was the lobby and our room which was nothing to brag about. In fact we left for our next stay a day early. We are now at the HGI,with three floors in New Port News and so far so good, they have note pads, air conditioning, trash cans and yes free coffee, tea, and cocoa 24/7, they have all the things the seven floor hotel cheaped out on.

Room Tip: Free wifi if you are gold or diamond.
  • Stayed: July 2014, travelled on business
    • Value
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4  Thank SharieN_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this reviewResponded 29 July 2014

Dear SharieN_13,

Thanks for taking the time to let us know about your most recent stay. We do care about the comments from our guests. the review is used as a training tool to make our hotel better. I thank you for the constructive comments and we are actioning the items mentioned. Have a great week and please return and give us another chance to show you how a great a team and hotel we have.

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Reviewed 16 July 2014

I stayed here over the 4th of July weekend as The Westin, where we usually stay was booked. I like the Town Center area since it's not in the touristy oceanfront area, but is an easy drive there. There are many restaurants to choose from near the hotel - PF Changs, Cheesecake Factory, Ruth's Chris, Bravo Italia, California Pizza Kitchen to name a few.

The hotel and room was clean, front desk staff very courteous, above average breakfast buffet, small fitness room (but clean and thoughtful forethought to have a towel and bottle of water at each machine). The indoor pool and hot tub was not crowded when we were there - a few lounge chairs to stretch out on would be appreciated. But, there were plenty of chairs and clean towels.

Overall, a pleasant stay with no complaints at all.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
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2  Thank Ellen23456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this reviewResponded 17 July 2014

WH, thank you for your comments on the hotel. We strive to make a great stay everytime. What's your favorite place to dine while in the downtown Virginia Beach?

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Reviewed 16 July 2014

I have stayed at this hotel twice in the past six months and don't think I will stay anywhere else in Virginia Beach. This location is away from the beach but close enough to drive down for a day. The hotel is walking distance to many restaurants, bars and shops. The indoor pool was clean, the breakfast was good. This last trip, we took the kids with us and the 2 queen beds room was perfect for us. Guest Service called shortly after we got checked in, and housekeeping did a great job with our room

  • Stayed: July 2014, travelled with family
    • Value
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1  Thank outgoingmomoffour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this reviewResponded 18 July 2014

Hello outgoingmomoffour, we appreciate you ranking our hotel on Trip Advisor. Our hotel is centrelly located to 20-25 restaurants and shops. I'm glad you chose to come back and stay with us and were able to enjoy it with your little ones! We hope to see you guys back soon !

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Reviewed 12 July 2014

This is a great choice. The breakfast buffet is very extensive, very economical and the service was great. The fitness center has elliptical, bike, treadmill, weights, mats, free water and fresh towels. Centrally located to the Town Center. Plenty of free parking in the garage across the street.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this reviewResponded 18 July 2014

hello Thomas D, Thank you for taking the time to let us know about your experience. We want to thank you for your business and hope you come stay with us again soon!!

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Reviewed 8 July 2014 via mobile

The hotel is situated in a location that has easy access to shopping and restaurants. The staff is top notch. From check in to check out they make sure your stay is up to your standards. The rooms are typical HGI setup, but are kept up well. The onsite restaurant is decent but not a great selection. Great for business travelers.

Stayed: July 2014
Thank Hartz7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this reviewResponded 18 July 2014

Hello Hartz7777, We appreciate the time you spent on writing the review. We are very happy to hear that you enjoyed your stay & hope we will see you again VERY soon. Have a Wonderful & Safe Summer !

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Reviewed 7 July 2014

Very good experience. Staff was extremely helpful with regards to directions to attractions and nearby restaurants. I will be staying here again soon. The location is suited to walking to many of the things to see. A shopping mall is located across the street. The breakfast was fresh and the staff was very attentive.

Room Tip: I stayed in a suite and it was roomy and comfortable.
  • Stayed: June 2014, travelled solo
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1  Thank mdgsre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this reviewResponded 18 July 2014

Dear mdgsre, We appreciate the time you have taken to write a review on the Hilton Garden Inn. I'm glad you chose to spend your vacation with us! We hope to have you back, Which restaurant in the area was your favorite ?

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Additional Information about Hilton Garden Inn Virginia Beach Town Center

Address: 252 Town Center Dr, Virginia Beach, VA 23462-3044
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Virginia Beach
#3 Romantic Hotel in Virginia Beach
#5 Family Hotel in Virginia Beach
Price Range: £86 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Virginia Beach Town Center 3*
Number of rooms: 176
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Virginia Beach, VA is located in the downtown Town Center district! Our hotel is within walking distance to great shopping, restaurants and nightlife. ... more   less 
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Also Known As:
Hilton Garden Inn Virginia Beach Town Hotel Virginia Beach
Hilton Virginia Beach
Virginia Beach Hilton

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