My boyfriend and I came here for the night for his 30th birthday in April 2014. When we arrived the lines at check in were pretty long and the lobby was packed with different groups of people. We finally reached the front of the line to check in but unfortunately they said our room wasn't ready and is still being cleaned up. Mind you this was around 3pm. The gentleman was very apologetic and said he will call my cell phone to let us know when the room would be ready and that we can go out and walk around or grab some drinks at the bar while waiting. We opted to walk to Dick's sporting goods to window shop since there really isn't much to do around the area. We got a call within 20 minutes to say our room was ready so we headed back and the gentleman walked us up to the room and made sure we were satisfied. I thought this was great customer service and he even offered us a free drink each before we head to dinner but we opted out since we didn't want to drink.
The hotel is very clean, room was spacious with floor to ceiling windows and a lot of windows! The heavenly beds were comfy, my first time experiencing it. I thought the showers could have been bigger. I felt claustrophobic while showering. We went to check out the gym and it was nice and big with ample room and machines to work out on. Unfortunately the pool room next door was a bit small and the chlorine smell was so strong I had to run out once I stepped foot inside.
The hotel is near a bunch of restaurants and is a great location to stay at for a night or two. If you are looking to go to the beach I would rather stay at a beach house. Everything is about 15-20 minutes drive away and Busch Gardens is about 45 minutes away?
- Official Description (provided by the hotel):
- 236 beautifully appointed rooms include Deluxe Rooms and Suites as well as a private Executive Club floor. Able to host gatherings from 20-500; committed to sustainability and eco-friendly practices. ... more less
- Reservation Options:
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- Also Known As:
- Westin Virginia Beach Town Hotel Virginia Beach
- Virginia Beach Westin