Ocean Beach Club is a resort in a great location but it has issues that prevent it from being a truly amazing experience.
To put all my cards on the table, I was a vacation company exchange guest. As an exchange guest, I always feel like a 2nd class citizen when I'm away from my home resort. I'd prefer to stay at Wyndham, but since the CEO of the company that owns this resort (not to mention many nearby hotels, resorts, and restaurants near 31 Ocean) seems to have the Virginia Beach city council and mayor under his thumb, I doubt that'll ever happen anytime soon.
But I digress--the main discussion should be what made this experience an average 3 instead of a very good 4 or an excellent 5.
Starting on a positive note, here's what I felt Ocean Beach Club did well. Free internet (and at a decent speed)! Check in was very quick and painless. Also staff were on hand to help unload the car which gave the property an upscale feel not to mention keep the line of check-in traffic moving. All staff were very friendly at casual encounters in the hallways, elevators, and grounds. Additionally, you're at a beach front property--the building, grounds, and decor are all great and just put you in a relaxed mood for enjoying your time there. Room temperature is within your control and very effective (translated as wifey got cold very fast!) The water pressure in the showers and sinks is outstanding. At the end of the day with sand, ocean salt, sweat, and sun screen residue, a quick shower left me truly feeling refreshed. Lastly, there's an adult only pool and hot tub area (Aqua 21). It's nice to have a space reserved for adults to relax away from screaming and splashing.
Where could OBC improve:
First, the parking fees were beyond annoying. I'm not an owner--I get it. But I exchanged with an owner who's paying his/her maintenance fees, so hitting me up for $8/day ($56 for the week!) is a real downer.
Second, unless you are getting a guaranteed ocean view or front room, plan on having a lovely view of the street. This building wastes so much potential by not constructing "all ocean view or front" rooms as they did with the sister resort (Ocean Aire) next door.
Third, street view units have no balconies. What developer in his or her right mind doesn't include balconies at a beach property?!?!?! Madness I tell you! Where do I dry my wet clothes? Where do I put on my spray sunscreen? Where do I sit on my 10 square feet of solitude and have an evening adult beverage and watch weirdos walk by on the street? Can't do it at this property.
Fourth, this property needs to get serious about cleanliness. At check in, the place mats on the table were sticky (when were they last washed?!), the shower curtain had orange mildew stains and was an eye sore, the bathroom door had visible rust all along the hinges, and some of the bathroom towels had stains on them that appeared to be blood. Management very promptly replaced the towels--so kudos for the quick response!
Fifth, a one bedroom unit does not include in-unit laundry facilities that I've commonly found at resorts managed by other companies. There was coin-operated washer/dryer on every other floor. This compounds both the wet beach/pool/rain clothes situation and the feeling of being nickeled and dimed.
Sixth, also under the feeling of being "nickeled and dimed", there was a checklist on the refrigerator with extra services available for purchase, such as a towel exchange or a room cleaning. My expectation (and what I find at other resorts) is one towel exchange and one room tidy up mid-week (essentially empty/replace trash can liners and vacuum if needed, maybe if feeling generous a bed linen exchange). These are paid services---though apparently we did get a towel exchange and a trash can emptying. This should have been discussed at check in---unfortunately we rationed our towel allotment a bit too parsimoniously at first. Feast or famine I guess!
Seventh, the bed was extremely firm. Both wifey and I had back pains after sleeping on these mattresses. Yikes!
Eighth, the Tortuga's bar attached to the resort (affiliated/owned by gold key but a separate business from the resort) had very expensive drinks and oddly did not service the only area of the pool deck (Aqua 21 for adults 21 and over) that was reserved exclusively for guests legally able to drink. I'm still scratching my head on that one... OBC should encourage Tortuga's to service this area of the resort (literally 20 or so feet from the last chair on the deck that has a service flag) and get some happy hour specials! (There was a martini lounge that opens at 5, but this is dinner time--there's an untapped pool of thirsty customers from noon to 5.)
Lastly, OBC should really consider putting a central recycling container in the trash chute room if not in the units themselves. Loading up cans, bottles, and other recyclables for a daily trip to the municipal recycling container by the beach entrance just to feel like a responsible person was a bit much.
All-in-all, I wasn't extremely disappointed with the stay--and OBC had many great amenities. But I wasn't knocked out of my socks either. I would make the review a 3.5 if I could, but considering the issues above, I can't justify rounding up to a 4 and will have to settle on a 3.
- Official Description (provided by the hotel):
- Ocean Beach Club features upscale studios with kitchenettes, and 1- and 2-bedroom suites with fully-equipped kitchens and separate living rooms with queen sleeper sofas. Resort amenities include an oceanfront adult only infinity pool with bar service, an indoor pool with cascading water features, two outdoor oceanfront pools including a children's pool, a 17th floor ocean view fitness center, and a Game Room. Guests can enjoy a specialty cocktail at Ultra Craft Cocktails Lounge, or dine poolside for breakfast, lunch or dinner at seasonal Tortugas Café & Tiki Bar. Accommodations feature private balconies with city views or ocean views, jetted tubs in suites, cable TV with premium channels, DVD players, free Wi-Fi and in-room safes. Ocean Beach Club also offers laundry facilities onsite, a concierge to plan excursions and a Business Center. ... more less
- Reservation Options:
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- Also Known As:
- Ocean Beach Club Hotel Virginia Beach
- Ocean Beach Hotel
- Ocean Beach Club Virginia Beach
- Ocean Beach Virginia
- Ocean Beach Club Resort