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Reviewed 8 August 2014

Just returned from VAB and my stay at the Hilton Garden Oceanfront. What a nice hotel. Staff are extremely kind and helpful. The concierge services were spot on with suggestions for restaurants. The rooms are all ocean front with beautiful views and private balconies. Family friendly with an indoor/outdoor pool. My only suggestion would be more luggage caddies and larger ones. When I travel for business I have many items. Overall, I will stay here again.

Date of stay: August 2014
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank GiGitoB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2014

Beautiful hotel great staff that is very helpful. The rooms are good with a wonderful view. I would not say that the cost is equal to what you get. I would probably choose another hotel if I visit again.

Room tip: Ask for ocean view
Date of stay: June 2014
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank V R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2014

The hotel says that a shuttle is available. I was part of a wedding party and only needed to go 5 blocks away. It was raining so hard I was not able to walk. When I called in ADVANCE to utilize the shuttle, the valet said there was no shuttle. I tried to utilize the shuttle on the Friday of my stay and the Saturday of my stay. I am most disappointed in the attitude of the staff when I inquired about a service the hotel claims they offer. It was like I was asking for something totally unreasonable. It really made question whether or not I will stay in that hotel or any Hilton hotel at all. All you needed to have done to have exceeded my expectations is actually offer the service that you advertise.

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
4  Thank Fielding C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David_Schaum1, General Manager at Hilton Virginia Beach Oceanfront, responded to this reviewResponded 11 August 2014

Thank you for your comments regarding the hotel shuttle. We will double check all printed and web based collateral to ensure it reflects the shuttle is based upon availability. We have already mentioned your concerns to our valet staff to ensure they respond appropriately, as the answer to your question should have never been “There is no Shuttle”. There is a shuttle. Thanks again for pointing this experience out to us. I apologize for the inconvenience this caused you.
Regards,
Dave Schaum
General Manager

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Reviewed 3 August 2014

Perfect location. Ocean view room was perfect to sit on the balcony and listen to the nightly musicians. Dinner at Catch 31 was pricey but food was excellent. Roof top pool was awesome. Room was clean and had upgraded amenities.

Date of stay: July 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank JEAlston
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David_Schaum1, General Manager at Hilton Virginia Beach Oceanfront, responded to this reviewResponded 5 August 2014

We certainly appreciate your praise. Thank you for choosing to stay with us, and we look forward to serving you again on your next visit to Virginia Beach.
Regards,
Dave Schaum
General Manager

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Reviewed 2 August 2014

I came here with my husband and it was horrible it had long queues for breakfast and the beds were uncomfortable and the railing for the balcony was very unsteady. But besides that it was very pretty.

Room tip: Higher room have better views and are more larger in the corner suites.
Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Alexendra W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David_Schaum1, General Manager at Hilton Virginia Beach Oceanfront, responded to this reviewResponded 4 August 2014

Thank you for your comments and bringing the balcony railing to our attention. I’ve had the Engineering team check all balconies to ensure the utmost safety for our guests. I’m sorry that you don’t like our new Hilton Serenity mattresses. We strive to find a bed that suits many different tastes. Once again, thank you for your comments so that we can improve our hotel and services.
Regards,
Dave Schaum
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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