Warning to all people looking to travel to Virginia Beach. Do NOT stay at the Sundial. My friends and I decided to take a somewhat last minute trip to VA Beach for the long weekend over July 4th. When I say last minute, we waited until a few weeks before to book a hotel. Most of our options seemed to have no vacancies that close to the holiday weekend, obviously a popular travel time.
We came a cross a very reasonably priced place on the internet, having no prior knowledge of Virginia Beach. The Sundial's website looked nice enough, and it was extremely close to the beach and boardwalk. How could we go wrong? We knew it was cheap so probably not the nicest place around, but we had no idea how terrible our experience would be.
From the moment we called to book the room, the hotel staff was very unfriendly over the phone. But we let it slide. Once we got to the room, one couldn't help but noticed the stank odor which occupied our hotel room. Next was the bathroom, which did not have a working light. The other problem about the bathroom was that the shower curtain was hanging from the bolts in the wall (and eventually fell out of the wall, we called the front desk to inform them of this so they wouldn't charge us for it later). They did fix it in a timely manner, I'll give them that.
The room did not feel very sanitary, but that was another thing that I told myself I could deal with. The problems I specifically recall were, 1) as I was drying off after my shower in the dark with no curtain, I noticed a brown stain on my towel. 2) we found a bug on one of the pillows, and 3) after our first day at the beach, we must've gotten some sand on the bed, the next day the sand was still there - showing us they didn't bother changing our sheets. God only knows if they changed the sheets BEFORE we checked in. One can only hope.
All of that aside, I was able to deal. My biggest problem was, the last night we spent in the hotel, July 5th, my 2 friends and I were unable to sleep all night. The reason for this was that at around 12:30 am the people in the room next door turned their TV on blasting and we couldn't fall asleep at all. I called the front desk who said they'd take care of it. 30 minutes later, no change, I called again, they said they called the room and no one answered. (Obviously they probably couldn't hear the phone.) No change and about an hour or so later, in addition to the loud TV/Music coming from the room next door, there were now a group of loud people screaming and partying in the room and right in front of our room and our door.
I called the front desk again and they still said they would do something, but nothing happened for at least another hour. It was now about 4am, my friends and I had to get up at 8am to do the 9 hour drive back toNY. On pretty much no sleep.
I am normally not a complainer and I can put up with a lot. I honestly didn't mind the room and hotel that much until the last night, when the hotel management absolutely refused to do anythign about our discomfort and the fact that there were loud people blasting music and partying in the very early hours of the morning. At 8am before we drove off, I Went to the front office and asked to speak with the manager (who happened to be the same person answering the phones all night). Instead of apologizing, or being sympathetic, he chose to argue with me about it and tell me that they weren't answering their phone when he called to tell them to quiet down. Real nice to argue with the customer.
He offered me 10% off my next stay. I told him that I garauntee I would never ever stay at that place again. And I urge everyone who reads this review to not stay there either, Do yourself a favor and spend a little extra money and stay somewhere actually decent. This place was AWFUL.
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- Also Known As:
- Sundial Inn Motel And Efficiency Hotel Virginia Beach
- Sundial Motel Virginia Beach
- Sundial Hotel Virginia Beach