My family and I stayed at the OceanAire Hotel for five nights last week. We decided to splurge on a family vacation and wanted to stay at a beautiful "four star" hotel for our first ever visit to Virginia Beach. We paid a rate that should have been commensurate with an excellent hotel and based upon the beautiful photos on the hotel website, we were really looking forward to enjoying a wonderful experience. So, let's start with what is good about this hotel; the location is great and look of the property is beautiful. The music played in the lobby makes you feel like you are entering a 1960s glamorous lounge. The good pretty much stops there.
I am not sure how this hotel has received a four-star rating, as from the cramped footprint of the common and pool areas and the disappointing views from the “ocean view suites” to poor service to the lack of amenities; it is far from a luxury hotel. I have never had to call the front desk with so many issues during a hotel stay in my life. Put simply, if you enjoy dealing with unprofessional front-desk staff (that is when you could actually get someone to help you) and a lack of amenities and poor service (no room service, no spa, difficulty connecting to internet access despite having to pay a fee for it, difficulty getting bar service at the pool, unresponsive staff at the beach chair rental kiosk) then this is the place for you! Add to that the fact that this 18-floor hotel has only two elevators (you get to spend lots of quality time waiting in the lobby and every time you venture out with crowds of other guests) and is significantly understaffed; the day-to-day experience of staying at this hotel gets more and more frustrating the longer you are a guest there. We were awoken between 1:00 and 3:00am on four of our five nights there by drunken guests making noise in the hallways and slamming doors. I made several attempts to speak with a manager during our stay, only to be told that it would be a “10-15 minute wait” to speak to someone at the front desk. When calling the extension from the room that is supposed to connect you directly with a member of management, you get only a voicemail. A few other items to note: upon checkout, a fellow guest shared a photo of a large cockroach that had been in her room the night before, at one point during our stay, the restroom at the indoor pool was littered with trash and the toilet and floor were smeared with feces making it unusable. We had to request basic items for our room on more than one occasion (bedding for the foldaway couch, coffee for the in-room coffee maker, maid service after having been out all day and returning to find that our room had still not been serviced (we were told they prioritize the rooms of guests who have already checked out). As if this list isn’t already long enough, the nail in the coffin for us was the fact that when we did ask for something or make a complaint, we were met with staff that either didn’t really care about resolving the issue, or gave us an outright attitude. This to me is not the mark of even a decent hotel, much less a four-star resort. On several occasions when calling the front desk, the phone would ring 25 to 30 times with no answer, or would finally be answered by someone from the adjacent Ocean Beach Club who was unable to assist guests at the OceanAire. I realize that the hotel is new and they probably need some time to work out the kinks, but to me this should be the time they try even harder to go above and beyond for their guests. With the exception of three members of the concierge and valet staff and one nice server from the bar, we never even had anyone ask us how our stay was or apologize for the inconveniences we encountered. By contrast, during out stay and the Grand Hyatt in Washington DC on our way home, we encountered a more professional and attendant staff in our first five minutes than we did during our entire five-day stay at the OceanAire. My advice if you would like a nice experience at a Virginia Beach hotel, try the Hilton!!
- Official Description (provided by the hotel):
- Oceanaire Resort Hotel offers oceanfront or ocean view deluxe rooms or one- and two-bedroom high-end suites with fully-equipped kitchens and kitchenettes, and private balconies overlooking the Atlantic Ocean. As the newest luxury resort at the Virginia Beach oceanfront, Oceanaire combines a state-of-the art meeting facility with the very latest in accommodations and service. With two oceanfront outdoor pools, two indoor pools, plush bedding and linens, jetted tubs, stainless steel appliances, granite countertops, an ocean view fitness center and valet parking, the guest experience at Oceanaire is unparalleled. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, getaroom.com, Expedia, Hotels.com, Evoline ltd, Cancelon, Ebookers and 5viajes2012 S.L. so you can book your Oceanaire Resort Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.