We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“We enjoyed our stay although much can be improved”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
DoubleTree by Hilton Williamsburg
Ranked #20 of 73 Hotels in Williamsburg
Certificate of Excellence
Reviewed 4 June 2014

We were here for Memorial Day holiday. I would actually give this hotel a 3 ; however the people we dealt with during our 4 night stay made this a four rating. The hotel is very dated. We are Hilton Honors members and were given the 6th floor but I was left thinking if this was the better floor then I am thankful that I wasn't on another or was being an Honors member downgrading us to this particular floor. From what we saw the hotel room was clean but upon walking onto the floor it smelled of cigarette smoke.

Upon arrival Anne was nice and efficient at the front desk. My kids were fighting over a pen and when we went downstairs to ask for another they gave us one and asked if we needed more and handed the kids more pad paper to work with. It was a small matter but the gesture made the kids happy...and mommy too. The servers at breakfast were a delight and friendly. I wish I remembered their names.

The kids enjoyed the pool even after a long day at the amusement parks. The gym was small: some free weights, two treadmills and two ellipticals and a stationary bike. It was disproportionate to the size of the hotel.

We didn't hear any noise from other rooms when we were inside the rooms which was great. but i don't think anyone was in the rooms next to us.

The location of the hotel was very close to Busch Gardens and Water Country. Not even a ten minute drive.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank deeninacorc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (1,533)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,247 - 1,253 of 1,534 reviews

Reviewed 3 June 2014

The cookie was the best part of the stay! We had to walk a half mile down the hallway to our room, litteraly! When we arrived at our room there was a room service tray outside the door from the previous guest.(we checked in at 4pm) Upon entering the room their was foam on the floor under the ac unit, which should have been cleaned up by house keeping. Parking lot is not big enough. After coming back from dinner at 930, the tray was still outside of our room! I called down to have them pick it up. The mattress was horrible!

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
3  Thank Ashley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

I spent 3 nights at the hotel for a conference. The rooms were very clean and staff was very helpful and friendly. The food and bar are decent. The only proble I noticed is that the carpeting in the hallways near the rooms appeared very dirty. My guess is that they are recovering from school trips. Other than that it was very nice. I always stay in the hotel when I in Williamsburg on business.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Patricia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nehad S, Manager at DoubleTree by Hilton Williamsburg, responded to this reviewResponded 7 June 2014

Thank you for staying with us, and taking the time to share your experience. We are quite proud of our staff and the pride that they take in providing excellent service to all of our valued guests. I am terribly sorry for the condition that you found the hallway carpet in, we do have a program in place to clean all carpets in the hotel on regular basis, however we do experience a heavier traffic flow during this season. I hope that you will give us the opportunity to welcome you back in the near future.
Nehad Sobhy
Director of Rooms Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

I stayed at this hotel with a group of 8 friends for a trip to Busch Gardens. The evening we got in, we had dinner at Pitchers. The food was great, but the service was better. Our waitress, Loren T., checked in on us frequently, was very attentive and split our check no problem. We went back with a smaller group on Saturday night and she was just as great and even remembered our names and the split checks! Probably one of the best waitresses I ever had.

The hotel itself was great too. Super close to Busch Gardens and other amenities. Pool was nice and clean. We had a great trip overall!

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Roxanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nehad S, Manager at DoubleTree by Hilton Williamsburg, responded to this reviewResponded 7 June 2014

Thank you for your kind remarks. We are quite proud of our staff and the pride that they take in providing excellent service to all of our valued guests. I hope that you will give us the opportunity to welcome you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014 via mobile

My group loved this hotel. It was close to Busch Gardens (a 5 minute drive). It was clean and comfy. We also loved the pool and the towels that were provided!
Pitchers was a great restaurant in the hotel. We went twice!! The good was great and reasonably priced. The pizza was so delicious and the drinks were nice. Our waitress, Loren, was wonderful. She was nice and provided great service on both of our visits!

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Jessica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nehad S, Manager at DoubleTree by Hilton Williamsburg, responded to this reviewResponded 7 June 2014

Thank you so much for taking the time and sharing your experience. We truly thrilled that your group loved the hotel. We are quite proud of our staff and the pride that they take in providing excellent service to all of our valued guests. I hope that you will give us the opportunity to welcome you back in the near future.
Nehad Sobhy
Director of Rooms Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

Perfect for a conference as all the amenities are in place, but not overpowering, so you can switch between on-site engagement and necessary on line work with ease. Very accommodating staff, informed and pro active to your needs. This is a clean, quiet, mostly modern location with good bedding, nice restaurant, marginal fitness facility and good swimming pools.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank rrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nehad S, Manager at DoubleTree by Hilton Williamsburg, responded to this reviewResponded 31 May 2014

Thank you for staying with us, and taking the time to share you experience. I hope that you will give us the opportunity to welcome you back in the near future.
Nehad Sobhy
Director of Rooms Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

The gentleman who greeted myself along w/my family was not as people friendly as we expected. he was a bit rude and it was not until I let him know that I was annoyed at how he was explaining the rules and regulations of the Hotel, that's when he changed his tone and became a little more intune with his soft skills. Also, my family was not inpresses about the matter of having to go to the Front Lobby to warm up food. Not having an microwave in the rooms is truly a major inconvenience. Not sure if my family will stay here again.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nehad S, Manager at DoubleTree by Hilton Williamsburg, responded to this reviewResponded 1 June 2014

First I would like to Thank you for choosing to stay with The DoubleTree Williamsburg on you recent trip. I would like to apologize for the inconveniences you had during your stay. Our guest’s feedback is very important to us, and we appreciate you bringing this issue to our attention so that we can ensure the Hilton quality and service to you during your stay. I would like to discuss your stay further please feel free to contact me at 757 220 2500.
Nehad Sobhy
Director of Rooms Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Williamsburg hotels
0.5 mi away
Courtyard Williamsburg Busch Gardens Area
5 mi away
Hilton Garden Inn Williamsburg
Hilton Garden Inn Williamsburg
#12 of 73 in Williamsburg
1,121 reviews
0.4 mi away
Holiday Inn Express Williamsburg Busch Gardens Area
Show Prices
Show Prices
Show Prices
3.2 mi away
Hampton Inn & Suites Williamsburg Historic District
3.9 mi away
Hampton Inn & Suites By Hilton Williamsburg-Central
5.3 mi away
Hampton Inn & Suites Williamsburg-Richmond Rd.
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton Williamsburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Williamsburg

Address: 50 Kingsmill Rd, Williamsburg, VA 23185-5579 (Formerly Williamsburg Hotel & Conference Center)
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Williamsburg
#19 Family Hotel in Williamsburg
#22 Romantic Hotel in Williamsburg
Price Range: £55 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Williamsburg 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel Williamsburg is the closest full-service hotel to Busch Gardens Theme Park and Water Country USA, offering exciting family entertainment on your doorstep. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Agoda, TripOnline SA, Expedia, Hotels.com, getaroom.com, Ebookers, Evoline ltd, 5viajes2012 S.L., Cancelon and HotelQuickly so you can book your DoubleTree by Hilton Williamsburg reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Williamsburg Marriott Hotel Williamsburg
Marriott Williamsburg

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing