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DoubleTree by Hilton Williamsburg
Ranked #21 of 73 Hotels in Williamsburg
Certificate of Excellence
Reviewed 28 May 2014

the hotel is very clean, i have 2 young kids we went to bed around 8:30. we were woking up at 10:30 due to a big crowd of teenageers just getting in, i understand that is would be some noise. but they put us right in the middle of them they were all around us. th teenagers keep trying to get in are room and knocking on it. then they started on the connecting door in the room. i got around 11:30 i call the front desk to tell them what was going on and they said they knew about it. they quite down around 1:00am. then we were woking up at 5:30 due to the hotel fire alarm going off due to them cooking in the kitchen. i was really hoping for a nice stay we usely dont stay somewhere that cost that much. i was really disapointed. you know they knew that group was coming i wish they would have move us.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Matthew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nehad S, Manager at DoubleTree by Hilton Williamsburg, responded to this reviewResponded 31 May 2014

First I would like to Thank you for choosing to stay with The DoubleTree Williamsburg on you recent trip. I would like to apologize for the inconveniences you had during your stay. Our guest’s feedback is very important to us, and we appreciate you bringing this issue to our attention so that we can ensure the Hilton quality and service to you during your stay. Our hope is that you will come back and give us the opportunity to show you how much we appreciate your business and your loyalty to Hilton. I would very much like to discuss your stay further please feel free to contact me at 757 220 2500.
Nehad Sobhy
Director of Rooms Operations

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1,239 - 1,245 of 1,512 reviews

Reviewed 27 May 2014

We were there for 4 nights. The rooms were clean and roomy and the bedding was very comfortable. Location was great for Busch Gardens and Colonial Williamsburg. The staff were all so helpful and friendly. Debra B was great at dinner and for drinks at Pitchers. She went over and beyond to make sure we all got everything that we needed. Mary was great at breakfast and dinner. I don't think she got too much sleep this weekend she seemed to be there all day and night and always had a hello and a smile. Same with Jay who helped deliver the food. Always very polite and a smile and he never seemed to go home either. Even the managers always stopped by to see if we needed anything. Would definitely recommend and go back!

  • Stayed: May 2014, travelled with family
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Thank MicheleG-NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nehad S, Manager at DoubleTree by Hilton Williamsburg, responded to this reviewResponded 31 May 2014

We are thrilled that you had a great experience at our hotel. It's very rewarding when all of the hard work and training that we do is recognized and applauded. I'm glad that your family was able to take advantage of the many different amenities offered onsite. The indoor/outdoor pool is always a welcomed oasis for our guests whether traveling with a family or alone on business. We certainly look forward to your return and thank you for sharing your thoughtful comments.
Nehad Sobhy
Director of Rooms Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

Stayed here for a couple nights over a long weekend. The staff was very pleasant, informative, and helpful. Ray in particular (in case your manager is reading this => ) was very friendly and helpful. Overall a very pleasant stay.

  • Stayed: May 2014, travelled with family
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Thank Justin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nehad S, Manager at DoubleTree by Hilton Williamsburg, responded to this reviewResponded 31 May 2014

Thank you for your kind remarks. We are quite proud of our staff and the pride that they take in providing excellent service to all of our valued guests. I hope that you will give us the opportunity to welcome you back in the near future.
Nehad Sobhy
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

friendly staff, clean room, very spacious easy check in and check out process. first timer at double tree and we will defiantly be staying again. directly across from the park. i cant enough about what a great stay we had.

Room Tip: we upgraded to the jr king suite. worth the money
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  • Stayed: May 2014, travelled as a couple
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Thank pookie21061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nehad S, Manager at DoubleTree by Hilton Williamsburg, responded to this reviewResponded 31 May 2014

Thank you for staying with us, and taking the time to share you experience. We are quite proud of our staff and the pride that they take in providing excellent service to all of our valued guests. I hope that you will give us the opportunity to welcome you back in the near future.
Nehad Sobhy
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

older hotel - but not bad, just had a few things missing spider webs in front lobby windows, told me the cleaning crew was not doing their jobs. front door right side was sticking, told me older hotel. conference auditorum floors was an accident habit

  • Stayed: May 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Odell D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2014

We stayed at this hotel several times when it was a Marriott. We liked some of the changes (new air conditioning and heater). We did feel that it was in need of new rugs in the hallways. The staff was very helpful.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank James E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2014 via mobile

Debra B at the was awesome! She was very attentive and funny! She made the dinner fun! Thanks Deb! Hotel is much better since changing to double tree. Love the cookies and the updated rooms were great ; )

Stayed: May 2014, travelled with family
Thank wfloydman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Williamsburg

Address: 50 Kingsmill Rd, Williamsburg, VA 23185-5579 (Formerly Williamsburg Hotel & Conference Center)
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Williamsburg
#20 Family Hotel in Williamsburg
#22 Romantic Hotel in Williamsburg
Price Range: £54 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Williamsburg 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel Williamsburg is the closest full-service hotel to Busch Gardens Theme Park and Water Country USA, offering exciting family entertainment on your doorstep. ... more   less 
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Also Known As:
Williamsburg Marriott Hotel Williamsburg
Marriott Williamsburg

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