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“Awesome customer service!!”
4 of 5 bubbles Review of Ocean Suites

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Ocean Suites
Ranked #67 of 109 Hotels in Virginia Beach
GreenLeadersSilver level
Fairmont, West Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Awesome customer service!!”
4 of 5 bubbles Reviewed 2 August 2014

This was our first vacation in 40 years!!
Our room wasn't ready when we got there & then it had some issues so the staff, namely Charles & Adrain, offered us another better room and free dinner. Also helped us move all our stuff.
Super friendly & helpful customer service!!! WOW!
Hotel is right on the beach & near lots of stores & restaurants with a Walgreens right across the street which was handy and a trolly stop near by.
When we return we will definitely stay here again!
Thanks again Charles.
Jones

Room Tip: We were on the 4th floor and got some people pool noise but no big deal to us.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Bill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren M, Manager at Ocean Suites, responded to this review, 3 August 2014
Thank you so much for the awesome review! It was a pleasure meeting you and your family. And thank you so much for being so kind and understanding at check-in. It's so nice to see my staff recognized for going above and beyond. We love all of our guests and want them to have an amazing experience while they are here. I'm glad we were able to show you a good time. We look forward to seeing you and your family here next year!!
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450 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
West Virginia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 2 August 2014

Short stay thank goodness. One elevator for entire hotel that you had to wait for, when it finally arrived their was always a strange smell. Upon checking in at 3:00 we had to be given another room because housekeeping had not finished the room we were supposed to stay in. Floor had dirt on when we arrived in the suite. Kitchen was extremely small and with 2 young children did not feel comfortable having them sit at the high barstools to eat which was the only other seating besides the couch to eat. Bedroom was small, when son was climbing down ladder from top of bunk bed the entire bed leaned forward as if it was going to fall apart. The bolts were loose and husband tightened with fingers. Housekeeping knocked on our door at 9:00 a.m. to clean room then when we told him we needed 10 minutes he continued to try and enter our room to get the dirty towels and trash instead of giving us 10 minutes to get dressed and leave the room.

Room Tip: In Virginia Beach in general there is a lot of noise from the jets that are flying over the beach fr...
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank family0ff0ur2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Virginia Beach hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 29 July 2014 via mobile

Wow, what a difference a year makes! Last year was wonderful the staff was exceptional the rooms were exactly as described on their site. One year later the site still says the same information but yet when we arrived it was a total catastrophe. 1. Check in time 2 pm - room wasn't ready until after 4:30 pm 2. Room was described as having bunk beds, they no longer have bunk beds. (This was not good for us as we had planned for the kids to sleep somewhere) 3. Kitchenette- what a joke no silverware, no skillet, no cutting knives. 4. Parking- if you have more than one vehicle per room good luck you will not have anywhere to park the extra vehicle as stated on the site you can purchase a $10 parking pass for the week for the extra vehicle. I was told by the female manager that she had 54 rooms with 54 parking spaces sorry about my luck! Oh and if you need a handicapped parking spot no such luck, by the way it's illegal not to have handicapped acess parking. 5. Luggage rack, don't even bother trying to use it it will not fit through the hallway. 6. Taxes- not included even with a printout of the set price with the reservation they did not honor it. With the rooms we were card almost $600 extra dollars. 7. Ice machine and drink machines- not plugged in and there was never any ice. WALGREENS across the street was the only place to get ice.
8. Please before booking your room please please reconsider as see the pictures I post.

We will never stay here again!!!

Stayed July 2014, travelled with family
Helpful?
1 Thank Katrina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren M, Manager at Ocean Suites, responded to this review, 3 August 2014
Thank you for taking the time to bring your concerns to our attention. Feedback is vital to us as we are always striving to improve. I'm so sorry to hear you weren't able to check in at 3, our check in time. This was unnaceptable on our part and I did compensate each of your rooms pretty well. We did remove the bunk beds from the 4th floor. Next time you visit, we will only have the option of double beds and queen beds. I am so sorry for the inconvenience, as I know your family loved those bunk beds. Your room did have silverware, but we only put sets of 4 in the kitchens. We have now decided to put sets of 6 in the rooms to better accommodate our larger families. Your room also contained a skillet, but perhaps it wasn't as big as you may have needed. We don't place cutting knives in the rooms for safety purposes. I apologize parking was inconvenient, however it does state one car allowed per room both on our website and on Booking.Com where you made your reservations. It does not say there is a $10 all week parking pass available for sale on either website. I advised you yesterday when you checked out that we are not required to provide handicap parking because we do not have handicap rooms. I am sorry there was some confusion on your rates, however it says on booking.com the taxes are not included. I printed out a copy of your confirmation with them. Your rates are all correct. The hotel did not overcharge you by $600, we charged you exactly what booking.com made your reservations for. We honored exactly what you booked for online. I hope that next time you book, you will book directly through us over the phone to avoid any confusion. We look forward to seeing you again!
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Frankfort, Kentucky
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

We have a 1, 2 and 5 year old. We stayed in a bunk bed room. Also had a packNplay, it barely fit but I managed to find a spot for it (attached a pic). The rooms are small, but the separation of bed and living area is a must with our family. And the kitchen was great as we make as many meals for ourselves as we can. Cleanliness was good, not great. We were over all satisfied and will stay again!
TIPS: bring a sound machine to help drawn out noise. My kids sleep with humidifiers and we used it to help with the outside noise, it really helped use not notice the thin walls.
Pros: location was great, budget friendly, staff was fantastic
Cons: it was to my expectations, only things that would have been nice is if my shower head worked properly and the seating in room was family friendly (kids had to sit in floor or stand to eat I attached pic)

Room Tip: We were in a room in middle of building on 3rd floor. Noise factor was the pool, but it closed at 1...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank 2014Famof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren M, Manager at Ocean Suites, responded to this review, 3 August 2014
Thank you so much for taking the time to tell us how much you enjoyed your stay with us. It's kind families like yours that make us love coming to work each day. Glad you loved having the kitchen in your room. How convenient right? You can save so much by eating meals right in your room infront of the amazing beach view off your balcony. Come back and stay with us soon!
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Richmond, Virginia
1 review
5 of 5 bubbles Reviewed 25 July 2014

Excellent hotel, clean, convenient to everything. The cleaning people couldn't speak English, but they understood a little. The kids loved the pool.The staff was extremely friendly and helpful. They took care of everything. Excellent access to beach, back door entrance with shower.

Room Tip: Suites are very nice large refrigerators. Staff on point if you need help, staff very friendly.
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  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Betty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren M, Manager at Ocean Suites, responded to this review, 3 August 2014
Thank you so much for your glowing review. We try to go above and beyond for our guests and treat them like family. We will be looking forward to seeing you guys back again soon!
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1 review
5 of 5 bubbles Reviewed 25 July 2014 via mobile

Great if you don't mind the crowd. Great service from housekeeping and maintenance (a flat screen tv in bedroom went kapoot and maintenance was on it immediately - replaced it with another working flat screen). Would go back!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dianna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren M, Manager at Ocean Suites, responded to this review, 3 August 2014
Thank you so much for taking the time to come to TripAdvisor and leave your feedback. We are so pleased to hear you had such a good time and that my staff impressed you. Please come back and see us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quebec City, Canada
1 review
3 of 5 bubbles Reviewed 24 July 2014

Fist time in Virginia Beaches.The location of the Hotel, Ocean Suites, 23rd Street, was convenient for the access to the Highways : downtown restaurants, groceries store, coffee shop, pharmacies, etc. Superb View directly on the Ocean, small balcony enough to look at the view and at the activities on the Boardwalk. The Staff was effective, kindly but a little too loud (in the corridor) in the morning before 8:00. The rooms are not soundproof.... The beds were comfortable but we suggest to bring your own sheets, we are glad we did so. I would give a note of 2.5 on 5 for the cleanliness of the exterior of the Hotel: sticky elevator, the stairs 8 to 1st level was smelly; AND 2.5 on 5 for the cleanliness in the Suite: the bathroom in general, the floor at large in the Suite and the bath towels had permanent stains, For a short stay in Virginia Beaches, Ocean Suites is: 2.5 on 5. For the View and Access to Beach/Snacks/Shopping : 5on5.

Room Tip: For a short stay, 2to4 days, either corner or center of the level rooms are the same.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bella L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren M, Manager at Ocean Suites, responded to this review, 25 July 2014
Thank you very much for your review. We appreciate the feedback as we are always trying to exceed our guest's expectations. I'm so sorry to hear you were woken up early in the morning, however our housekeepers do not arrive to work until 9am, so it may have been another guest. Again, I am sorry for the inconvenience and we hope to have you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ocean Suites

Property: Ocean Suites
Address: 2315 Atlantic Ave, Virginia Beach, VA 23451-3201
Region: United States > Virginia > Virginia Beach
Amenities:
Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#7 Green Hotel in Virginia Beach
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Ocean Suites 2.5*
Number of rooms: 53
Official Description (provided by the hotel):
Ocean Suites is an all Suites Oceanfront property. All rooms come equipt with a microwave, refridgerator, iron, ironing board, toaster, and two stove top burners. We also provide a 37" LCD Flat screen TV and DVD player in the living room with a private balcony overlooking the ocean. We offer FREE WIFI, Local calls, in rooms safes, and Local TV Channels, as well as on site laundry for our guest. Our outdoor pool is open during season daily from 10am till 10pm weather permitting. ... more   less 
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Also Known As:
Ocean Hotel Virginia Beach
Ambassador Suites Virginia Beach

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