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“Cant beat the location”

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Quality Inn & Suites
Ranked #54 of 73 Hotels in Williamsburg
Reviewed 2 August 2014 via mobile

Right where all the action is. Only 5 minutes from the Outlets, Colonial Williamsburg, and great BbQ. Not bad for the price either. We stayed 2 nights just as a small getaway and everything was great for us. The breakfast was amazing too so we didnt have to fight the crowds at all the pancake stops.

Stayed: June 2014, travelled as a couple
Thank Brandon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia S, Director of Operations at Quality Inn & Suites, responded to this reviewResponded 6 December 2014

Dear Brandon B,
Thank you so much for taking the time to review our hotel. I'm happy to hear we were centrally located to all your activities during your stay in August. After a long day of shopping or site seeing, it's nice to be just a few minutes away from your room. We feel that starting your day with our hot, fresh breakfast helps get you going and keeps your day moving while at the outlets, Busch Gardens, or Colonial Williamsburg.

We look forward to seeing you on your next trip!

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Reviews (138)
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119 - 125 of 138 reviews

Reviewed 1 August 2014

Last month we had our annual family reunion. Based on the location, amenities and price,we stayed at the Quality Inn & Suites. The rooms were dated but clean and comfortable. The hot breakfast was enjoyed by all. The banquet hall was exactly what we needed for the planned weekend activities.
The customer service was superb. Georgia, Marcia and staff made every effort to ensure that my family's stay was enjoyable.
Thank you so much for a wonderful weekend!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank katbold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia S, Director of Operations at Quality Inn & Suites, responded to this reviewResponded 6 December 2014

Dear katbold,
Thank you for your great comments regarding your 2014 annual family reunion. I have passed on the compliments to Marcia and staff. Both her and our staff do a great job with the guests and meeting their expectations. We know how important and special it is when family gets together, so we work very hard to make everyone's stay very enjoyable.

I am also happy to hear that everyone enjoyed the hot breakfast. With so many plans, that's one less thing you need to worry about.

We hope to you see on your next family reunion or family event!

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Reviewed 30 July 2014

Omg...this hotel is the worst hotel in VA...Maybe the whole world. No kidding.. The room was so dated. The linen was old and damaged. The room smelled of mold. The bathroom door had a hole they tried to cover up with a door nob stopper. In the words of my seven yr old, "The room was CREEPY!
I have never wrote a review in my life. And by reading this you can probably tell. I just did not want anyone else to look at the other bogus reviews and book this hotel thinking they got a good deal on a good room... Buyer be ware . DO NOT STAY HERE!

Room Tip: Stay anywhere but here!
  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Tamara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia S, Director of Operations at Quality Inn & Suites, responded to this reviewResponded 6 December 2014

Dear Tamara M,
Thank you very much for your candid review of your stay at our hotel in July. Your feedback is extremely valuable to us, as we strive to improve with each guests stay. I greatly appreciate your comments about the room needing updating. It is my pleasure to announce that we have made several repairs, upgrades and renovations since you last stayed with us. We have added new linens, bedding, and made several repairs.

Our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that this may help you to change your mind about another visit to our property. It would be a pleasure to welcome you back.

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Reviewed 25 July 2014

The beds were very comfortable, and the bathroom was superb. PLENTY of clean freshl linen and soaps. Water was quite hot any time you were ready for a shower or bath. Breakfast ib dining room was great. Everything was plentiful hot and fresh.

Room Tip: They are all quite good.
  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia S, Director of Operations at Quality Inn & Suites, responded to this reviewResponded 6 December 2014

Dear Jan B,
Thank you for taking the time to review our hotel during your stay in July. We appreciate your kind words about our clean and comfortable rooms with fresh linens and soaps, as well as a hot and fresh breakfast. I am glad to hear all our hard work and efforts pay off.

I hope to see you the next time you visit Williamsburg.

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Reviewed 22 July 2014

We recently held our daughter's baby shower at the Quality Inn & Suites and were very happy with the food and service we received.

The facility has a wonderful ballroom and it was decorated perfectly for the occasion.

The food was excellent and the wait staff and bar service were second to none.

The entire staff was very helpful. They allowed us to drop off all our favors, cake, personal items etc. ahead of time and they even set them out and placed everything for us exactly where it should be.

The event went off perfectly with no problems whatsoever.

We felt like we got a very good value for our money, the atmosphere was very appropriate and our guests all said how wonderful they thought the affair was. Most even said they plan to hold their next event there!

We would recommend this facility to anyone planning an event or celebration of any kind.

  • Stayed: March 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Bobp01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia S, Director of Operations at Quality Inn & Suites, responded to this reviewResponded 6 December 2014

Dear Bobp01,
Thank you for your great review about your daughter's baby shower in July! We know how important special events (especially having a baby) are to our guests. We appreciate your kind words about the food, wait staff and bar service. It is our priority to make your events go as smooth as possible, so we help with even the smallest details. Our chef also works very hard to serve the best food possible. I have passed along your comments to our staff. It's always nice to hear that their hard work is appreciated.

Thank you again and we look forward to hosting more events/celebrations for you and your guests and family!

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Reviewed 13 July 2014

This is a tough one. I'm not usually a negative person but this was a tough stay. The "non-smoking" room stunk of cigarette smoke. So much so we went and bough fabreeze. Burn holes we on the comforters. There was no area to hang up any article of clothing, other than the hook on the bathroom door. The blow dryer, clock and TV were non-functioning.
Also as a side note it would have been nice to know a train would roll by three times a night and blow its horn. It was like right out of "My Cousin Vinny!"
Also the apartment complex behind the hotel apparently has access to the pool because they were out on bicycles in and around the pool area after hours and our room was right near that area..it did not lead to feeling very safe, and was very loud.
My best review would be for the breakfast in terms of the food. However upon watching a mom with a young girl at 9:15 ask if the was any more bread available for toast and seeing the employee (with a plate filled for herself) reply "yeah, tomorrow...breakfast is over". The mom stood somewhat stupefied then left. while others were still there eating the employee went over to another employee (who was also eating) and started making fun of the woman after she left. They lost my vote there too.

Room Tip: Insist on higher floors near the front lobby as back lot parking is behind the building and it is a...
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank 5BBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia S, Director of Operations at Quality Inn & Suites, responded to this reviewResponded 6 December 2014

Dear 5BBoston,
Thank you so much for bringing your concerns to our attention regarding your stay with us in July. I can tell you that we take any comment/complaint very seriously. I would like to apologize for any inconveniences, the room condition or lack of service during your stay. I am saddened to hear your comments about our service during breakfast. We have been through a change of staff in our breakfast area which has provided our guests with better hospitality and customer service.

I am also happy to say that repairs have been made to the room, as well as additional changes such as new bedding and the addition of flat screen TV's by the end of the year.

It is my hope that you would give us another chance and return to our hotel in the near future.

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Reviewed 12 July 2014

A last minute trip to Williamsburg was one of the best hotel stays I ever had. We walked in to a beautiful lobby and was greet by a lady who seemed to be the manager. We were checked in by a lady from Trinidad and laughed the entire time. Going to our room was a wonderful surprise. A clean well maintained room with crispy white sheets. The best surprise was Monday morning breakfast. They had homemade French Toast!!!! Wow!!! The breakfast was the best I ever had. This hotel is one of Williamsburg's hidden treasure! We will be back!

Room Tip: Poolside is the best!
  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Jeannie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia S, Director of Operations at Quality Inn & Suites, responded to this reviewResponded 6 December 2014

Dear Jeannie A,
Thank you so much for your amazing review! I'm happy to hear that you've found us and had a great experience during your trip in July. I have passed on your comments to our staff. Our staff goes out of their way to make each guests experience a memorable one. We also believe that starting your day with a good breakfast is very important. We take great pride in being able to offer a hot breakfast each and every morning.

We look forward to seeing you on your next trip to Williamsburg!

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Additional Information about Quality Inn & Suites

Address: 5351 Richmond Rd, Williamsburg, VA 23188-2013
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 73 Hotels in Williamsburg
Price Range: £35 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 165
Official Description (provided by the hotel):
The Quality Inn & Suites® hotel is ideally located in Virginia's historic triangle of Williamsburg, Jamestown and Yorktown. This Williamsburg, VA hotel is close to Busch Gardens Williamsburg amusement park, Water Country USA water park, Colonial Williamsburg outdoor history museum, the College of William & Mary, Williamsburg Pottery Factory and the Jamestown Settlement. Newport News Williamsburg International Airport is less than 15 miles away. Military bases such as Fort Eustis, Camp Perry and Naval Weapons Station Yorktown are nearby. ... more   less 
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Also Known As:
Clarion Inn And Suites
Clarion Hotel Williamsburg
Clarion Williamsburg

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