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Clarion Hotel
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Reviews (424)
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126 - 131 of 424 reviews
Reviewed 17 August 2014

The location is very good, between Williamsburg and the Premium Mall outlets. The room had been renovated (third floor) and was clean, wifi was good and was free. The rest of the hotel looks like it has been neglected for such a long time that it's going to need to a complete makeover.

My girl enjoyed the pool very much because there was a connecting channel between outside and in, and they were repainting the inside of the pool house. But one sees banged up shed doors, fences around the pool pump that haven't been repainted in years, a hot tub (which was hot) that looked very old, pool brushes that were years old and therefore losing their plastic hair, and a pool that hadn't been repainted in at least 10 years. The inside of the hotel is dark, a bit desolate, no greenery, no cheerfulness. I felt sad for the nice lady at checkin, she deserves to work at a nicer place. The big criticism goes to the Hilton chain who allows to have a hotel in this state on their books. I guess many people who stay here will lose confidence in the Hilton brand for other travels.

Room Tip: Third floor, but we got this without asking.
  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica E, Front Office Manager at Clarion Hotel, responded to this reviewResponded 18 August 2014

Dear Eric B,

Thank you for your recent stay with us and your review of our hotel. I apologize for not being able to meet the highest standards of your satisfaction at this time. We are working hard to upgrade our property and have many renovations planned this fall and winter. We hope that you will be back again to check it out!

Sincerely,
Holiday Inn Patriot- Williamsburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

This hotel needs a lot of help. There was bugs in the room and in the meeting area. The hotel needs a much needed make over. Most holiday Inns are clean and bug free but this one had both of these problems. The restaurant had a very limited menu but that was ok because it was always closed. I did not enjoy this stay and hope that this hotel is upgraded soon.

Room Tip: bring bug spray.
  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
1  Thank kenfuller7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica E, Front Office Manager at Clarion Hotel, responded to this reviewResponded 16 August 2014

Dear kenfuller7,

Thank you for your recent stay with us and for your review of our hotel. We are working hard to upgrade and maintain our property. We have many renovations planned and hope that you will be back next year to check it out!

Sincerely,
Holiday Inn Patriot- Williamsburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014 via mobile

Decent hotel. Overall needs to be updated-bottom line. The pool was awful. But it was a one night stay so was okay for a place to sleep. Great location and close to everything. If we were staying more than one night we would not stay here again..

Stayed: June 2014
2  Thank Amy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica E, Front Office Manager at Clarion Hotel, responded to this reviewResponded 15 August 2014

Dear abr74,

Thank you for your stay with us here in Williamsburg! We appreciate your business and your review of our hotel. We apologize for being unable to satisfy all of your needs at this time during your stay. We are in the process of working on some upgrades and renovations to keep our hotel up-to-date and we hope that you will be back in the future to see our progress.

Sincerely,
Holiday Inn Patriot- Williamsburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

Why it sucked: The hallway floor was un-even so the sign said... One of the entrance doors was not working.. Causing you to walk in the dark to a less illuminated door at night... The phone in our room wasn't working and I told the person at the front desk, as this posed a safety risk... Needless to say the phone issue wasn't fixed... Rooms are dated and shower had a hair in it... This was more like a motel than a Holiday Inn I'm used to.. I would never stay there again..

Pros: This hotel is located in a really good location. About 10 mins away from Busch Gardens and Water Country. Many chain restaurants are close by.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank ronjohnron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica E, Front Office Manager at Clarion Hotel, responded to this reviewResponded 15 August 2014

Dear ronjohnron,

First of all, thank you for your recent stay with us and for taking the time to review our hotel. I do apologize that we were unable to meet your needs at this time. I also apologize for your phone not being fixed during your stay, I will work to try to find out why that was not taken care of. Again, we do thank you for your stay and we are working on some upgrades and renovations and hope that you will be back in the future to check it out!

Sincerely,
Holiday Inn Patriot- Williamsburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

The hotel is old. It smelled badly in some spots and was shabby. The rooms had large gaps at the bottom of the doors which created a sound carry issue. It was clean and the pool would be fun for kids. There is a decent bar area with a pool table but the bar was out of most mixers.

Stayed: August 2014, travelled as a couple
1  Thank Lora D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica E, Front Office Manager at Clarion Hotel, responded to this reviewResponded 11 August 2014

Dear Lora D,

Thank you for your recent stay with us and your review of our hotel. We do have an older property, however, we are working very hard to maintain the timely progress of our renovations and updates. We hope that you will consider us again for you lodging needs in Williamsburg, Virginia.

Sincerely,
Holiday Inn Patriot- Williamsburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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