First and foremost, I work in a hotel myself at guest services and know the protocols when a guest is unhappy. We arrived there as part of a family reunion. The first room I was placed in had a bed that seemed it would cave in if it was slept on for one more night, we switched and the next rooms phone didn't work ( which was NEVER fixed) we then proceeded with my father in law taking over the room and we checked out but informed the hotel we are still in the room. The housekeeper noticed I was in the room considering I was going in and out as she cleaned the room. We later discovered our bottle of wine was no longer in the fridge. We went down stairs to inform the staff and all they said was "we are sorry and have a nice day" (the staffs names that dealt with us the entire weekend were Chelsea (she was very rude to my family members), Gina and Jessica) as if we were just violated having something of ours stolen from their staff. Also, my parent in laws rooms air conditioner wasn't working then they were into a rooms that had a bathroom infested with ants. Let's not forget the disgusting food they thought was appropriate to serve in a dining room that had mouse traps set up. This hotel should not being running at this rate and Holiday Inn should not be affiliated with it because of it's horrible service and presentation of their brand. I have stayed at many hotels and even motels but this was by far the worst experience I have had with a hotel and with this specific brand.
- Official Description (provided by the hotel):
- Full service hotel and Conference center located on the main dining and shopping district in Williamsburg. All rooms have new beds and bedding. Newly renovated indoor and outdoor pools. State of the art Fitness room, with all new equipment. 11,000 SQF of meeting space, and full service catering for your events. ... more less
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- Also Known As:
- Holiday Inn Patriot (Old Williamsburg) Hotel Williamsburg
- Williamsburg Holiday Inn
- Holiday Inn Williamsburg