Staff was friendly and helpful not only to me but I observed their hospitality with other guests. Parking lot was well lit with ample parking and easy entrance ways. This was in a safe area and lots of restaurants nearby. Elevators in front and back entrances made for easy access. Indoor and outdoor pools , and hot tub very clean. Hotel may be old but is not outdated due to some good upkeep and remodels. WiFi worked good and is free! I would definitely stay here again on my next trip to Williamsburg and Busch Gardens.