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“Great stay”

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Westin Virginia Beach Town Center
Ranked #32 of 109 Hotels in Virginia Beach
Fort Worth, TX
Level 6 Contributor
95 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Great stay”
Reviewed 22 June 2014

Unexpectedly stayed at the Westin. My son and daughter-in-law were staying at the hotel as their "baby-moon" celebration prior to the expected birth of their child when my daughter in law went to the hospital for a monitoring and the doctor decided to perform a C-section. The Norfolk area was heavily booked due to a Jimmy Buffett concert so I ended up staying in their room. My son had declined room servicing so this is not a review of the housekeeping.

The bed was fantastic as always. Shower was wonderful. Everything was as expected in terms of the room.

I ate breakfast at the restaurant. The food was good and the service was excellent.

The hotel is located in a shopping district. There are many shops, restaurants, and entertainment venues within easy walking distance to the hotel. It would be a fantastic location for a girl's weekend.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Alice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David F, General Manager at Westin Virginia Beach Town Center, responded to this review, 23 June 2014
First and foremost, congratulations on your grandchild! I am glad you enjoyed your stay at The Westin Virginia Beach and the comfort of our heavenly beds. We look forward to seeing you in the future, possibly for a girl’s weekend where you can enjoy the shopping and dining of the town center area.
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668 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
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English first
Norristown, Pennsylvania
Level 6 Contributor
126 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 18 June 2014

Been a loyal SPG member since 2003 but lately I've been finding it harder and harder to give SPG properties anything above an Average rating.

Our recent stay during Memorial Day weekend at the Westin was average at best. Check in was mediocre. No recognition as Starwood Gold Members. No mention of our Gold amenity offerings. No mention of the Green Choice program. It was a rushed process with a shooing off to the elevators. Just to be clear, I'm not some type of status seeker expecting to be greeted as a preferred guest. I just know that SPG asks how you were greeted on their post stay surveys. Also, SPG, if you are going to offer a welcome amenity, please train your staff to offer it. I feel ridiculous when I have to bring it up. This is not an isolated incident either.

My wife and I were given a room on the 15th floor (Starwood Preferred Floor). Room 1510 was spacious and clean. Complete with one complimentary bottle of Dasani Water and Starbucks coffee. Not much of a view; just a shopping center and the highway below.

Now, on to the bathroom. Not sure how any contractor could finish this bathroom and think, "Yup, looks good." The shaving mirror was totally crooked hanging from the wall. Plus, the plate around the shower handle was so loose you could spin it around. But the clear winner of dysfunction was the shower towel rack, it was falling from the wall! We alerted the front desk staff . The staff member said someone would be notified to fix it. Nope. Okay, obviously a broken towel rack is not the end of the world. But why did it take me tweeting the picture to @spg to get any type of response. Kudos to Starwood Social Media (Alice Kons) for offering SPG points as a gesture of good will. Did we get any direct response from the hotel management during our stay? Nope.

One other note worth mentioning, the ice machine on the 15th floor was out of service during our stay. Since I'm writing this review a few weeks after our stay, let's hope it's been fixed. I didn't feel very "Preferred" to have to walk down to the 13th floor to get ice.

Didn't use the gym or indoor pool during our visit; however, I took a quick tour of both. Gym was spacious and looked to have decent equipment and the pool was a nice size.

In terms of an overall comfortable stay, the Westin did meet all expectations. The heavenly bed, heavenly shower, and heavenly spa amenities are my favorite parts of the Westin experience. Room was clean and we appreciated having a refrigerator.

It's also worth mentioning that the hotel is in a great location. Convenient to shopping and entertainment venues; it's just a short drive to Farm Bureau Live at Virginia Beach. There are also a number of restaurants within walking distance (PF Changs, Cheesecake Factory, etc.) The hotel lobby also hosts a Starbucks. However, leave yourself time to order, our experiences there were a bit slow and somewhat unorganized. However, the staff was pleasant.

Lastly, the free parking at the public garage is a nice feature; entrance is on Market Street. The garage elevators are located to the left of the front desk.

Room Tip: Room 1510 is conveniently located near a sometimes working ice machine.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DannyZ24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David F, General Manager at Westin Virginia Beach Town Center, responded to this review, 20 June 2014
Thank you for your comments on your stay at The Westin Virginia Beach. I am glad that you enjoyed the town center area and all that it has to offer. I was disappointed to hear that no one from the hotel had contacted you and will follow up with my managers.
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Richmond, Virginia
Level 5 Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 17 June 2014

I think this is the best price for Westin level amenities. Parking was a little hectic in the deck arriving in the evening on a Saturday. However when we were received in the lobby, very attractive, the hectic-ness went away. Check in was a breeze, the person at the desk ensured we didn't park in a reserved spot to avoid any issues. Our room was so comfortable, those beds and showers!!! Always a pleasure. Our room was so quiet and comfortable no issues.

Their gym was great! Pool looked good but I didn't get to use it. No views of anything good since its in the town center. However, we loved the location being able to walk to restaurants/stores- so convenient. And easy on/off the highway.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank imawoogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David F, General Manager at Westin Virginia Beach Town Center, responded to this review, 18 June 2014
Thank you for choosing The Westin Virginia Beach for your stay! I am delighted that you had such a pleasurable stay and were able to take advantage of the restaurants surrounding the hotel.
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Greensboro, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 June 2014

I stayed at this hotel recently for a conference and was very impressed with all aspects of the hotel. They offer free parking which is rare in most cities these days, and the location with many restaurants and shopping within walking distance was a treat. The physical aspects of the the hotel we what you would expect from a 4 star hotel, but what impressed me was the genuine care of all the staff I encountered to ensure that I had a great stay. Highly recommend this hotel.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Jeff A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David F, General Manager at Westin Virginia Beach Town Center, responded to this review, 25 June 2014
Thank you for taking the time to let us know about your recent stay at The Westin Virginia Beach Town Center. We’re delighted you enjoyed your stay and excited that others will take from your feedback what a truly wonderful hotel we have. Safe travels and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 June 2014

I stayed on a business trip and found this hotel offered friendly, caring staff and a warm, clean, comfortable room to relax in at the end of a long day. The room service breakfast was on time and cooked just as I had ordered.

Room Tip: The $30 upgrade well worth it for the bigger corner room and included internet.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Bettyann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David F, General Manager at Westin Virginia Beach Town Center, responded to this review, 18 June 2014
I am happy to hear that you enjoyed your stay at The Westin Virginia Beach. We look forward to seeing you in the future.
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Bronxville, New York
Level 4 Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 27 May 2014

I had the pleasure of staying at the Westin during a business trip. The staff was very professional and the rooms were well appointed. The hotel is strategically located near shops and restaurants. If I find myself in Virginia Beach in the future, I will definitely stay here again.

  • Stayed July 2013, travelled on business
    • Value
    • Location
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Helpful?
9 Thank Carl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David F, General Manager at Westin Virginia Beach Town Center, responded to this review, 29 May 2014
Thank you for taking the time to let us know about your recent stay at The Westin Virginia Beach Town Center. I am delighted you enjoyed your stay and all that Town Center has to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 May 2014

great location/ ambience. in my first 24 hrs, internet didn't work, phone didn't work, hvac didn't work and no one answered service line and I had to call from outside just to get service.... housekeeping didn't make up room even tho they watched me leave for the morning.. and managers office just gave me voicemail..so definte westin ambience with sro hotel service.. im a relaxed traveler but the lack of responsiveness/ basic service is not consistent with other westin properties. id look elsewhere if in town on business as the disruption of the basics makes effective work/ rest most problematic

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David F, General Manager at Westin Virginia Beach Town Center, responded to this review, 23 May 2014
I am sorry to hear about your experience and will be personally following up with the individual departments. I am pleased to know that our front desk manager contacted to discuss the inconveniences and the balance of your stay improved per your email. Thank you for choosing the Westin Virginia Beach.
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Additional Information about Westin Virginia Beach Town Center

Property: Westin Virginia Beach Town Center
Address: 4535 Commerce St, Virginia Beach, VA 23462-2739
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Virginia Beach
#6 Business Hotel in Virginia Beach
#21 Romantic Hotel in Virginia Beach
#27 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Westin Virginia Beach Town Center 4*
Number of rooms: 236
Official Description (provided by the hotel):
236 beautifully appointed rooms include Deluxe Rooms and Suites as well as a private Executive Club floor. Able to host gatherings from 20-500; committed to sustainability and eco-friendly practices. ... more   less 
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Also Known As:
Westin Virginia Beach Town Hotel Virginia Beach
Virginia Beach Westin

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