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“NOT WORTH THE MONEY”

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DoubleTree by Hilton Williamsburg
Ranked #16 of 73 Hotels in Williamsburg
Certificate of Excellence
STATESVILLE, United States
2 reviews
“NOT WORTH THE MONEY”
Reviewed 9 July 2014

Grand parents & grandson . 2 creamers between us . . Left note needed 6 - next day . 2 creamers again & only de calf coffee ? Next day , waste paper cans were not empty . Toilet paper out . nO ex in bath room. This is not a 1st hotel !!!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Donald D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (128)
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English first
Staten Island, United States
1 review
Reviewed 9 July 2014

This hotel was great. The staff was very friendly when I had trouble with wifi and showed me thier computer room since my tablet wasn't working. They even had someone help with a program. Very nice people and service. Not a fan of the breakfast buffet though. It was not worth it. I was better off at McDonald's across the street. The game room could be a lot better, not much for the kids to do besides swim.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lillian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamsonburg, United States
1 review
Reviewed 8 July 2014

I enjoyed the hotel experience. I requested wake-up calls and they were received. However, I requested that some bottled water be brought up to my room; because I did not change for the machine. I never received my water for medication that I was taking.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Renee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chesapeake, United States
1 review
Reviewed 8 July 2014

I stayed at this hotel for a conference. The rooms were in rough shape. My light fixtures in the bathroom had rust/ mineral wear on chrome. My desk had looked as if it had fallen off a truck. A poor patch of the ceiling from a previous water issue was unsightly. The hallway carpets looked filthy. In general, not to my previous experiences in Hilton sites. The service was average at best. The staff started removing things from my room prior to my check out and prior to the advertised check out time of noon on the door and 11 a.m. on the reservation. My attempts to recover a missing item were met with indifference when I called back the next day.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Adrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caledon
Level 4 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 July 2014

The hotel is quite large. The staff were friendly and check in and check out were both painless. The room was clean and the staff always cleaned the room in fast order during the day. The elevators were fast and worked well
The hotel was in a good location for what we planned to do in the area. I didn't eat or drink at the hotel so cannot comment on those amenities. We did use the fitness room one day, and the equipment seemed in good shape, although there was no way to clean/sanitize anything.
It looked like a nice big inside/outside pool but we didn't actually use it. Overall, for the price we paid, (we were there for a convention, so got special rates) it was a good choice.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank alkenber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamsburg, VA, United States
1 review
Reviewed 8 July 2014

The hotel was outwardly attractive, as far as the lobby, restaurant, and parking lot. The room was serviceable, albeit with an uncomfortable bed and pillows that had both my wife and I tossing and awake much of the nights. On our 2nd morning we realized we were running low on soap and toilet paper. We naturallu assumed that housecleaning would replenish everything. After all, this IS a Doubletree we're talking about here. WRONG. We were allowed to run completely out of soap and toilet paper, and needed to go to the front desk to ask for more. This was handled very nicely by the desk clerk, and in the hotel's defense, they did comp us for one of our nights as well as a breakfast, but if we were hard up for money, we wouldn't have stayed at the Doubletree in the first place. We would much rather have had the service we have come to expect from the Hilton chain, where we are Hilton Honors Silver members. This was simply a disappointment as far as we were concerned. The massive hole in the ground in the driveway of the hotel's parking lot, surrounded by orange cones that remained unrepaired from the point we arrived until the moment we left didn't impress us either.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Carol R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamsburg, United States
1 review
Reviewed 8 July 2014

I read several mixed reviews on this hotel, and we are VERY picky, so I was hesitant. But, we have liked other Double Trees and it was the only hotel I could find in the area that guaranteed a balcony, so we took our chances. And boy were we happy!! This was a GREAT hotel! The rooms were spacious, clean, up to date. The beds & bedding were so comfortable! The balcony was very big and clean, with nice comfy chairs. My only complaint would be a light on the balcony would be nice. The staff was SO friendly and accommodating. The lobby was beautiful. The pool was nice and clean and heated - both indoor & outdoor. It had a cute little arcade. The bar/restaurant, the "to go" restaurant, and the breakfast room were all clean and the food was pretty good. Big shout out to Lauren at the restaurant - we came back really late one night from Busch Gardens and had told my son he could get dessert before we left the park. But, the stores at the park were all closed on our way out. When we got back to the hotel, the kitchen had just closed, but Lauren in the bar/restaurant got us desserts to go when she REALLY didn't have to. My son was so excited! She really made his day. The location was GREAT, minutes from everywhere. I would stay there again in a heart beat and I highly recommend it!!!!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Beth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Williamsburg

Property: DoubleTree by Hilton Williamsburg
Address: 50 Kingsmill Rd, Williamsburg, VA 23185-5579 (Formerly Williamsburg Hotel & Conference Center)
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Williamsburg
#20 Family Hotel in Williamsburg
#22 Romantic Hotel in Williamsburg
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — DoubleTree by Hilton Williamsburg 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel Williamsburg is the closest full-service hotel to Busch Gardens Theme Park and Water Country USA, offering exciting family entertainment on your doorstep. ... more   less 
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Also Known As:
Williamsburg Marriott Hotel Williamsburg
Marriott Williamsburg

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