We stayed in a Westin Towne Center in Huntsville, AL and it was delightful so we figured the property in VA Beach would be similar. We were wrong. Upon check-in the staff member made a big deal that the reservation was in my husband's name ( he was parking the car) and had to get a supervisor to assist. I was told the contract was with "my husband" but they would make an exception. Seriously? We travel a lot and have never run into that. My credit card had the same last name as my husband but they made me feel like they were doing me a favor. Annoyed. Room was spacious but the carpet stained, fridge wobbly and had a sticky substance on the door handle.
The good parts: This hotel is very dig-friendly and does not charge extra for them. Walking distance to several restaurants, but most are chains.
We will not stay here again and will question Westins in other locations. Not a good experience. More
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